Hendrick Toyota Apex

Excellent Service Sam was excellent. He kept me informed on 2 issues that needed to be addressed. I authorized the need to balance my tires and do the annual inspection Sam was excellent. He kept me informed on 2 issues that needed to be addressed. I authorized the need to balance my tires and do the annual inspection. This ultimately saved me time. He answered my questions. I was very satisfied with the service I received. More

Excellent This was a truly excellent experience. The salesperson was courteous, professional, and shared information with me that was down to earth so I had no This was a truly excellent experience. The salesperson was courteous, professional, and shared information with me that was down to earth so I had no problem with understanding what was going on from the time I arrived until I drove off the lot. He made sure I was very comfortable while I waited. I will surely go there in the future and would recommend highly this dealership. This was my second visit and experienced the same for both times I received service there. More

Poor customer service I was at the dealership getting my car serviced for an oil. When I went to drop off my car, they told me it will take 1hr and 15 minutes so I decided I was at the dealership getting my car serviced for an oil. When I went to drop off my car, they told me it will take 1hr and 15 minutes so I decided to just wait. It ended up being 3 hours and I was beyond frustrated. If I hadn't enquired about it, it would have taken even longer. They kept telling me their service department got backed up. In such case, I would have expected them to inform me but they never did u until I decided to ask them after waiting for 2 hrs. When I did ask, I was told to wait another 10 minutes but even after that I ended up waiting 1 additional hr. More

Excellent service Louise Chinn was my service cooridinator and she made the experience. Quality in set up, follow up, and getting me out of the door happy. The tires a Louise Chinn was my service cooridinator and she made the experience. Quality in set up, follow up, and getting me out of the door happy. The tires are and after thought. She didn't hard sell me, she upgraded my tires by offering me tired based on questions that drive me to my driving style and patterns. Her quality reflected on the dealership. Tom More

Ask for Louise Louise Chinn is a super service advisor - ASK for her! She will take her time with you and explain everything to you. She will also answer all of yo Louise Chinn is a super service advisor - ASK for her! She will take her time with you and explain everything to you. She will also answer all of your questions. Best service that I have ever had at this dealership all because of Louise. Thank you, Louise! More

What Service!!! Paula was the best! She took care of everything for me!! What a real customer service rep should be from being to end! What a treat Paula was the best! She took care of everything for me!! What a real customer service rep should be from being to end! What a treat More

maintenance service front Toyota My service was fine. They offer a complimentary car wash. It was not good, the windows nor was the back of my Rave 4 touch. After service was done. I My service was fine. They offer a complimentary car wash. It was not good, the windows nor was the back of my Rave 4 touch. After service was done. I waited 10 minutes for them to give me my car back. Someone park it and didn't say we're it was. They can do better than that. No completely satisfied. More

twice the wait on promised service Arrived on time for my 545pm appt for our mini-van 15K service. I was told it would be about 45 minute wait so I told service advisor I would be in th Arrived on time for my 545pm appt for our mini-van 15K service. I was told it would be about 45 minute wait so I told service advisor I would be in the lobby. Hour and half I get a call telling me my car was ready. Glad i told them i was waiting More

Joseph Cray The Salesman Joseph Cray was very good and helpful getting us the best price for my new car and a great price for my trade in. I will tell anyone lo The Salesman Joseph Cray was very good and helpful getting us the best price for my new car and a great price for my trade in. I will tell anyone looking a new car or truck to check them out. If I need a new car or truck in the future I will go back and look up Salesman Joseph Cray. More

15000 service of my 2015 Corolla went great! I arrived on time at 7:15 A.M. and was promptly greeted, my car was taken, and I headed straight to the coffee dispenser. In the waiting area I watc I arrived on time at 7:15 A.M. and was promptly greeted, my car was taken, and I headed straight to the coffee dispenser. In the waiting area I watched a few minutes of news before opening my Ipad to do some work. Before I could get logged on to their WiFi, my car, serviced and washed, was ready to go. As usual, everyone was cordial and helpful. I was back home before 8:00 A.M. More