Hendrick Toyota Apex

Always Good Srevice Went in for 95,000 mile maintenance. As always , really good service. Adrian Richardson was my Service Agent. Really nice & helpful. Checked on me dur Went in for 95,000 mile maintenance. As always , really good service. Adrian Richardson was my Service Agent. Really nice & helpful. Checked on me during service. Explained what needed to be done. Even walked me to my car when finished. Really impressed with this young man. More

Excellent service as always I depend on Hendrick to keep my car in top shape! Their recommendations for service are practical and beneficial, not excessive. Grateful for their I depend on Hendrick to keep my car in top shape! Their recommendations for service are practical and beneficial, not excessive. Grateful for their help and excellent work! The Hendrick Toyota name means quality work and excellent customer service More

Highly Intelligent and Gracious Service A bright and impressive young man named Brandon helped my husband and I get our 90k service done. He listened to all our issues and not only made sure A bright and impressive young man named Brandon helped my husband and I get our 90k service done. He listened to all our issues and not only made sure to address and resolve them all, but went out of his way making extra effort and taking extra time to get us the best deal saving us $150. He also saved us an extra trip to the dealership by including in all the recall work the car needed. He was very knowledgeable about the workings of our car and was able to explain clearly what was going on in detail, we were not surprised to find out he had previously been a service tech. Polite, helpful, and ultra efficient, the most exceptional service experience anywhere, ever. More

Terrific Staff I recently had both of my vehicles serviced at Hendrick Toyota of Apex and was totally blown away by the amazing service. A big shout-out to Brian Mar I recently had both of my vehicles serviced at Hendrick Toyota of Apex and was totally blown away by the amazing service. A big shout-out to Brian Marshall in the Service Department for all of his help. He is the most courteous and professional service member I have ever worked with in my life. Keep up the good work! More

Wonderful Experience!!!! When I pulled up, I was greeted by the wonderful and knowledgeable staff, all with smiles on their faces. I was taking good care by Danon and she has When I pulled up, I was greeted by the wonderful and knowledgeable staff, all with smiles on their faces. I was taking good care by Danon and she has the best best customer service! I will make this my new home for my Toyota! More

Terrible experience, very unprofessional I emailed this dealership to inquire about a 2017 tacoma , got linked up with Kyle John, was quoted a specific price (a very small discount, which is I emailed this dealership to inquire about a 2017 tacoma , got linked up with Kyle John, was quoted a specific price (a very small discount, which is fine) prior to visiting the dealership, I asked him specifically if they would negotiate the price of the truck if i came in to his dealership (dealers dont neg over the phone) he said (to be fair using his exact words) he would use my presence as leverage with his managers to get a discount. OK fair enough that means ill prob got a small discount at least right? Well to my surprise they tried to charge me MORE than quoted, obviously i wasnt happy so i grabbed my keys and stormed out. O and also to the woman (employee of this dealership) that made fun of my car parked out front (2006 SL65 amg V12) saying that "I drive a womans car" and laughing at me with 3 other employees, well honestly i dont care what you think and it doesnt hurt my feelings, just not professional and very childish. Given these circumstances, i rate a 1 Star review, and will take my business elsewhere. More

Worth the drive I recently went to Hendrick and purchased a 2014 Toyota Tundra and I had a wonderful experience. Jessica Drown was my sales rep and I feel she did wha I recently went to Hendrick and purchased a 2014 Toyota Tundra and I had a wonderful experience. Jessica Drown was my sales rep and I feel she did what it took to get me into that truck. More

Hendrick Toyota of Apex I visited this dealer two times before purchasing a 2016 Tundra. The initial visits went fairly well. The Salesman wasn't very knowledgable but he was I visited this dealer two times before purchasing a 2016 Tundra. The initial visits went fairly well. The Salesman wasn't very knowledgable but he was OK. He did get answers to my questions. I am happy with the vehicle and the price. When I picked up the truck I spent 3 hrs which was too long And the prep was just ok. The back seat still had dirt marks which I told the Salesman about prior to delivery. The problem was I transferred my plates versus new plates. I was told by the Salesman that DMV could take as long as a month which did not sound right. I called him after two weeks and them after a month because I still did not receive my registration. I finally went to the dealer and found out that the Dealer processes the transfer and prints the registration at their facility. I had to chase this down myself and the Salesman kept giving me lip service. I did speak to his boss and I received a half hearted apology. More

Poor customer service and workmanship from a dealer Poor cust service in serv dept, failed to explain my brake issue, changed my oil and all over the underneath and on my garage floor. Poor cust service in serv dept, failed to explain my brake issue, changed my oil and all over the underneath and on my garage floor. More

Worst Sales Staff I have ever seen If you do not know your product you should not be selling it. That is exactly the case with Hendrick Toyota. The salesman there do not know what featu If you do not know your product you should not be selling it. That is exactly the case with Hendrick Toyota. The salesman there do not know what features are their in a particular model, what are the optional features available and what sets them apart from competition. They just point you to your car and do not offer anything. Here is our experience in more detail. We arrived at the showroom around 7ish and was greeted by Mr. Anthony Cray right in the parking lot. Upon checking in at the reception I was told that I would not be meeting Shearise Huzenga(who I had appointment with) but they would hand us over to a salesman who would take care of us. This was perfectly fine. Mr. Cray was right there at the reception and he volunteered that he could help us, to which we agreed. So far so good but here on our experience turned to not so good. We told Mr. Cray that we are interested in looking over the XLE and LTD model for RAV4 (as already discussed with Shearise over phone) and if he could tell us what the difference is on both the trims. Additionally what are the optional items that could be added to XLE and LTD. Mr. Cray's demeanour was that of being inconvenienced and his answers very short and lacking in detail. I enquired if the dealership has some printed specs for XLE, LTD and optional features and he just told us it is all online and we can look it up there. He didn't offer to show us around and seemed to assume that this would be the end of our visit. He did not seems very enthusiastic when we suggested that we go and actually look at the vehicle. Once we reached the vehicles he simply unlocked the vehicle and stood aside without offering us any assistance in identifying what all features are in their and what sets RAV4 apart from competitors like H-CRV. He didn't even invite us to go on a test drive to get a feel for the ride and his demeanour was just of being inconvenienced. We were interested in park assist feature and he could not offer much help (or did not have much knowledge on the subject). Once we were done looking I asked if we can get some quotes for both XLE and LTD trims. He was not very enthusiastic in that either and pretty much gave the impression that we are wasting his time. He actually said "If you are not buying today I cannot give you the best price and cannot give you any printed quote.". Which goes on to show that haggling is the business policy at dealership and not fair pricing. At this point I mentioned that I came here through Costco Auto program(this was alos mentioned to Shearise) and have discussed this with Shearise and am interested in knowing the Costco price to help make me a decision. Now he was visibly upset and said I can only show you on the screen but can not print it, which I found very weird. Once we went in Mr.Cray went off for ever to look for the pricing. He was willing to give the pricing for only one (either XLE or LTD) and not both, which was again weird. As he left us there sitting he did not even showed the basic courtesy of offering us water. After a long wait when he did arrive with pricing on XLE he had it printed out (contradicting his own statement from earlier). He "generously" offered us to take the printed quote with us which he had otherwise mentioned was not possible (and this is not the best price since we were not buying immediately). Needless to say at a business where the paying customer is least important I am not going to be putting my money in and would advise similarly to others. Thanks, Rajat More