Hendrick Lexus Northlake

I scheduled my required maintenance at the last minute, and they were able to accommodate my request. everything was explained to me and they also sent me a video link of what was going to be done on the and they were able to accommodate my request. everything was explained to me and they also sent me a video link of what was going to be done on the car. I found the video very informative. Chase Ward my advisor that day was very helpful and made me aware of additional services down the road. I was very pleased with the level of service. I would not hesitate to use this dealership again. Thank you for the great service More

Service was excellent and quick with no issues. Requested a same day appointment and it was granted. Requested a same day appointment and it was granted. More

Had a problem with the ride on my 2017 LS 460 recently. I called Chase Ward in the Service Department at Hendrick Lexus Northlake, and arranged to bring it in for servicing. As usual, Chase had a loaner re I called Chase Ward in the Service Department at Hendrick Lexus Northlake, and arranged to bring it in for servicing. As usual, Chase had a loaner ready for me upon arrival, so I was in and out smoothly. The problem was diagnosed, car repaired, and it's giving me that smooth Lexus ride again. Also a big shout out to Josh Dewberry, who assisted in the diagnosis. Thank you both! More

Great customer service. Thank you Brock Ward. I was in and out very quickly and I appreciate it. Thank you Brock Ward. I was in and out very quickly and I appreciate it. More

Excellent care of car and of myself. Brock award made it all effortless I love the ease of service Brock award made it all effortless I love the ease of service More

Excellent customer service! Used this dealership for my 90k mile service and they did great. Brock Ward was my service provider and provided amazing service. My prepaid service Used this dealership for my 90k mile service and they did great. Brock Ward was my service provider and provided amazing service. My prepaid service covered more than what was needed at my appointment, so Brock gave me a call to see if there were any additional services I wanted in order to use the full value of prepaid service! Good looking out for the customer! More

Always a pleasure from sales to service! I won’t be shopping elsewhere for cars as long as I’m in CLT! Thanks for the outstanding service Nap and Brock! 👍👍♦️♦️♦️♦️♦️ I won’t be shopping elsewhere for cars as long as I’m in CLT! Thanks for the outstanding service Nap and Brock! 👍👍♦️♦️♦️♦️♦️ More

Brock Ward was an excellent advisor. This is our third Lexus from Northlake. Great group of people. Fair helpful and very knowledgeable. This is our third Lexus from Northlake. Great group of people. Fair helpful and very knowledgeable. More

Hussain was very respectful and knowledgeable and made our experience pleasant. He answered all our questions and made us feel comfortable. our experience pleasant. He answered all our questions and made us feel comfortable. More

I want to give a big hearted💜 sincere Thank You to Hussain Amir for making my Car buying experience with Hendricks a very pleasant one. He is very knowledgeable and made sure ALL of my needs were me Hussain Amir for making my Car buying experience with Hendricks a very pleasant one. He is very knowledgeable and made sure ALL of my needs were meet. Great job young man and continued Success to you in the coming years ‼️ More