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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,029 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,029 Reviews of Hendrick Lexus Northlake

October 24, 2023

Mark was very professional and had a "customer first" mentality. He was welcoming/friendly, and made us feel at ease during the car buying process. He helped my dream of owning a Lexus become a reality! More

by Mrs. Davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Sal Rizzo
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mrs. Davis, thank you so much for taking the time to share about your recent experience with Mark and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your dream Lexus and welcome to our Hendrick Lexus Northlake family!

October 23, 2023

I own 3 Lexus vehicles and have been coming to Hendrick Lexus for years. The service department is very professional and very helpful. I usually work with Chase Ward and Brock Ward and both are great to More

by mhshott37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Report | Print
Oct 23, 2023 -

mhshott37 responded

My email address is mhshott37@gmail.com

Oct 31, 2023 -

Hendrick Lexus Northlake responded

M. Shott, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase and Brock provided you the 5-Star Lexus experience and truly appreciate your loyalty! Thank you for being part of our Hendrick Lexus Northlake family!

October 22, 2023

Brock is always amazing attentive, and ensures that I am satisfied with my visit, and I appreciate him. More

by Mell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Mark Dockx
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mell, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 22, 2023

Brock Ward does an excellent job taking care of my car every time I bring it in! More

by Dianne B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Dianne, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

October 21, 2023

Very professional and friendly dealership. Brock Ward was a great professional attendant. Very good service More

by KBMEYER13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

KB Meyer, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Brock provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

I received great customer service from Josh. The work was done quickly. Great job by all of the team! More

by rshengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Mr. Hengel, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Josh provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Very good service, Service writer Brock Ward was very attentive to my needs and the service of my Gs350 More

by oef704
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Oef704, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Brock provided you the 5-Star Lexus experience and look forward to serving you and your GS350 again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

My advisor, Brock Ward, does a great job and always enjoy working with him. Service has been good- had the vehicle about 18 months. Thanks. More

by tomgkirkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Tom, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Brock provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Brock Ward is friendly and professional. Service was excellent- I especially appreciated the video of my car. More

by klove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

K. Love, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Brock Ward was 1st class & efficient. Great experience. Very happy with the trip. Thank you. More

by Jeff Merk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Jeff, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Brock provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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