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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

August 02, 2024

Had a great experience at Lexus and with Nap Williams. My friends are very pleased also and are ordering a car too. Nap always goes above and beyond to help and answer all my questions. More

by Agentgerry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sal Rizzo, Jose Canas
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Agent Gerry, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 02, 2024

Chase continues to be very helpful and knowledgeable. I appreciate the detailed attention he provides. More

by Marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Marvin, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 01, 2024

Excellent service. Chase was great. Waited for car and was updated several times . Appreciate the car wash as well More

by jimkathyhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Cornell, Chase Ward, Omar Licout
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Jim and Kathy, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

August 01, 2024

Had a wonderful experience at Lexus Northlake. Chase Ward was a huge help getting my LX 600 through service. He's very knowledgeable and so friendly. He made sure I was updated and had it all cl More

by beckyhc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Becky, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 01, 2024

Chase Ward is the best. I drop my key pod on the concrete and the hold inside came out and he put it back togther for me. He laughed. Very Professionl. More

by gbarrino11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams, Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

G. Barrino, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

August 01, 2024

Great dealership. The customer service reps, especially Chase Ward really know their stuff. Great job! More

by Klcwallace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

K. Wallace, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 01, 2024

"I recently had my car serviced at Northlake Lexus, and I must say that Chase provided exceptional service. He was professional, knowledgeable, and went above and beyond to ensure that my car was in top cond More

by Keishadf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Keisha, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 01, 2024

Nap and Hendricks Lexus of Northlake was leaps and bounds ahead of our expectations for a dealership. We were looking to purchase a replacement vehicle for my wife after returning from overseas military dut More

by samuel.j.eddleman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Robbie Strickland, Sal Rizzo
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Samuel, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Nap and our team. Congratulations on your new vehicle, welcome to our Hendrick Lexus Northlake family, and most importantly, thank you for your service!

August 01, 2024

Great service Brock as always! Thank you for your assistance and accommodating my schedule for my vehicle. More

by sparklelady7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 02, 2024 -

Hendrick Lexus Northlake responded

Sparkle Lady, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. We look forward to serving you again during your next visit.

July 31, 2024

I had a great experience with Napthali "Nap" Williams at Hendrick Lexus Northlake. He was extremely knowledgeable, responsive and provided exceptional customer service...I highly recommend! More

by thetekampes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sal Rizzo
Aug 01, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Nap and our team at Hendrick Lexus Northlake, Thetekampes! We are honored to receive your 5-Star rating and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

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