Hendrick Toyota Apex

Quick response Your service department (Paula Foster) was very responsive in organizing to provide me with a quick clean up, wash, and vacuum for my 2014 Camry altho Your service department (Paula Foster) was very responsive in organizing to provide me with a quick clean up, wash, and vacuum for my 2014 Camry although the automatic wash was not working. Since I am leaving town for a long journey today, it would not have been possible for me to reschedile my visit. Appreciate your service. Thanks More

Excellent service I always receive excellent service from the staff at Hendrick Toyota and my last visit was no exception. Danielle was outstanding in her demeanor and I always receive excellent service from the staff at Hendrick Toyota and my last visit was no exception. Danielle was outstanding in her demeanor and efficiency, had me in and out in just over an hour. This service location is the only one I go to for all my Corolla issues, large & small. More

RAV 4 Service First would like to say that my overall satisfaction with service department has been great. Always greeted promptly and service is done in a timely First would like to say that my overall satisfaction with service department has been great. Always greeted promptly and service is done in a timely matter. However, the last few visits I have been dissapointed with quality of service from the technicians. Hood was not latched properly and discovered after leaving dealership and had to pull over and close hood completely. I have had to replace the stem caps on my tires because they fell off on the way home after service. Then most recently, the latch on the center console broke. My wife took the car in for regular maintenance and was quoted over $300 to fix. Apparantly, didn't take the time to check what was wrong because they wanted to replace the whole cover. Called parts department and was quoted $38 for a part that takes 2 minutes to replace. The quality of work has been a little "sloppy" and my wife felt like she was being taken advantage of because she was a woman. More

highlander 5K service Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car was ready. Aaron was pleasant and easy to del with. Will be back. More

Oil Change I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex. I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex. More

Excellent customer service Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recomme Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recommended. Definitely will recommend this Toyota dealership to others! More

Very fast service Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way! Thanks again. Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way! Thanks again. More

Great Service We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which we really appreciated. Great people, incredible service, can't wait to buy another vehicle from them this time. More

Not good! Had my 2006 Toyota ramp van serviced at 90,000 miles. A $1,200 job. Very busy service dept. so I didn't get that customer service or appreciation I Had my 2006 Toyota ramp van serviced at 90,000 miles. A $1,200 job. Very busy service dept. so I didn't get that customer service or appreciation I though I would get from such a reputable dealer. The guy who helped us did not seem happy in his work and didn't follow simple instructions that I asked of him which was to fax the estimate to a second party because they were paying for the work. When I came to pick up the van it had not been paid because he didn't follow through with my request. I had to leave the van and come back the next day. My special needs daughter was without her vehicle because of their error. No one apologized or admitted they were wrong. Poor communication. Too many people involved instead of dealing with just one person. No one acknowledged me when I came in to get the van. I stood there a few minutes before someone asked me who are you looking for. Very unorganized and chaotic. Lots of people working but no one helpful. I came one other time prior to this looking at used cars thinking of buying my teenage daughter a Toyota since we are a Toyota family. No one asked us could they help us. Most of the time dealerships are all over a potential buyer. Not here! They must have more business than they need. They won't have my business anymore! This should have been a red flag to me but I thought I could depend on a Toyota dealership over a mom and pop shop. More

Great people Danielle set up appointment. I was there a bit early and completed everything in 10 minutes.I got my loaner and was on my way. I picked up my vehicle Danielle set up appointment. I was there a bit early and completed everything in 10 minutes.I got my loaner and was on my way. I picked up my vehicle the next day, went through the final paperwork and was extremely satisfied not only with Danielle, but with a minor problem, Carl came up and corrected the minor problem in 5 minutes. This team is incredible. More