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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,022 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,022 Reviews of Hendrick Lexus Northlake

February 15, 2023

The service department is very organized. I have been a customer since 2013 and always found them to be good More

by james.sisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brock ward, Brock Ward
Mar 01, 2023 -

Hendrick Lexus Northlake responded

James, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and loyalty since 2013. We look forward to sharing your positive feedback with Brock and our team.

Mar 01, 2023 -

james.sisk responded

Keep it going

February 15, 2023

This place has great customer service. I have been coming to this Lexus dealership for 5 years. My rep Brock Ward always helps me to prioritize the recommendations needed for my car and ed More

by Love1984
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

February 15, 2023

They have a nice seating while waiting. They cleaned the car before returning it to me. More

by Jeff Fink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Jeff, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

February 15, 2023

We had good experience with the friendly folks providing all the things we needed. Clean beautiful atmosphere and everyone so willing to help. More

by Kaydenton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Mark Dockx
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Kay! We are thrilled to hear Mark and Jeff provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

February 13, 2023

Great service here I will be back for future service this has been a great experience More

by Katrina sharpe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Katrina, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

February 11, 2023

We are completely satisfied with the vehicle we just purchased. Mark was great to work with and from the moment we contacted him, he located the vehicle we were looking for. He was always pleasant and More

by vickie.penley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Vickie, thank you so much for taking the time to share about your experience with Mark and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your loyalty! Congratulations on your fourth Lexus and thank you for being part of our Hendrick Lexus Northlake family!

February 08, 2023

Experience was great at Northlake. Robert was very helpful. Love my gem of a car. More

by janicebphifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Jacob Cornell
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Janice! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding a "gem of a car." Congratulations and welcome to our Hendrick Lexus Northlake family!

Mar 03, 2023 -

janicebphifer responded

Best fun car ever!!!

February 08, 2023

Best service always and great personality! Keep up the great work Eric Edwards! Go Commanders!! More

by corieshack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Corie, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team.

February 07, 2023

The process was easy and comfortable. Nap, Jacob, and Sean were excellent to work with. Nap went above and beyond when he helped me with my rental. Love my new Lexus! Thank More

by eec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nap Williams , Sean Cook, Jacob Cornell
Mar 02, 2023 -

Hendrick Lexus Northlake responded

EEC, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Nap, Jacob, and Sean. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

February 06, 2023

My car was recently totaled and I was devastated. From the moment I walked in to Lexus Mark was extremely understanding and helpful. He reassured me he was there to help and that he would do his best More

by Danielle Odessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Mark Dockx, Nayris Abreu
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Danielle, thank you for taking the time to share about your experience with our team at Hendrick Lexus Northlake. While we are sorry to hear about your previous vehicle, we are happy to hear you are safe and Mark was able to provide you the 5-Star Lexus experience while exploring options to get you back into your dream car. Thank you for being part of our Hendrick Lexus Northlake family!

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