Hendrick Toyota Apex

Apex Toyota I have always have a very good experience at Apex Toyota any time I get service, inspection, oil change, etc. when it comes time to buy a new car and I have always have a very good experience at Apex Toyota any time I get service, inspection, oil change, etc. when it comes time to buy a new car and I still live in the area - I will most likely buy it at Apex Toyota. More

Be very careful! I went there over labor day looking to get a new car, found what seemed to be a solid deal on a used Honda accord, they of course claimed that everyth I went there over labor day looking to get a new car, found what seemed to be a solid deal on a used Honda accord, they of course claimed that everything had been checked out and that it was in great condition luckily I took it to a 3rd party mechanic to lift it up and look underneath as well as run diagnostics..turns out the bottom was rusted all to xxxx so either their "tech guys" are blind at the dealership or they knew full well they were trying to sell me what looked like a flood car underneath that somehow had a clean history report. More

Great sales experience, but Service Dept. has gone downhill! I have leased 2 Siennas from Hendrick Toyota, and the sales experiences couldn't have been better and I highly recommend the sales dept.! Both cars ha I have leased 2 Siennas from Hendrick Toyota, and the sales experiences couldn't have been better and I highly recommend the sales dept.! Both cars have been regularly serviced by this dealership. Initially, my experiences with the service dept. were excellent, but over the last year I've noticed the waits have gotten longer and longer. The last visit in August 2016 has made me consider having my car serviced elsewhere in the future. The 25,000 mile service appointment with no oil change took 2.5 hours! To top it off, I was handed a booklet at checkout and told that the results of the multipoint inspection were enclosed for me to read. Of course, it was apparent by that time that I was in a hurry, but nothing was ever mentioned about any issues with my car! When I had a chance to read the booklet long after leaving, I saw that my vehicle had failed several tasks and needed repairs. It said "deferred" next to the recommendations for each repair, even though I was never given an opportunity to approve or decline the repairs (I suspect they were simply too busy). As a result, I was left wondering if these were critical issues that needed immediate attention and no opportunity to ask. In my opinion, this service dept. has begun overbooking to the point that they are unable to offer good service, and I will be considering other options in the future. I was required to list names, and did so, but overbooking is a management problem and not the fault of the Service Consultant or Technician listed. More

Great sales experience, marred by business office Today I purchased a Toyota Certified Preowned Prius at Hendrick Toyota Scion of Apex. The sales experience started out great. Bob Graham provided lo Today I purchased a Toyota Certified Preowned Prius at Hendrick Toyota Scion of Apex. The sales experience started out great. Bob Graham provided low-key but friendly and knowledgeable assistance. He showed me their inventory within the parameters I wanted and was responsive to my needs without pressure or pushiness. He helped me select the right vehicle and eventually to negotiate a fair price. He was respectful, friendly, and professional throughout, not trying to push options or treatments or coverages, but rather respecting my objectives and helping me achieve them in purchasing the vehicle. Unfortunately, that attitude did not continue into the "business office", where Dave Poole, a "finance and insurance professional", attempted a high-pressure sale of extended warranty coverage that I didn't want. When he'd explained the coverages and I'd declined, he asked in well-rehearsed astonishment, whether I was aware of how expensive repairs to the highly-computerized car can be. He asked, with the same affected air of shocked concern whether I knew how affordable the coverage is. I'd just turned down the $1K-$4K coverage, so of course I knew how (un)affordable it was. When I reiterated that I declined the extra warranty coverage, his tenor and demeanor became pretty icy. He looked at me like I was an idiot, and demanded to know what I planned to do if something needed repair. This whole schtick made it obvious that his objective was to sell the pricy warranty coverage, not continue the pleasant purchase experience that had started so well. After it became clear that he wasn't going to sell me an extended warranty, he wasn't particularly helpful or responsive; I had to ask three times that he give me copies of all documents I'd signed, and even then it turns out he only copied the page I'd signed of one of them, rather then the whole thing. The back room really tarnished what would have been a five-star experience, but I would still recommend Bob Graham to anyone wanting a new or used Toyota. More

