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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,025 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,025 Reviews of Hendrick Lexus Northlake

May 02, 2023

The service that I received from Chase Ward was top notch and I will most definitely be back More

by Jerome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Lucian Dobre, Chase Ward, Ted Funk, Brock Ward
Report | Print
May 31, 2023 -

Hendrick Lexus Northlake responded

Jerome, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 02, 2023

Chase provides excellent customer, service every time. The use of videos by the service department is very helpful. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
May 31, 2023 -

Hendrick Lexus Northlake responded

Rebecca, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 01, 2023

Chase Ward is my service advisor and he really takes care of you. The service is second to none. More

by New Lexus owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
May 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with Chase and our team.

April 30, 2023

I had a great experience at Hendrick Lexus. Hussain was my salesman and he made it a pleasant process. I’ll be back in the future. More

by New Lexus owner
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Rostam Rafie, Hussain Amir, Chase Ward
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Hussain and our team provided you the Lexus experience while looking for a new vehicle and look forward to serving you again during your next visit!

April 28, 2023

Could not be more pleased! Super patient staff and very pleasant to work with. Had a great experience and am very happy with my new ride! More

by iris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Mark Dockx
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Iris, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark and Jeff provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new ride and welcome to our Hendrick Lexus Northlake family!

April 28, 2023

We travel 3. 5 hrs to have our RX350 serviced at Hendrick Northlake every time! Would not trust it to any other service. Eddie Hart is our go to Service Advisor. H More

by neal.roxie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Roxie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We are blown away by your kind words about Eddie and truly appreciate you making the 3.5 hour trip to service with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 28, 2023

Great customer service as Always. I will be back for my next service appointment at 60,000 miles. More

by Thomas Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Thomas, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next 60k mile visit. Thank you for being part of our Hendrick Lexus Northlake family!

April 28, 2023

Eddie Hart is consistently professional, courteous and knowledgeable. Good person, good service from both Eddie and Lexus. More

by rmannable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Rmannable, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

April 28, 2023

My service representative is Eddie Hart. Eddie truly cares about his customers. I would give him more stars if it was possible. More

by lauriesuitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Laurie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

April 28, 2023

Eddie Hart and the team at Hendrick Lexus are amazing. Great customer care and knowledgeable. I highly recommend this dealership. More

by Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
May 01, 2023 -

Hendrick Lexus Northlake responded

Natasha, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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