Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,097 Reviews of Hendrick Lexus Northlake

March 30, 2023

Specifically Sherif Labib provided outstanding service, the quality of the used vehicles were outstanding and priced well More

by Dennis W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Dennis, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Sherif. Congratulations on your new CPO vehicle and welcome to our Hendrick Lexus Northlake family!

March 30, 2023

Appreciate Eddie's attention to detail and explanations for any issues found with the car. Also, appreciate the service tech's video and clear descritions of what is seen during the inspection. The overall More

by jmarkhillman52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Mark, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 30, 2023

Transparency, honesty and a customer-centric resolution is what I expect from a dealership and that's what I experience with each visit at Hendrick Lexus of Northlake. Eddie Hart was my most recent service More

by Derrick Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Eddie Hart
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Derrick, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 29, 2023

I’ve always been treated like I was someone special. There is truth to having ‘The Lexus Experience’ especially if Eddie is your service representative. More

by jmrogers51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 02, 2023 -

Hendrick Lexus Northlake responded

J.M. Rogers, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to once again providing you "The Lexus Experience" during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 29, 2023

Had a great experience with this dealer. Everyone was very professional. Eddie Hart was a great advisor. More

by forest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Forest, thank you so much for taking the time to share about your recent service visit with Eddie and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

Mar 31, 2023 -

forest1 responded

While I thought everyone did an outstanding job, I have never given a perfect score. I think there can be improvement in everything we do. Eddie did a great job and if he needs 5 stars,I can give that to him. Thanks.

March 29, 2023

I've dealt with Moses Lexus and Hendricks Lexus. ..comparing apples and oranges!! Hendricks the best by far!! More

by 2thdk
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 26, 2023

I went in because my tire pressure was low. Omar discovered a nail in one of the tires and was able to get me in last minute on a Saturday AND get me a loaner car to get to my next appointment More

by Drdean35
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Debra! While we are sorry to hear about the nail in your tire, we are so happy to hear Omar provided you the 5-Star Lexus experience while assisting you with getting safely back on the road!

March 26, 2023

Coach Williams was an amazing help. We had a limited budget for my son’s car and we found the perfect fit. He communicated with me every step of the way. Never felt pressured. It was as More

by Beadsforwendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Wendy! We are thrilled to hear Coach and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle for your son. Congratulations to you both and welcome to our Hendrick Lexus Northlake family!

March 24, 2023

I had a great experience working with service advisor Omar Licout during my visit at Northlake Lexus. More

by hissim36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Omar Licout
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake, Hissim! We look forward to sharing your positive feedback with Omar, Lucian, and our team.

March 24, 2023

Simply the best. Excellent service felt among brothers. Sales rep superb. Love you guys. Keep it up More

by bennaku
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Bennaku, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and couldn't agree more with your kind words about Nap. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

...
113
...