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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

November 21, 2022

The dealership is first class. My Service Advisor, Mr. Eric Edwards provided great customer service. More

by Yolandampolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Report | Print
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Yolanda, thank you so much for your incredible 5-Star rating of Eric and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit.

November 16, 2022

Eddie Hart, Josh and the Hendrix team provide the best service for my vehicle! They always treat me like family and keep me posted on my repairs. I trust my car will always get the best service possible More

by bettyjfleming1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Eddie Hart
Report | Print
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Betty, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie and Josh provided you the 5-Star Lexus experience and are blown away by your kind words. Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

November 14, 2022

Loved working with Sherif. He was very efficient and enjoyed the experience with him! Thanks so much! Really enjoying my car as well! More

by Becky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Report | Print
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Becky, thank you so much for taking the time to share about your recent experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and could not agree more with your kind words about Sherif. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 12, 2022

Brought my Lexus IS for service. The job was done correctly and in a timely manner. Eddie Hart was very helpful getting my car serviced. More

by rD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Dec 01, 2022 -

Hendrick Lexus Northlake responded

rD, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

November 12, 2022

I bought a Lexus rx, very good service and attentive attitude, I liked everything very much, I recommend it to everyone. More

by Yevgeniy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir
Report | Print
Nov 30, 2022 -

Hendrick Lexus Northlake responded

Yevgeniy, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear James and Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus RX and welcome to our Hendrick Lexus Northlake family!

November 11, 2022

Chase Ward, Hendrick Service Dept. - Northlake, has continued to provide our family with exceptional service. Always pleasant… and, just a fine young man. More

by senate.35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Senate, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and would love to hear how we could elevate your experience during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com.

November 11, 2022

Great customer service, paid my deposit and got my car a week earlier than scheduled. More

by Yaniquebowen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams, Hussain Amir, Nayris Abreu
Report | Print
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Yanique, thank you for taking the time to share about your recent experience with Coach and our team at Hendrick Lexus Northlake! At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your kind words and positive feedback!

November 11, 2022

Courteous, prompt, excellent explanation of service performed. Pleasant to work with and will continue to use this dealership. More

by tscat41
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Sean Cook
Report | Print
Nov 30, 2022 -

Hendrick Lexus Northlake responded

TS, thank you so much for your fantastic 5-Star rating of Eddie, Sean, and our team at Hendrick Lexus Northlake. We truly appreciate your kind words and loyalty and look forward to serving you again during your next visit.

November 11, 2022

i cannot overstate how fantastic this place is to my car. the service, the responsiveness, the accommodations, and the communication. They are market leaders for a reason! More

by yates_robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Dec 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Robert! We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 11, 2022

Northlake has excellent customer service with a great support team. I had a good experience. More

by bvfd1399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock, Eddie Hart
Report | Print
Nov 24, 2022 -

Hendrick Lexus Northlake responded

Bvfd, thank you so much for taking the time to share about your experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about James, Robert, Eddie, and our team. Thank you for being part of our Hendrick Lexus Northlake family!

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