Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Concord, NC
1,482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,482 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
September 16, 2019
Nascar service I went in for a oil change rotation and inspection . Met by service writer name Frank nice guy helpful and knowledgeable also let me know I had a reca I went in for a oil change rotation and inspection . Met by service writer name Frank nice guy helpful and knowledgeable also let me know I had a recall and told I could get it done today .Once done offered me a ride to work and return pick up if I needed it clean fast and friendly and not a bad deal price wise either thanks see ya in another 5k More
by Britt's
Employees Worked With
Frank varela, Richmond Trexler
August 30, 2019
Easy, no pressure, and listened to what I had to say Went in with an issue with my old car ('12 Dodge Avenger) spoke first with Greg Walczak and he said I had a few recalls and would set me up with a ren Went in with an issue with my old car ('12 Dodge Avenger) spoke first with Greg Walczak and he said I had a few recalls and would set me up with a rental for the day so they could begin the repairs and take a look at my issue. I said I wanted nothing more than to fix the problem and have my car back. About 3 hours later he called saying they had run the diagnostics and the problem was extremely bad. He said to take my time and head up there so we could decide where to go. When I arrived my mind was set that I needed a car by the end of the day. Greg asked me to hold while he found someone to help. He introduced me to Jeff Stark. Jeff took time asking what I was looking for, and even though I had no idea, he was able to have some ideas. After a quick credit check (to see what I could possibly afford) and picking some colors and options Jeff took me on a test drive. I fell in love with the Jeep he had picked out for me. Once we sat back down we talked numbers, and with everything said and done he then introduced me to Ramone who made the financing part simple, easy, and quick while Jeff took care of transferring the plates from the old to the new vehicle. Once finished and a handshake later, I headed out to say thank you to Jeff and drive away in my new Jeep. But Jeff took extra time and sat with me in the car before I left and helped me understand different things about it. From the sound system, to the back-up camera, to other features on the vehicle. He went above and beyond and I cannot thank him, Greg, Ramone, and the manager David for what they were able to do for me. More
by Emissary
Employees Worked With
Greg Wlczak, Ramone Adams, David Pierce, Jeff Stark
August 28, 2019
Easy and no pressure Told them what I wanted, quickly found vehicle matching description. No pressure on the the financing stage, quick and efficient also. Even provided Told them what I wanted, quickly found vehicle matching description. No pressure on the the financing stage, quick and efficient also. Even provided lunch. Salesman explained the different buttons on the touch screen, paired up our phones for us. I hate buying a vehicle, but this was a pleasant experience. More
by stoots
Employees Worked With
Greg Davis
August 28, 2019
New car purchase that didn’t happen What can I say but disappointment is the name of the game. If you go thru a hard time then the lenders will NEVER let you forget it even when you’ve w What can I say but disappointment is the name of the game. If you go thru a hard time then the lenders will NEVER let you forget it even when you’ve worked so hard to rebuild your name over a period of 6 YEARS. People are just a number. Simple as that. You want to feel like a winner. Want to be treated with respect. Want to get the car/truck of your dreams but you’ll end up settling or getting nothing at all if you’re not a high enough number. Never felt so much like a loser. Like I’m not now nor ever will be good enough for “the banks.” I’m really mad at myself for feeling like the dealership could live up to my expectations as the radio commercials had me believe but they’re just like the banks, when you aren’t good enough they shoo you out the door. You can almost feel it hit you in the xxx as you leave once again in defeat. At least my parents had a good experience there. More
by AKFJeff
Employees Worked With
Chris, Vanessa , Greg Davis
August 28, 2019
Awsome Experiance. I went in to test drive a new Gladiator and ended up driving it home. I loved the Jeep and the sales people were very friendly and knowledgeable. No I went in to test drive a new Gladiator and ended up driving it home. I loved the Jeep and the sales people were very friendly and knowledgeable. No pressure. They gave me a very good deal and i ended up buying it the same day. Both Christian and Tyler were very helpful. Thank you both, More
by B-rad 321
Employees Worked With
John in Financing, Tyler Stone, Christian Sayles
August 17, 2019
Worst Car Buying Experience Ever Don't buy a car here. I was lied to multiple times by my salesman about the availability of the car and what service and repairs were done to it. This Don't buy a car here. I was lied to multiple times by my salesman about the availability of the car and what service and repairs were done to it. This is a very dishonest dealership looking to get your money and shove you on your way. Customer service and professionalism at this dealership is non existent. If this dealership has a car you are interested in do your best to find it somewhere else, it'll save you a ton of time, money and headaches. More
by MikeR
Employees Worked With
Michael Streng, Staccato Ramone Adams, Jordan Seymour
August 02, 2019
Buying a jeep We felt comfortable there and not pressured about buying a vehicle Tyler was very helpful in helping us get to what we wanted without being pressured We felt comfortable there and not pressured about buying a vehicle Tyler was very helpful in helping us get to what we wanted without being pressured and that is what we like. We will not hesitate to recommend Tyler or your dealership in our future. And we will be back. More
by jwkanipe
Employees Worked With
Tyler Stone
July 31, 2019
Recalls with an oil chamge Fabulous staff with speedy results and knowledge. Terri was my service advisor and was very willing to check into a problem we thought we had. Turned Fabulous staff with speedy results and knowledge. Terri was my service advisor and was very willing to check into a problem we thought we had. Turned out it wasnt what we thought and he made sure we didnt have to pay extra for something we didnt need. More
by Christy
Employees Worked With
Terri in service
July 31, 2019
Buy new jeep Our entire experience was as enjoyable as buying a car could be. The salesman John, was very friendly & knowledgeable. Enjoyed our experience there Our entire experience was as enjoyable as buying a car could be. The salesman John, was very friendly & knowledgeable. Enjoyed our experience there very much More
by Jeep lady 66
Employees Worked With
Our salesman was John he had only been with you for 3 weeks, Jeff Stark
July 13, 2019
Great service, nice people Tom Defeo, a very kind man. I am new to North Carolina and he made me feel welcome. I was not just a number or another problem to deal with. He tre Tom Defeo, a very kind man. I am new to North Carolina and he made me feel welcome. I was not just a number or another problem to deal with. He treated me with respect, kindness and empathy, traits I have seldom seen from a car dealership. If his character is a representation of Hendrick Auto Plaza, Concord they have a referring customer for life, Thank you Tom More
by Stevie
Employees Worked With
Tom Defeo
