Hendrick Toyota Apex

Wonderful Experience!!!! When I pulled up, I was greeted by the wonderful and knowledgeable staff, all with smiles on their faces. I was taking good care by Danon and she has When I pulled up, I was greeted by the wonderful and knowledgeable staff, all with smiles on their faces. I was taking good care by Danon and she has the best best customer service! I will make this my new home for my Toyota! More

Terrible experience, very unprofessional I emailed this dealership to inquire about a 2017 tacoma , got linked up with Kyle John, was quoted a specific price (a very small discount, which is I emailed this dealership to inquire about a 2017 tacoma , got linked up with Kyle John, was quoted a specific price (a very small discount, which is fine) prior to visiting the dealership, I asked him specifically if they would negotiate the price of the truck if i came in to his dealership (dealers dont neg over the phone) he said (to be fair using his exact words) he would use my presence as leverage with his managers to get a discount. OK fair enough that means ill prob got a small discount at least right? Well to my surprise they tried to charge me MORE than quoted, obviously i wasnt happy so i grabbed my keys and stormed out. O and also to the woman (employee of this dealership) that made fun of my car parked out front (2006 SL65 amg V12) saying that "I drive a womans car" and laughing at me with 3 other employees, well honestly i dont care what you think and it doesnt hurt my feelings, just not professional and very childish. Given these circumstances, i rate a 1 Star review, and will take my business elsewhere. More

Worth the drive I recently went to Hendrick and purchased a 2014 Toyota Tundra and I had a wonderful experience. Jessica Drown was my sales rep and I feel she did wha I recently went to Hendrick and purchased a 2014 Toyota Tundra and I had a wonderful experience. Jessica Drown was my sales rep and I feel she did what it took to get me into that truck. More

Poor customer service and workmanship from a dealer Poor cust service in serv dept, failed to explain my brake issue, changed my oil and all over the underneath and on my garage floor. Poor cust service in serv dept, failed to explain my brake issue, changed my oil and all over the underneath and on my garage floor. More

Hendrick Toyota of Apex I visited this dealer two times before purchasing a 2016 Tundra. The initial visits went fairly well. The Salesman wasn't very knowledgable but he was I visited this dealer two times before purchasing a 2016 Tundra. The initial visits went fairly well. The Salesman wasn't very knowledgable but he was OK. He did get answers to my questions. I am happy with the vehicle and the price. When I picked up the truck I spent 3 hrs which was too long And the prep was just ok. The back seat still had dirt marks which I told the Salesman about prior to delivery. The problem was I transferred my plates versus new plates. I was told by the Salesman that DMV could take as long as a month which did not sound right. I called him after two weeks and them after a month because I still did not receive my registration. I finally went to the dealer and found out that the Dealer processes the transfer and prints the registration at their facility. I had to chase this down myself and the Salesman kept giving me lip service. I did speak to his boss and I received a half hearted apology. More

Worst Sales Staff I have ever seen If you do not know your product you should not be selling it. That is exactly the case with Hendrick Toyota. The salesman there do not know what featu If you do not know your product you should not be selling it. That is exactly the case with Hendrick Toyota. The salesman there do not know what features are their in a particular model, what are the optional features available and what sets them apart from competition. They just point you to your car and do not offer anything. Here is our experience in more detail. We arrived at the showroom around 7ish and was greeted by Mr. Anthony Cray right in the parking lot. Upon checking in at the reception I was told that I would not be meeting Shearise Huzenga(who I had appointment with) but they would hand us over to a salesman who would take care of us. This was perfectly fine. Mr. Cray was right there at the reception and he volunteered that he could help us, to which we agreed. So far so good but here on our experience turned to not so good. We told Mr. Cray that we are interested in looking over the XLE and LTD model for RAV4 (as already discussed with Shearise over phone) and if he could tell us what the difference is on both the trims. Additionally what are the optional items that could be added to XLE and LTD. Mr. Cray's demeanour was that of being inconvenienced and his answers very short and lacking in detail. I enquired if the dealership has some printed specs for XLE, LTD and optional features and he just told us it is all online and we can look it up there. He didn't offer to show us around and seemed to assume that this would be the end of our visit. He did not seems very enthusiastic when we suggested that we go and actually look at the vehicle. Once we reached the vehicles he simply unlocked the vehicle and stood aside without offering us any assistance in identifying what all features are in their and what sets RAV4 apart from competitors like H-CRV. He didn't even invite us to go on a test drive to get a feel for the ride and his demeanour was just of being inconvenienced. We were interested in park assist feature and he could not offer much help (or did not have much knowledge on the subject). Once we were done looking I asked if we can get some quotes for both XLE and LTD trims. He was not very enthusiastic in that either and pretty much gave the impression that we are wasting his time. He actually said "If you are not buying today I cannot give you the best price and cannot give you any printed quote.". Which goes on to show that haggling is the business policy at dealership and not fair pricing. At this point I mentioned that I came here through Costco Auto program(this was alos mentioned to Shearise) and have discussed this with Shearise and am interested in knowing the Costco price to help make me a decision. Now he was visibly upset and said I can only show you on the screen but can not print it, which I found very weird. Once we went in Mr.Cray went off for ever to look for the pricing. He was willing to give the pricing for only one (either XLE or LTD) and not both, which was again weird. As he left us there sitting he did not even showed the basic courtesy of offering us water. After a long wait when he did arrive with pricing on XLE he had it printed out (contradicting his own statement from earlier). He "generously" offered us to take the printed quote with us which he had otherwise mentioned was not possible (and this is not the best price since we were not buying immediately). Needless to say at a business where the paying customer is least important I am not going to be putting my money in and would advise similarly to others. Thanks, Rajat More

