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Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Concord, NC
1,477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,477 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
August 19, 2013
Stopped by this dealership looking for a new Chrysler T & C. Saw one on their lot that I like and negotiated a deal for it. This was around 5:00 pm on Friday, Aug. 2, 2013. I told them that I needed to & C. Saw one on their lot that I like and negotiated a deal for it. This was around 5:00 pm on Friday, Aug. 2, 2013. I told them that I needed to go home and discuss this with my wife. I would let them know for sure the next morning at 9:00 AM. We decided to get the car, and I called the next morning (Saturday) at 9:00 AM Paul Boyd said it was still available and I told him we would take it. He said OK. We drove 23 miles from my home to the dealership. When we got there, after an extensive wait, Paul Boyd came out and told us that the vehicle we had chosen was sold. Needless to say, I was furious! We left the dealership disappointed. Then next Tuesday, Paul Boyd called me and said they had the same vehicle, but in another color. I had wanted a red one, but this one was Steel metallic. I told him, we would take a look at it if he could hold it and not let the "little ole lady from Pasadena" buy it before we could get there, We leased the vehicle (maybe I should not have) but I still wanted the red one and was given no logical reason why we couldn't. To this day it is shown as an available vehcle on their website (Aug. 19, 2013) I know for sure because of the VIN number. Anyway, I will NEVER buy from this dealership again. More
by laurin
Employees Worked With
Paul Boyd
August 11, 2013
It was a pure pleasure doing business at your dealership because of the professionalism of Mr. Maynor. He is top notch! Friendly, courteous, and showed genuine concern for his customer. I can also say the because of the professionalism of Mr. Maynor. He is top notch! Friendly, courteous, and showed genuine concern for his customer. I can also say the same for Mr. Dumbaugh. Thank You both! God Bless You all! Their character speaks Volumes for the dealership. More
by loved1
Employees Worked With
Greg Maynor, Jeff Dumbaugh
August 07, 2013
The sales representative was very attentive and answered all of our questions thoroughly. He did not use pressure tactics. While we waited for our vehicle to be available, he responded to all inquiries. all of our questions thoroughly. He did not use pressure tactics. While we waited for our vehicle to be available, he responded to all inquiries. I definitely recommend Rick Hendrick! More
by cbcummings
Employees Worked With
Paul Boyd
August 01, 2013
Very friendly and so helpful. Courteous and accommodating for my husband was in a wheel chair. Highly recommend your dealership. That's for such a good experience. Tamara Solomon accommodating for my husband was in a wheel chair. Highly recommend your dealership. That's for such a good experience. Tamara Solomon More
by Solt73
Employees Worked With
Jerald Irving. Luther Tanks, Mark Wright
July 24, 2013
On behalf of my company, Orange Bakery, Inc., I searched the Hendricks company website for a vehicle. After contacting the branch I was informed that the vehicle I had seen was unavailable and was offered a the Hendricks company website for a vehicle. After contacting the branch I was informed that the vehicle I had seen was unavailable and was offered another option, one that was more than $4,000 than what I initially searched for. The sales associate that I spoke with was professional and very helpful. My director made an appointment for the following Saturday of that week to view and test drive the the vehicle. He, my director, was told to write a check, that was not to be cashed, to hold the vehicle until a complete payment was made - the vehicle was to paid in full out right. The following business day a full payment was made and we were told the vehicle would be ready for pick-up on Thursday of that week. We were contacted and told that the vehicle would not be ready until Saturday. We were also told that Monday that the check for my director would be available for pick-up when we picked up the vehicle on Thursday. We were fine with the vehicle not being ready for pick-up later. I and and associate were sent to retrieve the vehicle and the check. Once we arrived we were greeted by Jeff. We explained to him that we had been working with Derrick and he informed us he was off for the day. He told us he would locate the keys to our vehicle. He brought us back a book with a key and we proceeded to explain we