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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,814 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,814 Reviews of Hendrick Lexus Northlake

June 03, 2024

Mark Dockx was a delight to work with. He was instrumental in me choosing to purchase from the Lexus Northlake dealership. More

by Denand
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Denand, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Mark. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

June 03, 2024

Chase Ward does a great job. I feel he takes care to keep me informed and very pleasant to work with. More

by Iris ham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Iris, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 03, 2024

pleasant customer service with chase ward , and knowledgeable service dept, dept professional and friendly staff More

by gjeffcoat72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Jeff, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

June 03, 2024

Chase Ward does an amazing job from arrival to picking up. He kept me informed on all aspects of my service appointment. Hendrick Northlake Lexus is a great dealership, and I will continue to use them fo More

by kellie.gastley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, John Sanacore, Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Kellie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 03, 2024

Service was amazing. Chase was great at communicating everything. Very reliable and dependable. The video link from real time service was reassuring and their full sta More

by Wmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

W. Mitchell, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 02, 2024

Hussain and Chase made me feel special and I knew that they would take care of everything More

by Angela
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Angela, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Hussain and Chase. Thank you for being part of our Hendrick Lexus Northlake family!

June 02, 2024

The best service and a wonderful environment. The snacks are great too. My service coordinator, Chase Ward is very professional and provides the best customer experience. More

by mmckinney193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

M. McKinney, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 02, 2024

Hendrick is a great dealer with outstanding staff. I have been a customer for more than 10 years. On this visit Chase Ward guided me through service recommendations without any pressure. Will use him More

by MLarsen998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 08, 2024 -

Hendrick Lexus Northlake responded

M. Larsen, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family for more than 10 years!

June 02, 2024

Hendrick Lexus was a pleasure to do business with. My salesperson, Woody Wooten, was very knowledgeable and responsive in the process . He was transparent in the process made me feel very comfortabl More

by Dawgtrck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Woody Wooten
Jun 08, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Dawgtrck! We are thrilled to hear Woody provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle, even 200 miles away. Congratulations and welcome to our Hendrick Lexus Northlake family!

June 02, 2024

Chase Ward, master certified service advisor at Northlake Lexus does an excellent job of anticipating my service needs. He always makes my car inspection is up to date, reserve a loaner car, and assigns the More

by kellyzeigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Kelly, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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