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Hendrick Lexus Northlake
Charlotte, NC
2,111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,111 Reviews of Hendrick Lexus Northlake
March 01, 2018
We were very pleased We purchased a vehicle and were impressed with our saleslady, Danielle. She is professional, helpful and knowledgeable. We enjoyed our experience an We purchased a vehicle and were impressed with our saleslady, Danielle. She is professional, helpful and knowledgeable. We enjoyed our experience and everyone there was attentive and courteous. More
by Nanjean
Employees Worked With
Robbie Strickland, Greg Bancroft, Danielle Garcia
February 03, 2018
TRUST ME...DO NOT DEAL HERE AT HENDRICK or with service mgr. This dealer and especially the service mgr. David Sheperd, have zero integrity or honor. I guess they hold grudges when another dealer beats their dea This dealer and especially the service mgr. David Sheperd, have zero integrity or honor. I guess they hold grudges when another dealer beats their deal by 25 hundred bucks. I tried to buy local here but going to Johnson Lexus in Raleigh saved 2500 hundred on a new Lexus LS460. So when my son took his 2007 LS460 in for a recall repair with parts provided by Lexus, Sheperd had his mechanics who he proudly states are highly trained to work on Lexus vehicles, to install the parts incorrectly. Resulted in damages to insure the car brought back for costly repairs. My son had the car towed to Hendrick Northlake after discovering a puddle of gasoline under the car, which only has 69 thousand miles and has been babied not abused. The recall issue was a fuel rail. D. Sheperd after having the car overnight stated it will cost $650 to inspect for damages they didn't know what it was. NOT IF THEY FIND ANOTHER CAUSE. Liar knew exactly what it was. My son is a single parent of two young kids after his wife died in a wreck in a Toyota Avalon so supporting on one income. Being cheated is pretty sad from whats supposed to be a professional car dealer and service mgr. Had the car towed to a reputable repair shop who charged less than half to inspect, and informed my son and I the recall parts were installed incorrectly. Took pictures that showed 3 of 5 bolts overtightened and the other 2 bolts only tightened by hand. The result? A hairline fracture developed over time because the dirty, lowlife service mgr intentionally has no integrity in dealing with customers. After contacting Lexus, they told me to provide proof of ownership and receipt of repair cost, which was very close to $1300 bucks. 13 hundred, and they would see about reimbursement. Only after jumping through their hoops, Lexus allowed Hendrick to do this sorry manner of treating a consumer and said no reimbursement. Safe to assume if you're a fat cat dealer who sells lots of cars and own a boatload of car dealerships nationwide, its alright by Lexus to do underhanded dealings and install parts incorrectly to later rip people off. End result, I will never buy another Lexus or Toyota vehicle ever again. The service Manager who let his mechanic put my son and grandchildren at risk of a fire on the road? I'll just say its a good thing I'm a law abiding citizen because little boy David Sheperd would be seeing me face to face to sort the matter out. DO NOT BUY FROM HENDRICK LEXUS and if you do, or take your vehicle there for service, be prepared to be ripped off by greedy parties who have zero integrity. More
by Concernedconsumer
Employees Worked With
David Sheperd Service Mgr.
September 16, 2017
Poor customer service We purchased a CPO Lexus in August 2017. The car only had one key, so an another key had to be ordered. When the key came in, we were told that it wou We purchased a CPO Lexus in August 2017. The car only had one key, so an another key had to be ordered. When the key came in, we were told that it would take an hour to program it. We called ahead to let them know we would be there in an hour to an hour and a half, and asked that they call back if there would be any issues since the dealership is not conveniently located for us. We received no call, so we headed out. When we got there however, no one knew where the key was. Now, another key has to be ordered and we'll have to go back to have the key programmed. Although the dealership offered to come pick up the car, program the key and return the car, that's not an optimal solution either. It may save us time, but puts additional miles on the car that we'd rather not have. It was a waste of our time and expense. Completely inconsiderate of the dealership. Will not be back!! More
by Adrienne
Employees Worked With
Milton Jackson
August 01, 2017
New Technology!! Hussin Amir was a very nice young man and was very helpful in helping me with technology on my LXC500. I would have been lost without his patience and Hussin Amir was a very nice young man and was very helpful in helping me with technology on my LXC500. I would have been lost without his patience and kindness in showing me how things worked. I have bought a lot of cars and that made this one among the top experiences I have had.!! More
by dabo
Employees Worked With
Ed McCreery, David Wagoner
February 03, 2017
James Rafidi was an excellent sales consultant! Purchased a 2010 Red RX350 and love it! James Rafidi was terrific and patient and even though it was a Friday night and past closing, he was kind and Purchased a 2010 Red RX350 and love it! James Rafidi was terrific and patient and even though it was a Friday night and past closing, he was kind and patient and extremely helpful. He offered to drive the car up to Lewisville, NC for me the following day, which was greatly appreciated. We love, love, love the car. Thanks James! More
by SHorner
Employees Worked With
James Rafidi
December 14, 2016
If you are looking for the best dealer Hendricks Lexus Northlake is the best in quality, service, inventory selection and customer service! When my vehicles need servicing, I contact Josh Hendricks Lexus Northlake is the best in quality, service, inventory selection and customer service! When my vehicles need servicing, I contact Josh Dewberry. He is experienced, honest and friendly More
by BillT
Employees Worked With
Josh Dewberry
September 24, 2016
If you need service after sale go elsewhere Spending 40k+. Help afterwards nonexistent. 5 weeks of calls/messages. No return calls, broken promises from manager Steve Strickland. dead tag! noon Spending 40k+. Help afterwards nonexistent. 5 weeks of calls/messages. No return calls, broken promises from manager Steve Strickland. dead tag! noone gives a crap. More
by Wanda Smith
Employees Worked With
Steve Strickland
August 17, 2016
Shady sales agents and poor customer service 3x Lexus owner was about to be a fouth. Be aware of shady sales agents here. Stay on your guard with these guys. They will resort to unethical 3x Lexus owner was about to be a fouth. Be aware of shady sales agents here. Stay on your guard with these guys. They will resort to unethical sales tactics to get you in the door and when you bring it to their attention will basically do nothing. The service department is excellent. No issues there. Lexus is a great product, these guys are unfortunately on the low end of Lexus customer service realm. There are far better dealerships out there. My advice after my experience is to do yourself a huge favor and look at other dealerships to make your purchase. More
by NCGuy
Employees Worked With
Rather not say.
August 12, 2016
Technology Assistance Harris and Nap were so very helpful in answering my tech questions. They are both superstars 😎😎!!! Their knowledge and patience are A+. Harris and Nap were so very helpful in answering my tech questions. They are both superstars 😎😎!!! Their knowledge and patience are A+. Aaron & Linda Johnson More
by Sage
Employees Worked With
Josh Dewberry
July 21, 2016
Great experience I was greeted in the parking lot by Chad, I had some questions regarding the NX and the RX and he answered them all. Was shown both cars and while I w I was greeted in the parking lot by Chad, I had some questions regarding the NX and the RX and he answered them all. Was shown both cars and while I wasn't ready to drive either I appreciated the attention I received during my visit. When I buy in the near future it will be from this dealership. More
by Roadwarrior1966
Employees Worked With
Chad
