Hendrick Lexus Northlake

Fast and great service! I always visit Lexus Northlake to service my 2 Lexus. Josh in the service department is always with a positive attitude and finds a way to help the cu I always visit Lexus Northlake to service my 2 Lexus. Josh in the service department is always with a positive attitude and finds a way to help the customers More

Complete Satisfaction Courtesy and thoroughness have always earmarked my experience with the folks at Hendrick Lexus. From setting up the appointment, to securing a loaner Courtesy and thoroughness have always earmarked my experience with the folks at Hendrick Lexus. From setting up the appointment, to securing a loaner car, to collecting my vehicle to head home, all moved smoothly and efficiently with minimum effort on my part. My service rep took great care of me and treated me like a VIP. I am a happy customer! More

Great Experience First car buying experience was a breeze with Payton Conner and Orlando Spears. Payton went above and beyond to ensure that I was satisfied with the v First car buying experience was a breeze with Payton Conner and Orlando Spears. Payton went above and beyond to ensure that I was satisfied with the vehicle and price. I would recommend Hendrick Lexus and their excellent staff to anyone in the market for a new vehicle. More

#1 Hands Down Great customer service, waiting area and amenities superb. I am always pleased with quality of service and price. I appreciate that they are thorough. Great customer service, waiting area and amenities superb. I am always pleased with quality of service and price. I appreciate that they are thorough. I always need the conplimentary car wash! More

Best customer satisfaction Best customer service great staff most friendly , and great service ever haces ,I will keep recommending this dealer with all my friend and familie. T Best customer service great staff most friendly , and great service ever haces ,I will keep recommending this dealer with all my friend and familie. Thank you for excelente service . More

Service 120k Great I would come back again and work with Eric. He was very inform on the service and details. Also keep me updated on the project Great I would come back again and work with Eric. He was very inform on the service and details. Also keep me updated on the project More

Very professional Sales person was very professional. I made a decision to buy a used vehicle after two days without any pressure from the sales guy..Also after purchas Sales person was very professional. I made a decision to buy a used vehicle after two days without any pressure from the sales guy..Also after purchasing the vehicle the guy who explained the vehicle to me was excellent.. More

friendly service Mr. Eric Edwards is always welcoming informative and lets me know what is most important I value Mr.Edwards suggestions and i trust that he will be t Mr. Eric Edwards is always welcoming informative and lets me know what is most important I value Mr.Edwards suggestions and i trust that he will be truthful which is important to me. More

Dream car turned into a paperwork nightmare. I found THE car that I have been looking for. David was a great salesman and Orlando was excellent to deal with. The vehicle was missing the spare I found THE car that I have been looking for. David was a great salesman and Orlando was excellent to deal with. The vehicle was missing the spare key and David reassured us that the previous owner was bringing it back within a couple days. Everything was awesome for the first month. THEN a situation arose. After 30 days I noticed that the new registration still hasn't arrived. I checked with NC DMV and found out that it was still registered to the car I traded in. I called the dealership and was advised that the previous owners had not signed all of the required paperwork to have the title changed. It took two weeks for them to get it fixed. They did offer me a "loaner" car, but that was not a practical option since they are over an hour away. ** I was told by a NC DMV Tag and Theft Officer that I could not drive the vehicle that I purchased because it was not registered and had a fictitious tag. He also said that the vehicle was sold illegally since they didn't have all of the paperwork BEFORE the sale.** I already paid the month payment and could not drive my new car (LEGALLY). I inquired about the spare key (since they had so much trouble with getting in touch with the previous owner). I was told that since I was so patient they would get me one. I was notified today that there was nothing they could do. I saved them money by not using their "loaner" car and all I asked for was a $120.00 key (quoted through Chevrolet dealer). So much for being nice!!! More