Hendrick Chrysler Dodge Jeep RAM Wilmington

Our safety was priority #! I met Chad Reeves at the service desk and he listened to my concerns about our Jeep Compass. He then followed up with questions that helped steer the I met Chad Reeves at the service desk and he listened to my concerns about our Jeep Compass. He then followed up with questions that helped steer the tech in right direction to start the diagnosis. The repair quotation was negotiated by telecom and parts and service did an excellent job. My wife and I are quite pleased with Neuwirth Motors and Mr. Reeves who took the time to make it "a safe day" in our Jeep Compass. regards, John Amato More

Excellent service, friendly staff We looked at a couple of Jeep Cherokees. Our salesperson was very knowledgeable and personable. He spent a lot of time with us as we drove the vehic We looked at a couple of Jeep Cherokees. Our salesperson was very knowledgeable and personable. He spent a lot of time with us as we drove the vehicles and considered whether or not to purchase a jeep. We ultimately decided to purchase a different make and model that became available from another dealer. I would definitely consider buying a vehicle from Neuwirth. Great environment and helpful staff. More

Wrangler oil leak service My jeep wrangler developed a serious oil leak while driving . Vehicle had to be towed to dealer. Repair appointment was scheduled for 5 days out . T My jeep wrangler developed a serious oil leak while driving . Vehicle had to be towed to dealer. Repair appointment was scheduled for 5 days out . The morning after my jeep was towed I was contacted by the service adviser ( Aaron Marchese ) .my jeep had been diagnosed 4 days early and Neuwirth was ready to perform the repairs . Aaron kept us informed at every step of the repairs. Our wrangler was ready 4 days earlier than the original appointment .Great job. Good people to work with . YES I RECOMMEND NEUWIRTH !!!!!!!!! More

Worst service center As long as you pay them than they are happy. They don’t care about anything but taking your money. They look for every loophole to charge you more an As long as you pay them than they are happy. They don’t care about anything but taking your money. They look for every loophole to charge you more and more. Terrible. Salesman was great and helped from beginning to the end. Do t use the service department. They will over charge you. Even when i tried to contact them to discuss my issues I got nowhere. More

Buyer beware Typical car salesman that promise you the world and give you a piece of crap.... Bought a used car from them. Was told they would fix the issues liste Typical car salesman that promise you the world and give you a piece of crap.... Bought a used car from them. Was told they would fix the issues listed on the what we owe you form. Was delivered the car not fixed, but represented as being fixed. Wasted over 6 hours of my time during this process. Sales manager sold me on “we’re a local dealership that will look out for you and your interests” what a joke!!! Buyer beware.... More

(5)+ + + STARS First off I will never ever take my Jeep anywhere else. Everyone in the service department is top notch especially Aaron!!! Even though it took a few First off I will never ever take my Jeep anywhere else. Everyone in the service department is top notch especially Aaron!!! Even though it took a few weeks to jet my JKU back (not because of service Jeep proper) Aaron called me every few days go give an update. I received a loaner vehicle and forgot a very important item in the car to me and it was turned in and they called for me to pick it up. I refuse to go anywhere else!!!!! (5) Stars all around!!! V/r NF More

Take the stress out of buying a car I hadn't purchased a vehicle in over ten years, so needless to say I was a little anxious about the process. My salesman, Allen Ronk, made it such a p I hadn't purchased a vehicle in over ten years, so needless to say I was a little anxious about the process. My salesman, Allen Ronk, made it such a pleasurable experience. Originally I was looking into a used Grand Cherokee, but then I learned that another vehicle (that also fit my wish list) had just came in. After a late afternoon test drive I arranged to come back in the next morning to buy it. When I arrived the vehicle was ready and I felt like everyone there was on their game and didn't waste any time getting me taken care of. Allen, especially was very patient with my questions. Next thing you know I'm on the road my (new-to-me) car! More

Will never go anywhere else! Had a great experience with this dealer from start to finish. Worked with Allen Ronk who was so incredibly patient with my wife and I during our searc Had a great experience with this dealer from start to finish. Worked with Allen Ronk who was so incredibly patient with my wife and I during our search for the perfect 2018 Wrangler. We knew nothing about Jeeps when we walked in there and Allen explained everything from how to take the top off, the difference between JL/JK, the changes between 2017 and 2018, etc. He was very knowledgeable and was committed to finding us the exact Jeep we wanted. I can't stress enough how much Allen over-communicated with us, keeping us updated daily on his search, what he had found that was a close match, letting us know when he found the perfect match, and working back and forth with the price for us. It was a pleasure to have him help us and we will be back to see him in 2 years when my wife's lease is up. Thanks for everything! More

Extremely poor service and do not care about customers Called last week and made appointment for today to replace broken seat belt detractor. They put me on hold and to confirm they had the part. Took jeep Called last week and made appointment for today to replace broken seat belt detractor. They put me on hold and to confirm they had the part. Took jeep in per their "earliest possible" schedule and left it. They texted back 4 hours later and said they have to order the part - they don;t have it. No apologies, no nothing. Customer service is no concern of theirs. More

Worst customer experience and liars here What a terrible dealership in general. Especially customer service from every employee. From day 1, couldn’t get anyone to return my calls and voicema What a terrible dealership in general. Especially customer service from every employee. From day 1, couldn’t get anyone to return my calls and voicemails and if I did, they would say they would call me back. I’ve had multiple transactions from this dealership before and I thought I would get treated better on this 3rd transaction. So this time I was selling a car to the dealership. I was made an offer. I declined at the time. Called into the dealership and spoke to the used car manager about the offer. Was told I could come in and they would honor the original offer. Brought the car in. Had 70 more miles on it than when I was in 9 days before. The used car manager couldn’t offer me the same. I even had it detailed for them. They went back on their word. They will tell you anything they want you to hear on the phone to get you in the door. I have family that is looking to buy a new Wrangler and I will make sure they do not come here. You’ve lost a great customer due to your lies and lack of customer service from multiple people at your dealership and future new car purchases. ALSO, I was owed back money from them purchasing my vehicle and was promised they would call me by Wednesday of that next week to have me come pick up the check. I called Saturday morning and it took the 6th call for someone to actually say I can come by to get it. Everyone else said they would call me right back and then when I called back after hours of waiting they made up another excuse. What a shame this dealership is. More