Hendrick Toyota Apex

Excellent Service with the Tire Repair I took my Honda Odyssey as one of the tire was punctured. After analyzing with second visit it needs tire replacement add the tire needs to be ordered I took my Honda Odyssey as one of the tire was punctured. After analyzing with second visit it needs tire replacement add the tire needs to be ordered I was offered the rental car to continue with my business as usual until the car is ready with the new tire. I was kept informed during the process and was called upon when the car was ready for pickup. Very courteous and professional staff. More

The service department works as a team If you observe the service staff, they have always been friendly and they help each other to provide efficient and quality service to their customers. If you observe the service staff, they have always been friendly and they help each other to provide efficient and quality service to their customers. It's nice to know I am working with a well run environment. They know what they are doing and are able to keep up with my random requests. I hope they can keep their current culture going. More

A joyful car purchase experience This is our second vehicle purchase from this dealer and salesperson and we could not be more pleased. Professional, courteous, and responsive proce This is our second vehicle purchase from this dealer and salesperson and we could not be more pleased. Professional, courteous, and responsive process. We highly recommend. More

Friendly, quality service. Convenient service hours. Ease of making appointments. Dealership does excellent service work, service representative friendly and professional. Facil Convenient service hours. Ease of making appointments. Dealership does excellent service work, service representative friendly and professional. Facility has attractive, clean and comfortable waiting area. More

Stucky Review I experienced exceptional service. I received a friendly greeting within a minute of my arrival. David Spicer was friendly and respectful and he cam I experienced exceptional service. I received a friendly greeting within a minute of my arrival. David Spicer was friendly and respectful and he came to help me within two minutes of my arrival. The waiting room was pleasant. I appreciated receiving from David an email summarizing the service to my car. I would recommend my friends to visit Hendrick Toyota. More

Great costumer service and fast service! Brian helped us and was extremely welcoming and helpful and make this experience pleasant! My car was serviced quickly. We will definitely be going ba Brian helped us and was extremely welcoming and helpful and make this experience pleasant! My car was serviced quickly. We will definitely be going back! More

Customer Service FAIL! My first review was declined: According to the Community Guidelines - However, this is not meant to restrict your right to comment on or describe an My first review was declined: According to the Community Guidelines - However, this is not meant to restrict your right to comment on or describe an experience. Dear DealerRater Community Member, Upon processing your review through our Content Monitoring system, we regret to inform you that your review has been removed due to the discrepancy between the scores, recommendation, and words contained in the review. So now I will change some wording, but not the FACTS, and lower the score (which is an OPINION) to correspond with the review. I received notice for recall work to be done on my Toyota Tundra. I called a week prior, to schedule an appointment. I made an appointment for 8:25 am on Tuesday, and asked how long the repair should take? The response was a couple of hours. I said ok and thank you. To me a couple of hours means 2-3 hours. A few would be 3 or more. I arrived at 8:20 for my 8:25 appointment. I gave the necessary information and was asked if I would be waiting? I said no, that I would like to get a shuttle ride. This was arranged for me. I asked approximately when my vehicle would be done, and was told 5 or 6. I was shuttled to my destination by Larry (Excellent customer service BTW) He gave me a card and said if I needed a return to give him a call. At 5:00 pm I called to check on the progress of my vehicle. The woman who answered said let me check with your service advisor. She returned to the phone and said " your vehicle is still being serviced and should be ready around 6. I'm sorry but there were a lot of walk-ins today." Please explain to me, the logic behind me making and scheduling an appointment, if I will be put at the back of the herd because I didn't wait? My time is valuable. My vehicle being available to me is important, being that I use it for work. If I waited there, or elsewhere does not matter. My vehicle should have been serviced at the scheduled appointment time. The walk-ins should be handled on a first come basis as a technician becomes available. Customer Service FAIL! Arlton Cangelosi More

5,000 Maintenance My service advisor Brian was informative with answering all of my questions and showed superb customer service. I can always rely on Hendricks Toyota My service advisor Brian was informative with answering all of my questions and showed superb customer service. I can always rely on Hendricks Toyota Service Department. More

Best dealer on town! PERIOD This is the best dealer on town and everyday gets better! Car dealers used to scare me, Hendirck Toyota Apex will always please you! Thank you! This is the best dealer on town and everyday gets better! Car dealers used to scare me, Hendirck Toyota Apex will always please you! Thank you! More

Thank You! Great service care center. Everyone was courteous and friendly. I'm so glad my husband recommended getting my car from Hendricks. Please keep up the g Great service care center. Everyone was courteous and friendly. I'm so glad my husband recommended getting my car from Hendricks. Please keep up the good work. More