Hendrick Toyota Apex

Great service recovery Had an incident where I had to wait for my truck for almost two ours when the service was to take only1/2 hour. The manager found out the reason for t Had an incident where I had to wait for my truck for almost two ours when the service was to take only1/2 hour. The manager found out the reason for the delay and had the issue fixed immediately. He also explained what happened and apologized for my inconvenience and offered a free detailing of my truck. My most recent experience was excellent! More

Great place! I have been going to this dealership for years and the employees are awesome! They are timely and very courteous. I definitely recommend using them a I have been going to this dealership for years and the employees are awesome! They are timely and very courteous. I definitely recommend using them as its always a great experience. More

My 1st 5K maintenance check-up! Friendly staff and very professional. I came on-time on my appointment and the service was done in about an hour. I also love their complementary car Friendly staff and very professional. I came on-time on my appointment and the service was done in about an hour. I also love their complementary car wash. More

Alex, my service advisor, was very thorough Alex wanted to make sure that I knew exactly what was wrong with my vehicle. After showing me that a leak was beginning to develop because of a water Alex wanted to make sure that I knew exactly what was wrong with my vehicle. After showing me that a leak was beginning to develop because of a water pump failure, I was able to make an informed decision (based on my budget and my driving needs) what to do. Thanks Hendricks for being the driver's advocate ! More

Excellent experience, friendly staff Had a service visit 8/22/17. Setting up the appointment in advance was extremely simple and easy. Arrived for my appointment and was met by David Spi Had a service visit 8/22/17. Setting up the appointment in advance was extremely simple and easy. Arrived for my appointment and was met by David Spicer, an assistant service manager. I explained the issue, which was a check engine indicator. David told me what the process would be to determine the problem, the cost of the diagnostics, and said he would get back to me in a couple of hours with what the actual problem is and the cost to repair. David did get back to me in about 90 minutes and indicated it was an issue with emissions and told me what the cost would be for the repairs. After I gave him the go ahead to proceed, he then contacted me when the vehicle was ready to be picked up. When I arrived to pick up the car, I met David again and he indicated the cost would be LESS than what he quoted...a nice surprise indeed. I had an excellent experience with the Hendrick team and in particular David Spicer. More

Went above and beyond to help me I went in for my 35,000 mile maintenance on my Tacoma. When there was a small misunderstanding they fixed it immediately and refunded me for it when I I went in for my 35,000 mile maintenance on my Tacoma. When there was a small misunderstanding they fixed it immediately and refunded me for it when I mentioned that I had just had an oil change done and brought the receipt. I felt that they did an excellent job explaining all the services to me and I am definitely planning to go back to them for all my future services! More

Fast and efficient service We brought our Tacoma in for our 55000 mile service. Was told it would be an hour and it was. Always greeted by friendly staff who know their stuff. We brought our Tacoma in for our 55000 mile service. Was told it would be an hour and it was. Always greeted by friendly staff who know their stuff. We will keep coming back for great service. More

great sevice Service appointment was obtained quickly. The check in was fast and I was able to discuss my service issues with the service rep.Nice waiting area and Service appointment was obtained quickly. The check in was fast and I was able to discuss my service issues with the service rep.Nice waiting area and work done expeditiously. Katilyn was knowledgeable and explained what was done.. More

Excellent Communication I came in for an oil change, new tires with alignment, and dent repair on the tailgate of my Tundra. I was given a loaner car with the approximatio I came in for an oil change, new tires with alignment, and dent repair on the tailgate of my Tundra. I was given a loaner car with the approximation of completing by end-of-day. My service rep, Robert M. gave me status updates throughout the day. The last couple of status msgs indicated that his body shop teammate would be late and unable to make it that day to repair the dents. On Day 2, the communication continued with approximate time of arrival for dent repair, arrival and completion. While the job was not completed on Day 1, consistent, and crisp communication, accompanied by the granting of a loaner car made this service experience a very pleasant service experience... "thank you". More

Great service Our service Rep. Branden was great. He was so helpful. It was such a pleasure working with him. The Robinson"s A very great experience. We will b Our service Rep. Branden was great. He was so helpful. It was such a pleasure working with him. The Robinson"s A very great experience. We will be back for future service. More