
Hendrick Lexus Northlake
Charlotte, NC
Filter Reviews by Keyword
By Type
2,097 Reviews of Hendrick Lexus Northlake
Appreciate Eddie's attention to detail and explanations for any issues found with the car. Also, appreciate the service tech's video and clear descritions of what is seen during the inspection. The overall for any issues found with the car. Also, appreciate the service tech's video and clear descritions of what is seen during the inspection. The overall transparency of the service department is one of the reasons we enjoy working with the Service Department. More
Transparency, honesty and a customer-centric resolution is what I expect from a dealership and that's what I experience with each visit at Hendrick Lexus of Northlake. Eddie Hart was my most recent service is what I expect from a dealership and that's what I experience with each visit at Hendrick Lexus of Northlake. Eddie Hart was my most recent service advisor and his communication lived up to this dealership's standards. More
I’ve always been treated like I was someone special. There is truth to having ‘The Lexus Experience’ especially if Eddie is your service representative. There is truth to having ‘The Lexus Experience’ especially if Eddie is your service representative. More
I went in because my tire pressure was low. Omar discovered a nail in one of the tires and was able to get me in last minute on a Saturday AND get me a loaner car to get to my next appointment Omar discovered a nail in one of the tires and was able to get me in last minute on a Saturday AND get me a loaner car to get to my next appointment while they worked on my car. Great service. Fast and efficient. Omar was very nice to work with and very professional. More
Coach Williams was an amazing help. We had a limited budget for my son’s car and we found the perfect fit. He communicated with me every step of the way. Never felt pressured. It was as We had a limited budget for my son’s car and we found the perfect fit. He communicated with me every step of the way. Never felt pressured. It was as easy of an process as possible. Thank you. More