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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,095 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,095 Reviews of Hendrick Lexus Northlake

October 03, 2023

Love the service we receive at Hendrick Lexus Northlake. Chase Ward is the best service advisor and always goes above and beyond for his customers. More

by robyndecoteau@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Robyn, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

September 29, 2023

Jackie and Robbie were absolutely a joy to work with. They were very professional and helped answer all of my questions. They were very patient with me and I could not be happier in my new vehicle! More

by robbiebranstrom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Jackie Layne
Oct 02, 2023 -

Hendrick Lexus Northlake responded

Robbie, thank you so much for taking the time to share about your recent experience with Jackie, Robbie, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to welcome you to our Hendrick Lexus Northlake family!

September 29, 2023

Service was great. Brock kept me informed and serviced my car quickly as I was in a hurry and didn't want a loaner. More

by Lexus survey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 29, 2023 -

Lexus survey responded

Nap has always been great and Brock was great in servicing my car.

Oct 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Brock and Nap!

September 29, 2023

Josh was great to work with. Pleasant and knowledgeable Will be glad to work with him again. More

by oscinorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Oct 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership, Oscinorris! We truly appreciate your kind words and look forward to sharing your positive feedback with Josh and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2023

I have never had a better vehicle purchase experience than working with Jackie Layne at Hendrick Lexus. From our first contact online and through subsequent emails and texts she answered every question a More

by Michael V
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimmy the driver who found me in minutes at the airport and also was great helping me set up the technology in thecar , Sean Cook, Jack McMackin, Jackie Layne
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Michael, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are absolutely blown away by your kind words about Jackie, Kimmy, Jack, and our team. Thank you for making the trip to our dealership and congratulations on your new Lexus IS500!

Sep 30, 2023 -

Michael V responded

Thank you! It was my pleasure to purchase the IS 500 due to amazing personnel. I’ll be back. The car is exactly what I wanted..

September 28, 2023

Great experience with Hendrick Lexus Northlake! Worked with Mr. Vincent, “Coach” , he was very knowledgeable and helpful. I would not buy a Lexus from any where else. If you are in the market for More

by Ms. Franklin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Naphtali Williams, Robbie Strickland, Sean Cook, Vincent "Coach" Williams, Jose Canas
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Ms. Franklin, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Coach and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 28, 2023

Good overall service experience, was able to make an appointment and get in and out the same day! More

by Iane5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rozelle, Josh
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Lane, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Josh and our team. Thank you for your loyalty!

September 28, 2023

Great service professionals & well run department! I love that they remind me I need service and I can correspond via text about my appointments. I wouldn’t change a thing More

by rosesarahb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Rose, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Josh and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 27, 2023

Great, no haggle experience. Mark was helpful and patient. Super easy process. Will be back More

by colby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Mark Dockx
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Colby, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Mark and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 26, 2023

The whole team was wonderful to work with and provided us with the care we needed and wanted at a fair price. Coach Vincent Williams was especially helpful in all facets of making the deal happen so that we More

by jkarriker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Vincent "Coach" Williams, Lorenzo Mendez, Samuel Saia
Sep 30, 2023 -

Hendrick Lexus Northlake responded

J. Karriker, thank you so much for taking the time to share about your recent experience with Coach and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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