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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

December 06, 2023

Vincent Estrada was great to work with and helped me get another RX350 lease. This is my 3rd lease for the RX350 and probably won't change as I love this car. More

by jancam623
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Estrada, Jack McMackin
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Jan, thank you so much for your fantastic review of Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Vinny. Congratulations on your new Lexus RX350 and thank you for your RX loyalty!

December 06, 2023

No pressure. Friendly. AIM to please. Great communication. Recently superb help with Chase Ward in Service. Experienced a first class dealership. More

by ejprussell
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 06, 2023 -

ejprussell responded

Everything is correct.

Dec 30, 2023 -

Hendrick Lexus Northlake responded

Ejprussell, thank you for taking the time to share about your service experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 05, 2023

Everyone is always very nice, quick and easy Thank You for taking care of me! More

by Lydialilred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Lorenzo Mendez
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Lydia, thank you so much for taking the time to share about your service experience with Lorenzo and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

December 05, 2023

From the time I purchased the vehicle to every rip for service, I have been treated well by well trained, knowledgeable staff. Most recently, my service writer, Brock Ward, helped me in managing not only More

by Chris M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Eddie Hart, Ted Funk, Brock Ward
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Chris, thank you for taking the time to share about your service experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 05, 2023

Brock Ward was so helpful for me in a panic situation with my dead car battery and I had an appointment ! He was very professional and took care of everything for me! He’s an asset to Hendrick Northl More

by G Susan Rader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Susan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. While we are sorry to hear about the your battery we are happy to hear Brock provided you the 5-Star Lexus experience and got you safely back on the road. Thank you for your loyalty!

December 05, 2023

Always friendly, helpful & caring team. Great advice when comes to maintenance concerning my car and dependable More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Tammy, thank you so much for taking the time to share about your recent experience with Brock and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for your loyalty!

December 05, 2023

Very professional and prompt check in. Great follow up and appointment scheduling. We are a Family with multiple Lexus vehicles and this is why. More

by Dsmeynell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Dsmeynell, thank you so much for taking the time to share about your recent experience with Brock and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit. Thank you for your loyalty!

December 05, 2023

Thanks as always Omar. Great job and thank you for your professionalism and communication at my service appointment . 5 star rating More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Dan, thank you so much for taking the time to share about your service experience with Omar and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

December 05, 2023

I recently bought a new 2023 RX 350 from Jeremiah at Kendrick. After bringing the car home I had some issues with the technology. Kendrick brought me a loaner car and took my RX back to the dealership t More

by ipdsharkey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez, Brock Ward, Hussain Amir
Dec 30, 2023 -

Hendrick Lexus Northlake responded

James, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. While we are sorry to hear about the technical issues, we truly appreciate your 5-Star rating and kind words about Jeremiah, Brock, and our team. Congratulations on your new vehicle and thank you for your patience and understanding!

December 05, 2023

I recently purchased a previously owned LC500 from Northlake. My experience was perfect and stress free. The sales person (Hussain) took care of every issue and concern that I had and was I pleasure More

by Dsmeynell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Dsmeynell, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your beautiful new LC500 and welcome to our Hendrick Lexus Northlake family!

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