Hendrick Chrysler Dodge Jeep RAM Wilmington

Terrible customer service Purchased my dodge dart from neuwrith in 2013 and have had the misfortune of either getting all of my service needs through them or risk voiding my wa Purchased my dodge dart from neuwrith in 2013 and have had the misfortune of either getting all of my service needs through them or risk voiding my warranties. The only positive customer service I've had was with my salesman, Adam Wells. After that it's been nothing but poor attitudes and misinformation. Most recently, I had a service appointment scheduled for 9am and when I arrived at 845 I was told told my car wouldn't be able to be looked at for at least 2 hours. What's the point of scheduling appointments when walk-ins get priority over you. When I went to the front desk to ask about the wait I was told in a very defensive manner that I needed to see someone else because all he was handing was oil changes and didn't know anything else. How was I supposed to know that??? Long story short, don't deal with this dealership unless it's your very last option. More

The one and only dealership in NC for me I have been a customer of Neuwirth Motors for over 10 years and there is a very good reason why. It started with Jeff and Allen Thomas with their hon I have been a customer of Neuwirth Motors for over 10 years and there is a very good reason why. It started with Jeff and Allen Thomas with their honesty and sincerity helping me with a problem I had. Under no circumstances were they obligated and they certainly was not making any money. What they did was help a person because that is the type of people they are. They won my trust and not one day have I ever regretted not staying with them. They actually treat me as if I was a part of their family. Then I met Dania Flaverney 2 years ago when I decided to buy a truck, Well I thought Jeff and Allen were pretty awesome, Dania is right there with them. He loves people and loves to help them, and that is exactly what he did for me again today 6-30-16 when I traded in my truck for a new 2016 Ram. Honest and sincere, with a beautiful heart I could never see myself going or dealing with anyone else. These guys go out of their way for you and I can not say enough times it is sincere. So thank you Jeff and Allen Thomas, Christian Gibb for helping with my finance, and Dania Flaverney, the best salesman I know. Sincerely, Tina M. Navale More

Overall Experience and Customer Service is Great! The salesmen were very diligent on making sure everyone..on the lot, in the lounge, or in the lobby..if you were there, they were going to make sure y The salesmen were very diligent on making sure everyone..on the lot, in the lounge, or in the lobby..if you were there, they were going to make sure you were being helped. They seem to have great team work and communication most times. Where they dropped the ball a little was with struggle of juggling many tasks during busy day with many customers. Just saw room for growth in the area of learning how to work smarter and prioritize tasks so that customer feels they are being treated as professionally and respectfully as possible. I gave them a break because it was a Friday and Saturday that I did business with them and the weather was nice so many customers was to be expected. What I did not appreciate was such long wait that seemed to be more from staff being overwhelmed by amount of tasks rather than normal processes. As a new customer, I didn't know of who may be new and just learning the ropes which can also make business not run as smoothly. Overall, I would say they have great customer service. The guys explained thoroughly any questions asked. The salesmen were not pushy and presented themselves as honest and genuine. The salesman, Dania, that helped me with my purchase has great smile and great customer service. He went above and beyond to help me find car of my liking. He also took me to their off site location to look at other vehicles in the process. I highly recommend Neuwirth Motors and I would do business with them again. There are at least two others that I'd like to acknowledge but can't remember their names. One, I believe, is AJ..younger white male in business dept. The other is coworker of Dania who came to offer his assistance while Dania was finishing up with another customer. More

New Dodge Dart Rallye....AWESOME!!!! My friends if you want GREAT Service and WONDERFUL Help, ask for ADAM WELLS. This man goes all out to help in any way possible. Since the car I wanted My friends if you want GREAT Service and WONDERFUL Help, ask for ADAM WELLS. This man goes all out to help in any way possible. Since the car I wanted was not on their lot(s), Adam ordered it from the factory at the same price it would have been on their lot. It came in and was all I expected and more. Adam made everything so easy and smooth. This young man knows his business. It was such a pleasure to work with him. Everyone...get to Neuwirth Motors and ask for ADAM WELLS. You won't be disappointed. More

A Girland her Jeep What a wonderful way to start your day! Go to Neuwirth Motors Inc Chrysler Jeep and ask for Mark Baggett. From our Jeep Grand Cherokee, which I lov What a wonderful way to start your day! Go to Neuwirth Motors Inc Chrysler Jeep and ask for Mark Baggett. From our Jeep Grand Cherokee, which I loved!!!!, to our New Rubicon... Mark made sure all questions were answered and that I knew everything I should about my new Jeep. When I left Neuwirth, I knew that I had a knowledgeable man assisting me and he would be there to answer any questions I may have in the future. I have made a couple of calls to Mark asking about tire rotation and oil change dates, I always got immediate attention and my jeep was serviced promptly. Thanks Neuwirth and Mark for a great experience! Cindi Castles, Wilmington More

Great Service If you need great service on your car, go to Neuwirth Motors Service Department and ask for Justin Davis. He does great work on what your car needs n If you need great service on your car, go to Neuwirth Motors Service Department and ask for Justin Davis. He does great work on what your car needs now, and he will let you know what your car is going to need next. He's a great fella to have looking out for you!! More

Purchased 2016 Jeep Patriot I was not expecting Neuwirth Motors to be able to help me purchase a car. My credit was not the greatest but not only did they do just that but they I was not expecting Neuwirth Motors to be able to help me purchase a car. My credit was not the greatest but not only did they do just that but they put me in a brand new 2016 Jeep Patriot. I have never owned a new car. I see several of their employees daily at the gas station where I am an assistant manager. I walked onto their lot and saw a very familiar face. Devon Esteves greeted me with the same smile I see when he comes into my store. I was very pleased with all he did to make me and my daughter feel welcome and get me approved for the loan. Everyone that I talk to that day was very helpful. Thank you all so much for helping me. More

Not the best customer service I won't elaborate, just dissatisfied with the overall customer experience. Salesman was good but the end result was not totally the most positive exp I won't elaborate, just dissatisfied with the overall customer experience. Salesman was good but the end result was not totally the most positive experience. More

Car purchase from Adam Wells! Adam is very helpful and knowledgeable. I felt great buying my first car in 8 years from him! He made the whole experience great! Go see Adam! Adam is very helpful and knowledgeable. I felt great buying my first car in 8 years from him! He made the whole experience great! Go see Adam! More

While I was looking for a Jeep Adam Wells waited on me as I knew nothing about what kind of Jeep I wanted he took the time and was very knowledgeable. I am very happy to have met hi Adam Wells waited on me as I knew nothing about what kind of Jeep I wanted he took the time and was very knowledgeable. I am very happy to have met him and will be back to make my purchase. If you are looking for a good Dealership then look no more and while you are there ask for Adam Wells you won't be sorry you did. Jayne Toldon More