Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Concord, NC
1,479 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,479 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
April 02, 2014
Fantastic Deal, Fantastic Experience Lee Wells was excellent to work with. Very informative and very patient. He took me out on multiple test drives as I was trying to decide between the Lee Wells was excellent to work with. Very informative and very patient. He took me out on multiple test drives as I was trying to decide between the six cylinder and the eight cylinder Chrysler 300. The back-and-forth negotiating the deal was kept to a minimum which I fully appreciated given the fact that I was buying a car in between my son's tournament basketball games. I didn't even have the car that I was trading in with me. Lee offered to drive my new vehicle (50 minutes away, over an hour and a half round trip) to my residence and drive my trade back to the dealership. How's that for customer service! In the end, I got a great deal on a great car that I love. I would highly recommend Hendrick Chrysler Jeep and specifically Lee Wells. More
by Ddonatel
Employees Worked With
Lee Wells, Michael Castelli
March 30, 2014
This is our second vehicle from Hendrick Chrysler Dodge Jeep RAM of Concord. We dealt with a few more people than we did with our first vehicle, but the experience was the same: We were treated great, an Jeep RAM of Concord. We dealt with a few more people than we did with our first vehicle, but the experience was the same: We were treated great, and felt valued the whole time we were there. This time I have insight into their service after the sale as well, which is superior too. The service department is fast, helpful, and can be a great partner along the way, long after the sale is over. Jeff Dumbaugh in service can not only help you with the car you bought from them but other cars you own as well. Lee Wells took care of us from sales, Victor Rizk made the deal happen, and Michael Castelli from the Financial Services Team who makes the boring paperwork once the sales is done go by fast, and a pleasant experience, are the complete package. We will be back again when it's time for a new vehicle. More
by mskoch
Employees Worked With
Lee Wells, Michael Castelli, Victor Rizk, Jeff Dumbaugh
March 18, 2014
Had a good experience. Corey explained vehicle operations very well. Will recommend dealership to friends and relatives. Building facilities are very nice. Overall it was fun. operations very well. Will recommend dealership to friends and relatives. Building facilities are very nice. Overall it was fun. More
by lldecker
Employees Worked With
Cory Lyle, Cory Lyle
March 17, 2014
Great car buying experience. I have bought 3 Pilots from Mr. Fowler when he was at Honda of Concord. I was looking for a car for my daughter this time at Honda of Concord and found that Mr. Fowler had moved Mr. Fowler when he was at Honda of Concord. I was looking for a car for my daughter this time at Honda of Concord and found that Mr. Fowler had moved to the dodge dealership so I left Honda of Concord and went to the Dodge dealership just because that's where Mr. Fowler works. He worked with us to get a very reliable car for my daughter at an unbeatable price. Very professional and honest salesman, and I would recommend him and the dealership to any one else. More
by TMcD2264
Employees Worked With
Larry Fowler, Michael Castelli
March 17, 2014
The team worked very hard to get me into a vehicle and in a better place financially due to existing loan on trade in. I am picky and EVERYONE was very kind and accommodating. I will return when I am re a better place financially due to existing loan on trade in. I am picky and EVERYONE was very kind and accommodating. I will return when I am ready for my next purchase! More
by jmparker14
Employees Worked With
Victor Rizk, Mark Wright, Paul Boyd
March 11, 2014
The sales person I worked made sure that i understood the features of the vehicle i got, also, he and the finance person were cordial and worked with me to get my monthly payment down to a comfortable amount features of the vehicle i got, also, he and the finance person were cordial and worked with me to get my monthly payment down to a comfortable amount. More
by abjames2001
Employees Worked With
Lee Brown, Michael Castelli, Paul Boyd
March 11, 2014
So I went to this dealership with a trade in that I knew was going to be tough to trade in and I just wanted some information. One dealer said "I promise I can make this deal work. there is no need to wait was going to be tough to trade in and I just wanted some information. One dealer said "I promise I can make this deal work. there is no need to wait a few months. We have discounts and I need used cars. Come in" I scheduled an appointment the next day and drove 35 minutes straight from work. As soon as I walk through the door my sales guy pawns me off to another dealer because he was "dealing with another customer" (ok what is the point of scheduling appointments) but assured me that this new dealer knew everything bout my situation. So I sit down with this new guy (who doesn't bother to tell me his name) and proceeds to tell me he doesn't know what I am trading in or what I ma looking for. He then suggests a car that he shows me the keys to (doesn't bother to even show me what the car looks like) and wants my credit info. I told him "I don't want my credit ran if this deal can not work. I explained everything to you and if this car can work then please don't bother running it" He said: I am sure we can make this deal work. Cut to less then 10 minutes later he comes back and says "Sorry this deal is a no go." So I was lied to by 2 sales reps. I wasn't even allowed to see the car. Wasn't asked if I could put money down or cosigner. and then had my credit score hit. I felt embarrassed and insulted. I don't like to use the word "never" but I will NEVER step a foot in this dealership again More
by rjnargi
Employees Worked With
No clue I was handed off to 2 different dealers
March 04, 2014
This was my first visit to Hendrick Chrysler Dodge Jeep RAM of Concord. May I say I was extremely impressed. I had purchased a new 2014 Chrysler 300.I can honestly say the Sales Consultants(Rick Sayward an RAM of Concord. May I say I was extremely impressed. I had purchased a new 2014 Chrysler 300.I can honestly say the Sales Consultants(Rick Sayward and Lee) was very kind, professional, and honest. I have informed them that he has earned my business going forward and that I will not only have all of my service needs completed by them but I will also inform friends and family about the great service I received. More
by PravinRaj
Employees Worked With
Richard Sayward
March 04, 2014
Over the years, I have purchased several cars, but by far this was the best experience yet in selecting, negotiating, and financing a new vehicle. Each of the employees made you feel comfortable, no high pr this was the best experience yet in selecting, negotiating, and financing a new vehicle. Each of the employees made you feel comfortable, no high pressure, making the customer feel at ease, in other words, they would work with you until you were completely satisfied. Before you purchase your next vehicle, give this dealership a chance to prove what I said is correct. Overall it was an awesome experience. More
by defird64
Employees Worked With
Lee Brown, Scott Spainhour
February 27, 2014
My overall experience at this dealership was outstanding! The staff I dealt with, which includes Scott Codespotti the Salesman, Leland Thompson the Retail Operations Manager and Michael Castelli the Finance The staff I dealt with, which includes Scott Codespotti the Salesman, Leland Thompson the Retail Operations Manager and Michael Castelli the Finance Manager were genuinely good people. They were very knowledgeable about their product and went out of their way to help me. They were able to locate a vehicle and an interest rate that was absolutely perfect. They really care about the customers and ensuring the customers are completely satisfied with the entire vehicle purchasing event. This was by far my best vehicle buying experience ever. I have and will continue to recommend this dealership and their staff to everyone. More
by RCDevildog
Employees Worked With
Michael Castelli, Scott Codespoti
