Hendrick Toyota Apex

Disappointment I was very disappointed yesterday when the oil was changed, I was suppose to have the fender on each side at the front fixed where screws had come out I was very disappointed yesterday when the oil was changed, I was suppose to have the fender on each side at the front fixed where screws had come out. The car is not old. It has less than 50,000 miles and it should not be coming apart where it is and according to them it is not under warranty to be fixed. More

Great service! I showed up to the dealership thinking I was there on the day my appointment was for but I didn't, completely my fault. They immediately said they wou I showed up to the dealership thinking I was there on the day my appointment was for but I didn't, completely my fault. They immediately said they would work me in without me even asking. Paula my service advisor did tell me that my wait would be longer. They still had me out in an hour! Great service! Paula is an excellent advisor! More

Dealer Maintenance I bought my Tacoma at another dealer while this dealership was being built. When it came time for my first maintenance I went here, and have been bac I bought my Tacoma at another dealer while this dealership was being built. When it came time for my first maintenance I went here, and have been back ever since. I wait for my vehicle in the nice waiting lounge they have, get a free bottle of water out of the fridge, eat some popcorn and either watch TV on the big screen TV or read a magazine or two I brought with me. There is a quitter lounge also, but I generally lounge where the big TV is. The folks there are courteous, and always come back to the lounge to tell me how things are going with my truck even before it is ready, or if there is anything I need to consider doing to the truck while there. I always get a free truck wash too, which is a nice touch. I will continue to get my service done here. More

Always a positive experience I have been taking my 2005 Toyota Prius to Hendrick Toyota of Apex almost since I bought it in 2009. They have always been very accommodating, pleasan I have been taking my 2005 Toyota Prius to Hendrick Toyota of Apex almost since I bought it in 2009. They have always been very accommodating, pleasant and professional in their excellent service. I would definitely recommend them for any Toyota service. More

recommend with caution....buyer beware Overall I have found Hendrick Toyota fairly acceptable and they have repaired some issues on my Camry not repaired by Fred Anderson Toyota even when I Overall I have found Hendrick Toyota fairly acceptable and they have repaired some issues on my Camry not repaired by Fred Anderson Toyota even when I informed the FA service folks of the problem. That being said I recently had the need to have a high beam headlight bulb replaced in my Camry. I went to Hendrick as opposed to Fred Anderson due to proximity to my work. The charge for bulb replacement was about $88. Hmmmm....I thought that was really expensive so I asked the women closing out my charges for that visit....Why so expensive? She explained to me that changing the light bulb labor intensive. Later I thought about this further and decided to look on YouTube. OMG, it takes no tools, no expertise and a total of one minute max per bulb. And I got the usual replacement bulb....nothing special. So go to the local car supply dealer get Sylvania Starlight Ultra high beam replacement bulbs and replace the standard issue high beams in one minute. No tools, no expertise, one YouTube view, and only $42 for the super great high beams and absolutely no intensive labor as I had been lead to believe by the Hendrick Toyota service person. So going forward....wound I purchase a Toyota from this company?.....will I return for further service? My response is "cautiously" at best. So my advice is don't trust but verify. More

Recall on Toyota Truck Took truck in for the recall. Everyone was so nice. Would recommend Hendrick to any one. We walked around and look at a few Toyota liked what we saw. Took truck in for the recall. Everyone was so nice. Would recommend Hendrick to any one. We walked around and look at a few Toyota liked what we saw. More

Excellent service with great people We just recently bought an older 4Runner that needed some service and the service person got us in before the holiday. The work was performed on time We just recently bought an older 4Runner that needed some service and the service person got us in before the holiday. The work was performed on time and at the price that was quoted. Very pleased with the people working at the service department. Very professional and courteous. More

tire sensors; ipod via usb vs. aux al gilmer was polite/courteous, capable, trustworthy, and customer-service centric. where he didnt know, he found out. porters were great. well-run, c al gilmer was polite/courteous, capable, trustworthy, and customer-service centric. where he didnt know, he found out. porters were great. well-run, clean operation. now understand tire sensors. never solved why ipod doesnt work with usb cable. did solve that ipod could connect with aux cable, and hypothesized hum/hiss sound related to my ipod not other i-device. More

Wonderful service by Hendrick I rate Hendrick the top. Their professional handling of customers and the service they provide are immensely appreciated. They are exceeding the e I rate Hendrick the top. Their professional handling of customers and the service they provide are immensely appreciated. They are exceeding the expectations every time I make a visit and pleasantly surprised. More

Great Friendly Service Everyone was friendly, I arrived 20 min early for my appointment and they were able to start my service appointment. I waited and was done within an Everyone was friendly, I arrived 20 min early for my appointment and they were able to start my service appointment. I waited and was done within an hour. More