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Hendrick Lexus Northlake
Charlotte, NC
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2,022 Reviews of Hendrick Lexus Northlake
New Car Great Experience We purchased the 2015 RX 350 Sport to celebrate our 50th anniversary. This was such a pleasant experience between the Sales staff Ed and Jay and the t We purchased the 2015 RX 350 Sport to celebrate our 50th anniversary. This was such a pleasant experience between the Sales staff Ed and Jay and the technical guru Mark who seems to know everything about the car. Well done fella's!! More
Very pleasant experience Everyone was very courteous and professional. We did not feel pressured and the entire process went smoothly and efficiently. The tutorial on the c Everyone was very courteous and professional. We did not feel pressured and the entire process went smoothly and efficiently. The tutorial on the car's functions was very helpful. More
Got 4 years newer car and 75000 less miles from Walt L. Traded in our 2007 RX 350 and bought a Certified Pre-Owned 2011 RX 350. The deal worked good. We didn't see the 2011 RX. It was in Charleston but we d Traded in our 2007 RX 350 and bought a Certified Pre-Owned 2011 RX 350. The deal worked good. We didn't see the 2011 RX. It was in Charleston but we did trust Walt and everything he promised was there when we came and picked up the car. This is the third Lexus we bought from Walt. (We will be back and we will ask for Walt.) We greatly appreciate the help of Delivery Specialist Naphtali Williams. He did a great job. We live now on Hilton Head Island and have a choice but we stayed with Walt. More
Went from buy to lease Originally we planned to purhase the CT200H. After careful consideration and evaluating the numbers, we decided to lease. We are very happy with our Originally we planned to purhase the CT200H. After careful consideration and evaluating the numbers, we decided to lease. We are very happy with our car and the flexibility we now have at the end of the lease. The team at Hendrick was extremely friendly from start to finish. The delivery specialist even helped us hook up our phones to the bluetooth before we drove away. More
Just leased a 2015 RX350!! I have been dealing with Walt Liebert for at least 5 years now!! He makes either purchasing or leasing a car so easy!! He is always professional, an I have been dealing with Walt Liebert for at least 5 years now!! He makes either purchasing or leasing a car so easy!! He is always professional, and really knows his business!! He is mindful of my needs, and follows through on everything involved in a purchase or lease..Its always a pleasure doing business here!! I also have to give kudos to Nap!! Outstanding employee, he is always smiling and also knowledgeabl, he knows what he is doing!! Needless to say I love my new Lexus RX350, rides like a dream!! More
"Best of the best!" We had a terrific experience at this dealership. My husband and I had less than 48-hours to pick out a new vehicle and these guys made it happen! Th We had a terrific experience at this dealership. My husband and I had less than 48-hours to pick out a new vehicle and these guys made it happen! They provided us with top notch customer service, a hassle free environment, and met all of our needs. We greatly appreciate the help of our Sales Consultant Sherif Labib, the Finance Manager Kevin Morrell, and Naphtali Williams. We highly recommend Hendrick Lexus Northlake!!! More
From zero to hero After having an awful experience at another dealership earlier in the day, I stopped at Hendricks Lexus at Northlake. What an amazing difference! Wood After having an awful experience at another dealership earlier in the day, I stopped at Hendricks Lexus at Northlake. What an amazing difference! Woody greeted me and took time to make sure he understood what I wanted. He made my concerns his and worked to solve them. I was treated with the utmost respect. It didn't stop with just him. The entire team was just as helpful. Steve, the GM, the dinner group and the team that cleans and peeps your vehicle. I went from thinking I was buying a newer Infiniti to now a Lexus owner. I'm sold on Hendricks Lexus at Northlake and recommend everyone experience the difference. More
Enjoyable Thanks for the awesome help from everyone involved! It was difficult to let the money go but I do love my car and hope to have it for years to come. Thanks for the awesome help from everyone involved! It was difficult to let the money go but I do love my car and hope to have it for years to come. Lexus of Northlake was very good to me in many ways. I can't remember all the folks that I came in contact with, but everyone was very nice and helpful. More
Above and Beyond Amazing experience today at Hendrick Lexus Northlake. The best of the best manage and work at this Hendrick dealership. Great customer service and the Amazing experience today at Hendrick Lexus Northlake. The best of the best manage and work at this Hendrick dealership. Great customer service and they made us feel part of the family immediately. Everyone was super nice, honest, and personable. Thank you again to everyone we met and that made the process smooth. Many thanks to Steve Strickland, GM, Ed McCreery, Sales Manager, and Jamie Camilo, Pre-Owned Sales Manager. And a huge thank you to Milton Jackson, Sales Consultant, Brett Cook, Sales Consultant, Greg Bancroft, Finance Manager and Naphtali Williams, Lexus Technology Specialist and anyone behind the scenes we didn't get to meet. 5 stars! You can't go wrong with the top service and people you will find at Hendrick Lexus Northlake. More
Going Through The Motions Mediocre dealership. Going through the motions. Lack of attention to detail. Below average communication skills. The one bright spot is the Lexus Deli Mediocre dealership. Going through the motions. Lack of attention to detail. Below average communication skills. The one bright spot is the Lexus Delivery/Technology Specialist. More