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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

November 08, 2024

All staff are service oriented and pleasant. Naphtali is great to work with. Prepared and kept me aware of each step of a new purchase especially since the new models take some time to arrive. More

by Tdbarndt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Dec 01, 2024 -

Hendrick Lexus Northlake responded

TD, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 07, 2024

I had the pleasure of working with Nap recently to purchase my new RX F Sport. He was professional. knowledgeable and kind. I have already recommended him to a friend for his next Lexus purchase. More

by Ahenson828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Dec 01, 2024 -

Hendrick Lexus Northlake responded

A. Henson, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus RX F-Sport and welcome to our Hendrick Lexus Northlake family! We look forward to helping your friend, too!

November 07, 2024

The staff at this dealership are very professional. They are very accommodating with scheduling the drop off or pick time of the vehicle. Chase Ward makes super easy to make sure my RX 350 gets the a More

by rosieolin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Rosie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2024

I always receive exceptional service at Hendrick Lexus Northlake. My advisor Chase Ward was helpful, polite, attentive and informative. I would definitely recommend this dealership for your service need More

by loriward28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Lori, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 06, 2024

I appreciate the video keeping me aware of what is happening with my car while in service and the agent keeping me apprised of what is needed without any high pressure More

by Vicki Jayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Vicki, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and our service videos and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 05, 2024

Excellent service, friendly and reliable! ! Highly recommend using chase Ward he was wonderful Sarah Hawkins More

by Sarahnfaith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Sarah, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 05, 2024

Always great service, my steady Service representative Chase Ward is a plus..always prompt and informative More

by pappity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Pappity, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 05, 2024

We were very impressed with Coach Williams's persistence in finding the exact car, exterior, interior, and features we wanted. He kept us well informed along the process. He did everything in his power to m More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Mary, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach and our team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 04, 2024

Garrett was very helpful and informative. He made me feel like I was important and my vehicle was also. More

by stevel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Steve, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 02, 2024

Dealership is great and Eddie went above and did an excellant job. Glad he was my Service Guy. More

by Pinkponeyride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
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