Hendrick Lexus Northlake

Working with Robert made the process very easy. He kept me informed each week on where the vehicle was while in transit. It was well worth the drive to Charlotte!! He kept me informed each week on where the vehicle was while in transit. It was well worth the drive to Charlotte!! More

Chase Ward has excellent Customer Service and takes the time to explain the questions and concerns that I have. Thank you Chase. time to explain the questions and concerns that I have. Thank you Chase. More

My husband and I have been very pleased with Lexus Northlake during our purchase of a new car. It took me awhile to come to a decision, but our salesman, Robert Marock, was patient and I believe would Northlake during our purchase of a new car. It took me awhile to come to a decision, but our salesman, Robert Marock, was patient and I believe would have done anything we asked of him. The entire team at Lexus couldn’t have been more polite. Thank you Robert and Jack. More

Awesome as always. Top flight service, comfortable waiting room. Everyone is polite and knowledgeable. Chase Ward is the man!! Top flight service, comfortable waiting room. Everyone is polite and knowledgeable. Chase Ward is the man!! More

I was traveling to Atlanta and my car had to be towed to this dealership. I called the service department to let them be aware that I was on the way. They immediately assigne Chase to be my advisor. He i this dealership. I called the service department to let them be aware that I was on the way. They immediately assigne Chase to be my advisor. He immediately got a diagnosis of the problem. He advised me that because of the age of the car and the amount of money that was required to replace the parts it wasn’t with it. He immediately got a salesman to assist me in securing a car. Even though the dealership was officially closed everyone including Chase remained until I purchased a car. I left in a car to continue my trip at 9:30 pm. Service provided was great. More

Chase Ward did a nice job taking care of me at my scheduled service of my Lexus ES350. scheduled service of my Lexus ES350. More

I had a great experience at Lexus. My consultant Chase Ward did a great job attending to my needs. It was a great service experience. My consultant Chase Ward did a great job attending to my needs. It was a great service experience. More

Great service and communication! Chase is very professional and treats his clients with respect! Will definitely be back! Chase is very professional and treats his clients with respect! Will definitely be back! More

Straightforward, transparent, professional, and kind service team from pulling up to leaving. Had a couple of services done in one day, and the team made sure to keep my updated on progress while makin service team from pulling up to leaving. Had a couple of services done in one day, and the team made sure to keep my updated on progress while making sure I knew my options More

Love the service and customer care i receive at Hendrick Northlake! Chase is fantastic and always keeps me updated on what is happening with my vehicle and estimated time to completion. Highly recommend! Northlake! Chase is fantastic and always keeps me updated on what is happening with my vehicle and estimated time to completion. Highly recommend! More