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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

June 13, 2022

Great experience as always Management was great! Sherif was excellent this is my 3rd Lexus bought from him at your store. He is the only reason I return time and time again. More

by BSMinton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherif Labib, Robbie Strickland, Jacob Cornell
Report | Print
Jun 30, 2022 -

Hendrick Lexus Northlake responded

Mr. Minton, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Sherif and truly appreciate your loyalty. Congratulations on your 3rd Lexus and thank you again for being part of our Hendrick Lexus Northlake family!

June 11, 2022

James was awesome. Professional and handled all questions and needs perfectly. Thanks James !! I’ll be back! More

by philmannino777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Brown, Sean Cook, Edward Jackson, Hussain Amir, Julian Dulin, Mark Dockx, Andrew Duncan, Arely Gutierrez, Nayris Abreu, Khalia Boulware
Report | Print
Jun 28, 2022 -

Hendrick Lexus Northlake responded

Phil, thank you so much for your fantastic 5-Star rating of James and our team at Hendrick Lexus Northlake! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2022

James Rafindi was a pleasure to work with. Lexus Northlake is a great place to purchase/service a car. More

by Pittsburg1939
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Report | Print
Jun 28, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and look forward to sharing your positive feedback with James and our team.

June 06, 2022

My experience with Hendrick's Lexus and my service rep. Chase Ward has been outstanding. Best dealership in the Charlotte area. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Bill, thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your time with Chase and are blown away by your kind words about our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 06, 2022

Shareif was great to work with and got us in and out quickly! We appreciate it :) More

by ryan.a.moore44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Padgett, Sherif Labib
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Ryan, thank you so much for taking the time to share about your recent experience with Sherif and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear Sherif made your visit quick and easy! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

June 05, 2022

Good customer friendly service, I wish you can lower your prices for service and look out for Veterans. More

by Hammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Chase Ward, Ted Funk, Marlene Seibles, Jackson Ennis
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit! At Lexus, we are always looking for ways to improve our guest's experience and will pass along your feedback with our team. Thank you for your service!

June 05, 2022

Chase Ward, Service Rep. answered all my questions, in detail, dealing with a dented oil plan cover that cost a $1,000 to repair. I was satisfied with his explanation and ha More

by Doebler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are so pleased to hear Chase provided you the 5-Star Lexus experience and look forward to sharing your positive feedback with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2022

Chase Ward provided excellent customer service and exceeded any expectations that I had. Mr. Ward kept me informed during every aspect of the service appointment and met every timeline promised. More

by dyraeaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team.

June 04, 2022

It was a pleasure dealing with Chase Ward during my recent service visit at Northlake Lexus. More

by Mark Wandzilak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Mark, thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team!

June 03, 2022

Great and personable service. Vehicle was ready on time and also clean. Eddie was great More

by Crankmed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Jun 10, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Eddie and our team.

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