Hendrick Chrysler Dodge Jeep RAM Wilmington

Extremely poor service and do not care about customers Called last week and made appointment for today to replace broken seat belt detractor. They put me on hold and to confirm they had the part. Took jeep Called last week and made appointment for today to replace broken seat belt detractor. They put me on hold and to confirm they had the part. Took jeep in per their "earliest possible" schedule and left it. They texted back 4 hours later and said they have to order the part - they don;t have it. No apologies, no nothing. Customer service is no concern of theirs. More

Worst customer experience and liars here What a terrible dealership in general. Especially customer service from every employee. From day 1, couldn’t get anyone to return my calls and voicema What a terrible dealership in general. Especially customer service from every employee. From day 1, couldn’t get anyone to return my calls and voicemails and if I did, they would say they would call me back. I’ve had multiple transactions from this dealership before and I thought I would get treated better on this 3rd transaction. So this time I was selling a car to the dealership. I was made an offer. I declined at the time. Called into the dealership and spoke to the used car manager about the offer. Was told I could come in and they would honor the original offer. Brought the car in. Had 70 more miles on it than when I was in 9 days before. The used car manager couldn’t offer me the same. I even had it detailed for them. They went back on their word. They will tell you anything they want you to hear on the phone to get you in the door. I have family that is looking to buy a new Wrangler and I will make sure they do not come here. You’ve lost a great customer due to your lies and lack of customer service from multiple people at your dealership and future new car purchases. ALSO, I was owed back money from them purchasing my vehicle and was promised they would call me by Wednesday of that next week to have me come pick up the check. I called Saturday morning and it took the 6th call for someone to actually say I can come by to get it. Everyone else said they would call me right back and then when I called back after hours of waiting they made up another excuse. What a shame this dealership is. More

Service With A Smile....No Seriously!!!! 5 Star Service & Staff! Vince in the service department has and continues to go out of his way for us every time we have our car serviced. It's peopl 5 Star Service & Staff! Vince in the service department has and continues to go out of his way for us every time we have our car serviced. It's people like him that make the dealership. He understands customer service, and goes out of his way to make every appointment outstanding. Great communication, follow through, and service. He goes the extra mile when most wouldn't. You guys have a rock star with him!! More

Highly recommend Had a great experience buying a car today. Chip Perry was the sales consultant and was awesome from start to finish. I recommend shopping at Neuwir Had a great experience buying a car today. Chip Perry was the sales consultant and was awesome from start to finish. I recommend shopping at Neuwirth ad asking for Chip. More

Service Department Unfortunately, I have had several concerning issues with my new vehicle, and needless to say I have been very disappointed, and now a recall on a bran Unfortunately, I have had several concerning issues with my new vehicle, and needless to say I have been very disappointed, and now a recall on a brand new $42,000 vehicle, BUT, very fortunately for me, my assigned service representative is Mr. Drew Claytor. Drew has been outstanding with helping me with the initial problems and now the recall "park" problem. Drew is very up-to-date and very knowledgeable with current vehicle issues, and in his mild mannered approach, gets things done when promised, follows-up with the customer shortly after repair is handled, and just an excellent asset to the Neuwirth Service team. Drew has the abilities to diagnose problems and gets the cure handled the first time around. Drew is a gentleman, and I hope that Drew continues to be MY Service Supervisor and Service contact. More

Great inventory and even better customer service I stopped by neuwirth to check out there Jeep lineup yesterday, it’s very rare you run into a dealership that commits to genuine hospitality and doesn I stopped by neuwirth to check out there Jeep lineup yesterday, it’s very rare you run into a dealership that commits to genuine hospitality and doesn’t feel like you’re entering a pit full of vultures. I had a young man help me look at a few rubicon’s and I honestly can’t express enough how much of a pleasure it was to consol with him about a vehicle. I didn’t make a purchase that day but I will be back; great conversation sells cars! Thanks again Devon More

A great service department. Ask for Drew Claytor Drew Claytor was exceptionally good at diagnosing a long standing issue, and got it fixed in a few hours for us. A great place to get the car serviced Drew Claytor was exceptionally good at diagnosing a long standing issue, and got it fixed in a few hours for us. A great place to get the car serviced, I would recommend to anyone. More

Saturday service save Aaron Marchese was invaluable in repairing our vehicle. I have a Honda Odyssey and was visiting relatives in Wilmington. Our car developed an unusua Aaron Marchese was invaluable in repairing our vehicle. I have a Honda Odyssey and was visiting relatives in Wilmington. Our car developed an unusual noise and we thought it was a serious issue. Looking for a repair place on a Saturday was next to impossible. I pulled in to Neuwirth and not only were they able to assist, but Aaron had previous experience with Hondas...what a blessing. He was able to order parts and got our car back on the road by end of day good as new. Many thanks and will definitely recommend him and Neuwirth to our Wilmington friends and family! More

Aaron Marchese!!!!! Aaron Marchese is an Awesome serviceman!!! He helped my situation 110% every step of the way! My car unexpectedly messed up and he made sure it was ru Aaron Marchese is an Awesome serviceman!!! He helped my situation 110% every step of the way! My car unexpectedly messed up and he made sure it was running good at a very convenient price! I would recommend anyone that owns a Chrysler dodge jeep or ram to go to this dealership and explain your situation cause this guy is pretty awesome!!!! THANKS AARON!!!! More

Getting our new truck The team at Neuwirth were easy to work with and did everything to get us into the new 3500 ram truck that we will be needing. The team at Neuwirth were easy to work with and did everything to get us into the new 3500 ram truck that we will be needing. More