were also there to pick-up a check. He then copped an attitude, which was completely unnecessary. Another gentleman, Gerald, came up to us while Jeff, obviously feeling inconvenienced, went to inquire about the check. Gerald was very nice and welcoming. He asked if we needed anything and gave us a place to sit while we waited on Jeff to return. It was then that we noticed Jeff had given us the wrong key and owners manual. After coming back Jeff was rude and explained to us that he didn't know where the check was and could not get in contact with Derrick. He then explained how he couldn't find the spare key to the vehicle and explained he would go pump us some gas - very unprofessional. Gerald explained to us that we could speak to the finance associate you had on duty. We finally were able to speak to him, but Jeff intervened and explained how he already explained the situation to us. We waited for a total at your facility for a total of 2.5 hours before we got to a resolution. Your associate Jacob was very helpful and arranged it so we could pick up the check at your sister location. If Gerald or Jacob had been our first point of contact I believe our experience would have been a more positive one. Your associate Jeff, is unprofessional, rude and just plain disrespectful. More
by Ginefer
Employees Worked With
Jeff
July 23, 2013
The customer service along with the two sales Scott and Mark were super to deal with Scott work very hard to make sale with me on payment I needed to be at.Only bad experience was waiting 3 hours to fill Mark were super to deal with Scott work very hard to make sale with me on payment I needed to be at.Only bad experience was waiting 3 hours to fill paper work with finance. More
by samandjoy
Employees Worked With
greg maynor, Mark Wright, Scott Codespoti
July 22, 2013
My husband and I dreaded purchasing a new vehicle for months when we decided to bite the bullet yesterday. Paul and Mark were great to work with! They were both extremely friendly and informative even months when we decided to bite the bullet yesterday. Paul and Mark were great to work with! They were both extremely friendly and informative even with our 3 kids being there with us. From start to finish this was by far the best car buying experience we have ever had and we went home with exactly what we were looking for! Would highly recommend them to anyone! More
by LandJKennard
Employees Worked With
Mark Wright, Paul Boyd
July 21, 2013
Excellent service! Michael, Gerald, Victor and Paul were all very helpful, friendly and provided excellent service. I am glad to have had such an easy experience in buying a vehicle. were all very helpful, friendly and provided excellent service. I am glad to have had such an easy experience in buying a vehicle. More
by smarci01
Employees Worked With
Michael Castelli, Paul Boyd
July 04, 2013
Awesome staff this was my second car purchased from them. This time even better than last! Will never deal anywhere else but Hendrick CDJR OF CONCORD!!! LOVE YOU GUYS!! This time even better than last! Will never deal anywhere else but Hendrick CDJR OF CONCORD!!! LOVE YOU GUYS!! More
by jennibarr07
Employees Worked With
New employee not listed Gregory Maynor sales consultant , Michael Castelli
June 27, 2013
I bought a pre-owned Toyotta Corrolla 2010 on June 15, worked with Mark Breeden and then Mike Castelli. Overall it took more than 3 hours. I did not expect to find a Toytta at this dealer but was presentl worked with Mark Breeden and then Mike Castelli. Overall it took more than 3 hours. I did not expect to find a Toytta at this dealer but was presently surpsided to find one in very good condition for a reasonable price. We negotiated down $1,495 for the price of vehicle. Mark was very friendly and pleasant to work with. I had a plastic cover for passenger seat belt popped out of place and when I pointed it out, they gave me a "We owe" certificate to come back later to get it fixed. When I got home and inspected the car thorougly I noticed a right back speaker was not working and the driver's window seal was torn. I got a email from Mark monday morning checking with be about my experience with this dealership and I replied with the things I noticed are wrong. He advised me to call and schedule and appointment so service people can take a look and order the parts needed to replace those thigns. Yesterday I went there for my appointment and it took 1hr 40 mins and all the parts were replaced for me for free. I really like my new car, and will recommend this dealership to everyone. Thanks again, Viktoriya Rumyantseva More
by ViktoriyaRumyantseva
Employees Worked With
Mark Breeden, Michael Castelli
