Hendrick Chrysler Dodge Jeep RAM Wilmington

Ended up buying 2 vehicles with Neuwirth! After dealing with a few 'other guys' and having bad experiences, I was very happy with the customer service and sales team at Neuwirth Cars on Market After dealing with a few 'other guys' and having bad experiences, I was very happy with the customer service and sales team at Neuwirth Cars on Market. We were able to negotiate prices based on the regional market. We ended up buying 2 vehicles here on separate occasions. My wife had pre-approval, and they were easy to work with in that regard. I had pre-approval, and they were able to offer me better loan terms. These guys were very patient with our very specific desires (even brought us out a tape measure to see interior space on many vehicles!) Both vehicles were extremely clean inside and out, basically looking brand new. Excellent detailing crew. Just wanted to say thanks to Chip, Tim, and Rob, it was a good ending to a time consuming search TB and JW More

Worst customer service with Emily D. After requesting information for the last few days on a Ford Escape with no result I finally spoke with Emily D. The first 10 minutes after being on t After requesting information for the last few days on a Ford Escape with no result I finally spoke with Emily D. The first 10 minutes after being on the phone I felt like I was just another car deal. So I called back to request to know why the manager I just spoke with couldn't deal with pricing? He said I'll have a manager call you back shortly which turned out to be Emily D again. She requested to know why I just called and I said to request to know why I managers can not give pricing .. after going back and forth with a nasty attitude (which she gladly admitted to have) and kept asking what can she help me with after I kept telling her what I needed, I finally said at this point I don't feel like this is going to go well you have a nasty attitude which you said you probably won't lose so who's your boss? At this point I just want the car and to leave this in the past, she laughed and said luckily I won't be dealing with you. I was so calm and relaxed during this phone call even though I honestly wanted to lose it. I've been in the car business for over 10 years and have never experienced a sales manager nor a sales person talking to a customer like this. We are a 2 hr drive so all I wanted to know was a few questions regarding the title, miles, condition, and to know an out the door price. Period. More

Our safety was priority #! I met Chad Reeves at the service desk and he listened to my concerns about our Jeep Compass. He then followed up with questions that helped steer the I met Chad Reeves at the service desk and he listened to my concerns about our Jeep Compass. He then followed up with questions that helped steer the tech in right direction to start the diagnosis. The repair quotation was negotiated by telecom and parts and service did an excellent job. My wife and I are quite pleased with Neuwirth Motors and Mr. Reeves who took the time to make it "a safe day" in our Jeep Compass. regards, John Amato More

Excellent service, friendly staff We looked at a couple of Jeep Cherokees. Our salesperson was very knowledgeable and personable. He spent a lot of time with us as we drove the vehic We looked at a couple of Jeep Cherokees. Our salesperson was very knowledgeable and personable. He spent a lot of time with us as we drove the vehicles and considered whether or not to purchase a jeep. We ultimately decided to purchase a different make and model that became available from another dealer. I would definitely consider buying a vehicle from Neuwirth. Great environment and helpful staff. More

Wrangler oil leak service My jeep wrangler developed a serious oil leak while driving . Vehicle had to be towed to dealer. Repair appointment was scheduled for 5 days out . T My jeep wrangler developed a serious oil leak while driving . Vehicle had to be towed to dealer. Repair appointment was scheduled for 5 days out . The morning after my jeep was towed I was contacted by the service adviser ( Aaron Marchese ) .my jeep had been diagnosed 4 days early and Neuwirth was ready to perform the repairs . Aaron kept us informed at every step of the repairs. Our wrangler was ready 4 days earlier than the original appointment .Great job. Good people to work with . YES I RECOMMEND NEUWIRTH !!!!!!!!! More

Worst service center As long as you pay them than they are happy. They don’t care about anything but taking your money. They look for every loophole to charge you more an As long as you pay them than they are happy. They don’t care about anything but taking your money. They look for every loophole to charge you more and more. Terrible. Salesman was great and helped from beginning to the end. Do t use the service department. They will over charge you. Even when i tried to contact them to discuss my issues I got nowhere. More

Buyer beware Typical car salesman that promise you the world and give you a piece of crap.... Bought a used car from them. Was told they would fix the issues liste Typical car salesman that promise you the world and give you a piece of crap.... Bought a used car from them. Was told they would fix the issues listed on the what we owe you form. Was delivered the car not fixed, but represented as being fixed. Wasted over 6 hours of my time during this process. Sales manager sold me on “we’re a local dealership that will look out for you and your interests” what a joke!!! Buyer beware.... More

(5)+ + + STARS First off I will never ever take my Jeep anywhere else. Everyone in the service department is top notch especially Aaron!!! Even though it took a few First off I will never ever take my Jeep anywhere else. Everyone in the service department is top notch especially Aaron!!! Even though it took a few weeks to jet my JKU back (not because of service Jeep proper) Aaron called me every few days go give an update. I received a loaner vehicle and forgot a very important item in the car to me and it was turned in and they called for me to pick it up. I refuse to go anywhere else!!!!! (5) Stars all around!!! V/r NF More

Take the stress out of buying a car I hadn't purchased a vehicle in over ten years, so needless to say I was a little anxious about the process. My salesman, Allen Ronk, made it such a p I hadn't purchased a vehicle in over ten years, so needless to say I was a little anxious about the process. My salesman, Allen Ronk, made it such a pleasurable experience. Originally I was looking into a used Grand Cherokee, but then I learned that another vehicle (that also fit my wish list) had just came in. After a late afternoon test drive I arranged to come back in the next morning to buy it. When I arrived the vehicle was ready and I felt like everyone there was on their game and didn't waste any time getting me taken care of. Allen, especially was very patient with my questions. Next thing you know I'm on the road my (new-to-me) car! More

Will never go anywhere else! Had a great experience with this dealer from start to finish. Worked with Allen Ronk who was so incredibly patient with my wife and I during our searc Had a great experience with this dealer from start to finish. Worked with Allen Ronk who was so incredibly patient with my wife and I during our search for the perfect 2018 Wrangler. We knew nothing about Jeeps when we walked in there and Allen explained everything from how to take the top off, the difference between JL/JK, the changes between 2017 and 2018, etc. He was very knowledgeable and was committed to finding us the exact Jeep we wanted. I can't stress enough how much Allen over-communicated with us, keeping us updated daily on his search, what he had found that was a close match, letting us know when he found the perfect match, and working back and forth with the price for us. It was a pleasure to have him help us and we will be back to see him in 2 years when my wife's lease is up. Thanks for everything! More