Very suspicious service dept. Recently I opened the driver's door of my 2012 Camry and the door handle came off. I was annoyed but stuff happens so I called Hendrick's and made an Recently I opened the driver's door of my 2012 Camry and the door handle came off. I was annoyed but stuff happens so I called Hendrick's and made an appt. with the service dept. Several days later I brought the car in and was told to have a seat in the waiting room while a service guy determined what it would take to repair the door handle. About 1/2 hr later the verdict was in. I was told the cost of the repair would be $498.90 for parts and about $200 for labor. $700 TO FIX A BROKEN DOOR HANDLE. They explained that the door handle repair was easy--$78 for parts plus labor. The real problem, they said, was that the "master switch" was broken and that part was $420.90 plus labor to replace it. They made it clear that it was all one repair related to the door handle. Apparently, the young man in service dept said, when the door handle broke off it broke the master switch. I refused to have the repair done and left. I brought the car to the garage that regularly services my car and one of their techs looked over the door problem. Turns out the door handle and the master switch are totally unrelated. The master switch worked just fine but it had come loose from its mounting. It needed to be reattached (screwed down) and did not need to be replaced for $421 plus labor! Ordered the door handle parts online for $53 vs $78 charged by Hendrick's. In short, they lead me to believe that in order to fix a broken door handle, I needed to spend about $700 when that repair could have been done for under $100. The balance was a repair/part replacement that was totally unrelated to the door handle and the "broken part" actually works just fine. More

Wasted time in multiple visits and waiting My Toyota Sienna's 2nd row passenger seat belt latch jammed with an object. Its pretty visible and anyone can guess latch needs replacement. Visit My Toyota Sienna's 2nd row passenger seat belt latch jammed with an object. Its pretty visible and anyone can guess latch needs replacement. Visit 1 - Drove to Toyota of Apex and waited in the line. A staffer (service adviser??) walks to the car and checked for appointment schedule details. She refused to take look at the problem and insisted to schedule an appointment and come. Appointment was scheduled by staff was done at the service center in the following week. Visit 2 - Waited in the line and a service adviser did paper work and didn't even take a look and told me that a technician will examine and tell what the issue is an repair will be in 45 min!!!!. waited in lobby for an hour and checked the status. It was found that the part needs to be replaced and $25 for part and around the same price for replacement. and will be done quickly. Waited in the lobby hoping that the car will be back soon. Few minutes later got an update that it will be 1.5 hours labor and $220+ estimate. Since it was critical for me, i agreed for all. Nearly after two and half hours from dropping off the car, after chasing down the service adviser , the update was part not available with them and ordering for it. I will be notified when the part arrives!! Offered free car wash as compliment for my wasted three hours on weekday and unpaid time-off. btw, I haven't got any update from dealership about the part and its already more than a month!! I ordered OEM and got in 3 days planning to do it myself or go to local mechanic..The most frustrating service experience. More

Joe's Toyota Review I have been a Toyota customer for years and have had good luck with each of my 4 Toyota vehicles, including the one I currently own. The sales staff h I have been a Toyota customer for years and have had good luck with each of my 4 Toyota vehicles, including the one I currently own. The sales staff has always been courteous and the service has been excellent, More

Service after the sale I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me. I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me. More

Service appointment success I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I had to wait longer than I wanted to but that's just testimony to the amount of cars and customers they see every day. I'm thankful for the courteous attendant who helped me and for the comfortable lounge I waited in while they worked. MCD More

They Really Went Out of Their Way toHelp! I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, an I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, and the A/C on his Toyota Sienna was not working. Having two small children, and the thought of driving around in the North Carolina heat without A/C was not even an option. I called Hendrick Toyota Scion Apex and they advised us to drop the car off the next morning as early as possible, and they would work on it as time permitted. Our Service Consultant was Sam, and he was courteous, helpful and responsive to any of our questions. He even called us to give us an update on the status of the repair. Well, in less than one day, the car was fixed and our son was thrilled. Toyota showed our son the same excellent service mentality that I experienced, even though our son had never visited this dealership. We were thrilled for all the help that they provided. More