Hendrick Chrysler Dodge Jeep RAM Wilmington

So after buying two vehicles for over $70000I had free So after buying two vehicles for over $70000 I had free oil changes and now they tell me it was up 3 weeks ago and wanted me to pay A bunch of croo So after buying two vehicles for over $70000 I had free oil changes and now they tell me it was up 3 weeks ago and wanted me to pay A bunch of crooks stay away. Too many better dealerships out there More

Tendency to GHOST trumps their poor service I went to Neuwirth to get a fuel pump replaced. They successfully replaced the fuel pump, however, in doing so, they didnt re-attach a fuel return lin I went to Neuwirth to get a fuel pump replaced. They successfully replaced the fuel pump, however, in doing so, they didnt re-attach a fuel return line. This made it so gas spilled everywhere when I filled the tank up. I went back to get that fixed and when told it was fixed, I went to fill up and gas spilled everywhere again. Being in the military, I had to move across the country, so I couldn't wait until they figured this out. The service department offered to pay for services at another Ram dealership. Easy day, I figured. I had it fixed at another dealer and guess what? Neuwirth stops answering phone calls. Still waiting on a return phone call. It's a shame because when you stand in front of them, they have no problem keeping you updated, but when it comes to keeping their word, they ghost you right away. More

Great buying experience I knew exactly what I wanted and Dean Sasser found it, helped me buy it, got it delivered in just a few days and I was out the door in hours. Even po I knew exactly what I wanted and Dean Sasser found it, helped me buy it, got it delivered in just a few days and I was out the door in hours. Even post sale he helped me get the truck bed sprayed, etc Dean is the best!! More

Good info Paige Midgett was very helpful answered my questions about the cars and I would call again when I ready to buy a used car again Paige Midgett was very helpful answered my questions about the cars and I would call again when I ready to buy a used car again More

Horrendous Service It’s almost funny how little they care about taking care of their customers. Can’t get in contact with management. Just do the job 100% Andy would sav It’s almost funny how little they care about taking care of their customers. Can’t get in contact with management. Just do the job 100% Andy would save everyone time and money. Clearly need some team bonding exercises. More

Dream Jeep and Woody is to Blame! Why...because he didn’t just give up on getting me a deal. He kept in touch with me for almost a year and finally we got a great deal!!! He didn’t sto Why...because he didn’t just give up on getting me a deal. He kept in touch with me for almost a year and finally we got a great deal!!! He didn’t stop tryin! Who else does that? I never even heard back from half the salesmen there before...but Woody is your man! More

WARNING!!! I bought a 2006 crossfire convertible from them and a extended warranty 4 months ago,now my back window is falling out and they will not do a thing to I bought a 2006 crossfire convertible from them and a extended warranty 4 months ago,now my back window is falling out and they will not do a thing to help me. It will cost around $2300 ,i well not go back there and I'm warning other people don't go to neuwirth. God country family & u come first?? LOL More

Rep for area needs to be replaced service department I bought a car from another dealership and had to bring it here for some paint defects. They are usually good here but the rep for this area is slack I bought a car from another dealership and had to bring it here for some paint defects. They are usually good here but the rep for this area is slack and acts like he is a God. I was told I dident understand the process, well I'm here to say I do. Regardless of process they did a digital imaging that should take three days on each instance for me it took over two weeks each time. I had a case open with Chrysler Corp and it took them calling this guy and harassing him to finally go and look at my car. Then the best for last they had me drop my car to get the paint fixed and then days later (meanwhile I think my car is getting fixed) they call and tell me the rep is here and has declined your recent issues with the car. I bought this car with 30 miles on it and called immediately everytime I found something wrong. Something shady about this palce! More

Customer service, that isn’t. What can you add to provide the sense of disgust experienced with this service department. Is it a Dodge Ram thing or a southern thing? The answer elu What can you add to provide the sense of disgust experienced with this service department. Is it a Dodge Ram thing or a southern thing? The answer eludes me. I’ve been experiencing some problems with my 2006 Dodge Ram 4x4 Diesel Megacab, it’s always gone to the dealer for repairs, the Dodge dealer in Jacksonville,NC was not able to change the oil, when provided with the filter and oil on the first go around, I’m told it was an oversight. It went in for the oil change and to check the Diesel engine brake, excuses galore, with the owner asking for a second chance to do it right. Which brings me to Neuwirth Dodge, the previous experience showed a problem with the engine computer, well the problem is growing, the engine brake still isn’t working, but additional problems are popping up like the cabin blower not functional at times and a newly replaced A/C system not turning on. So a call to Neuwirth Dodge located in Wilmington,NC a good hours drive from my home was made with the purpose of checking the engine computer, upon arrival I checked in with my advisor who proceeded to tell me there was no way I would be seen today, that there were a number of vehicles ahead of me, well wait I did make an appointment and it would be nice to know they couldn’t see me. The advisor told me well they know in the back, but the call center doesn’t, I would need to leave my vehicle for a few days, I explained I live an hour away with no way to get home, being I didn’t bring my other car. He was adamant he couldn’t get to the truck. Out the door I go, not happy with the wasted trip. My wife who was with me had me wait while she called the call center, they said they would speak to the supervisor. Who made the decision to have the tech look at the vehicle computer. He wasn’t apologetic for the mixup, just matter of fact. If this is the type of experience to be expected on a known $3000 repair how well will this department serve that, error lite, on, in your dash? More

Ended up buying 2 vehicles with Neuwirth! After dealing with a few 'other guys' and having bad experiences, I was very happy with the customer service and sales team at Neuwirth Cars on Market After dealing with a few 'other guys' and having bad experiences, I was very happy with the customer service and sales team at Neuwirth Cars on Market. We were able to negotiate prices based on the regional market. We ended up buying 2 vehicles here on separate occasions. My wife had pre-approval, and they were easy to work with in that regard. I had pre-approval, and they were able to offer me better loan terms. These guys were very patient with our very specific desires (even brought us out a tape measure to see interior space on many vehicles!) Both vehicles were extremely clean inside and out, basically looking brand new. Excellent detailing crew. Just wanted to say thanks to Chip, Tim, and Rob, it was a good ending to a time consuming search TB and JW More