Apex Toyota I have always have a very good experience at Apex Toyota any time I get service, inspection, oil change, etc. when it comes time to buy a new car and I have always have a very good experience at Apex Toyota any time I get service, inspection, oil change, etc. when it comes time to buy a new car and I still live in the area - I will most likely buy it at Apex Toyota. More

Great sales experience, but Service Dept. has gone downhill! I have leased 2 Siennas from Hendrick Toyota, and the sales experiences couldn't have been better and I highly recommend the sales dept.! Both cars ha I have leased 2 Siennas from Hendrick Toyota, and the sales experiences couldn't have been better and I highly recommend the sales dept.! Both cars have been regularly serviced by this dealership. Initially, my experiences with the service dept. were excellent, but over the last year I've noticed the waits have gotten longer and longer. The last visit in August 2016 has made me consider having my car serviced elsewhere in the future. The 25,000 mile service appointment with no oil change took 2.5 hours! To top it off, I was handed a booklet at checkout and told that the results of the multipoint inspection were enclosed for me to read. Of course, it was apparent by that time that I was in a hurry, but nothing was ever mentioned about any issues with my car! When I had a chance to read the booklet long after leaving, I saw that my vehicle had failed several tasks and needed repairs. It said "deferred" next to the recommendations for each repair, even though I was never given an opportunity to approve or decline the repairs (I suspect they were simply too busy). As a result, I was left wondering if these were critical issues that needed immediate attention and no opportunity to ask. In my opinion, this service dept. has begun overbooking to the point that they are unable to offer good service, and I will be considering other options in the future. I was required to list names, and did so, but overbooking is a management problem and not the fault of the Service Consultant or Technician listed. More

Be very careful! I went there over labor day looking to get a new car, found what seemed to be a solid deal on a used Honda accord, they of course claimed that everyth I went there over labor day looking to get a new car, found what seemed to be a solid deal on a used Honda accord, they of course claimed that everything had been checked out and that it was in great condition luckily I took it to a 3rd party mechanic to lift it up and look underneath as well as run diagnostics..turns out the bottom was rusted all to xxxx so either their "tech guys" are blind at the dealership or they knew full well they were trying to sell me what looked like a flood car underneath that somehow had a clean history report. More

Great sales experience, marred by business office Today I purchased a Toyota Certified Preowned Prius at Hendrick Toyota Scion of Apex. The sales experience started out great. Bob Graham provided lo Today I purchased a Toyota Certified Preowned Prius at Hendrick Toyota Scion of Apex. The sales experience started out great. Bob Graham provided low-key but friendly and knowledgeable assistance. He showed me their inventory within the parameters I wanted and was responsive to my needs without pressure or pushiness. He helped me select the right vehicle and eventually to negotiate a fair price. He was respectful, friendly, and professional throughout, not trying to push options or treatments or coverages, but rather respecting my objectives and helping me achieve them in purchasing the vehicle. Unfortunately, that attitude did not continue into the "business office", where Dave Poole, a "finance and insurance professional", attempted a high-pressure sale of extended warranty coverage that I didn't want. When he'd explained the coverages and I'd declined, he asked in well-rehearsed astonishment, whether I was aware of how expensive repairs to the highly-computerized car can be. He asked, with the same affected air of shocked concern whether I knew how affordable the coverage is. I'd just turned down the $1K-$4K coverage, so of course I knew how (un)affordable it was. When I reiterated that I declined the extra warranty coverage, his tenor and demeanor became pretty icy. He looked at me like I was an idiot, and demanded to know what I planned to do if something needed repair. This whole schtick made it obvious that his objective was to sell the pricy warranty coverage, not continue the pleasant purchase experience that had started so well. After it became clear that he wasn't going to sell me an extended warranty, he wasn't particularly helpful or responsive; I had to ask three times that he give me copies of all documents I'd signed, and even then it turns out he only copied the page I'd signed of one of them, rather then the whole thing. The back room really tarnished what would have been a five-star experience, but I would still recommend Bob Graham to anyone wanting a new or used Toyota. More