Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Recently purchased a new town and Country from Hendrick Chrysler. The experience was excellent overall, from my inital visit through my return visit to make the purchase. I worked with Paul and Derek on Chrysler. The experience was excellent overall, from my inital visit through my return visit to make the purchase. I worked with Paul and Derek on the sales side, and both were very knowledgeable, courteous, and respectful. They both worked quickly to meet my parameters for a fair deal on the price of the car as well. After the deal was agreed upon, I worked with Mike on the financing side. Once again, another very friendly and knowledgeable person to deal with. Explained the service contracts and insurance that they offered without being pushy about any of them. Was also very quick and detailed with his paperwork. Once the financing was complete, the car was waiting for me outside the dealership, already cleaned up with my license plate transferred over. The dealership itself is very nice, clean, and modern as well. Over all, an excellent place to purchase a car! More

We first contacted Alan after seeing a truck we were interested in on-line. We wanted to be sure the vehicle was still on the lot before we took a one hour trip to Concord. Alan checked on the computer interested in on-line. We wanted to be sure the vehicle was still on the lot before we took a one hour trip to Concord. Alan checked on the computer but said he wanted to actually go out on the lot and physically make sure it was still there. He immediately called us back and told us to come on because it was there. When we arrived, he had the truck pulled up to the front of the building, and we were immediately in love with this truck. Alan took us for a test ride and took care of reaching an agreeable price by working with Mark Wright, the finance manager. Alan was very personable but at the same time very professional. Mark then took over, and even though we were not financing, he took a considerable amount of time to discuss warranties and complete all paperwork. He also was very knowledgeable and informative, and we left the dealership feeling that we got a very fair deal and excellent service. We would definitely purchase another vehicle from this dealership. More

Exceptional customer service! We were made to feel at home. There was never any pressure whatsoever to buy. Definitely felt comfortable. Will consider buying from these guys again in the future! home. There was never any pressure whatsoever to buy. Definitely felt comfortable. Will consider buying from these guys again in the future! More

VERY SIMPLE -- GREAT ALL AROUND EXPERIENCE WITH DEALERSHIP. ALLAN AND JOE WERE A PLEASURE TO WORK WITH AND MARK HANDLED THE PAPER WORK WITH EASE. DEALERSHIP. ALLAN AND JOE WERE A PLEASURE TO WORK WITH AND MARK HANDLED THE PAPER WORK WITH EASE. More

I have a 2012 Jeep Wrangler which I scheduled one (1) week in advance a service appointment for my normal oil change and a tire rotation. I also asked for help with a water leak on the driver’s side onl week in advance a service appointment for my normal oil change and a tire rotation. I also asked for help with a water leak on the driver’s side only. I had noticed water standing under the floor mat water and vacuumed it out with a wet dry vac prior to my appointment. Your service found a Tech Advisor on the issue and installed new Front Door Weather strip, tested with water and found the problem was resolved. The total time in service was approximately 2 1/2 hours. My issue is that the car was returned to me with standing water in the floor board on the driver’s side. No attempt was made to vacuum out the water or dry the carpet. I was told I would have to bring it back and they would remove the carpet and dry it which does not make common since, the mold and mildew would just sit there till my return. I feel the job was half done and since I purchased the car new at this dealership I would think some attempt would have been made to at least dry the interior. I had to drive home and finish the job myself. It seemed by my conversation with the service writer that nothing could have been done but I think it was just poor service and since this is a newer car with an admitted issue that some care would have been performed to return the car to me with work completed, I asked that some attempt be made to dry interior at the time of my initial interview. Just make sure you get what you asked for and that they finish the job! More

My first impression was the dealer was attentive to my needs. As we progressed further thru the deal it seemed harder to get the same attention as when I first walked thru the door. Overall they were frie needs. As we progressed further thru the deal it seemed harder to get the same attention as when I first walked thru the door. Overall they were friendly and would find the answers to questions without making things up. I am curious to see how the service department works, they seem to have a very knowledgeable department leader. More

cory Lyle made buying my new Ram 1500 at your Dealership a great experence. His persistance in getting me a good deal is much appreciated. I have already given out 5 of his business cards to my associates a a great experence. His persistance in getting me a good deal is much appreciated. I have already given out 5 of his business cards to my associates at work. Thanks Jim Moore More

I enjoyed my buying experience with Shane Watson. Very laid back, and easy going buying experience. I like a relaxed atmosphere when I do business. Jack Joyner.... laid back, and easy going buying experience. I like a relaxed atmosphere when I do business. Jack Joyner.... More

We were so pleased with the dealership and these three guys that we actually bought TWO vehicles from them in the same visit...one for me and one for my son. Lee seemed very forthcoming with information guys that we actually bought TWO vehicles from them in the same visit...one for me and one for my son. Lee seemed very forthcoming with information to help us land on a price for both vehicles. Alan was a joy to do test drives with, and was supportive of the vehicles we chose. Mark was a VERY patient finance consultant, who helped us get the best financing we could on both vehicles, and even stayed with us until nearly midnight to complete both transactions. They had exactly the vehicle I was looking for, and had multiple options to choose from for my son. I will definitely recommend this dealership to my friends, and will probably be back when my 14 year old daughter is ready to drive. Thanks very much to all involved for your patience, honesty, and the good deals we received. More

We had an excellent experience at Hendrick of Concord. Everyone was extremely helpful with the sales process. At no point did we feel that this was the typical sales process that you would normally find Everyone was extremely helpful with the sales process. At no point did we feel that this was the typical sales process that you would normally find at a dealership. We were not pressured in any way and at no time to make a purchase. Natlie helped us narrow down what we were looking by going over all the options in detail, made sure that we were happy with the options we selected, and even spent time with us searching online inventories. She also on several occasions stayed late after closing hours to accommodate our working schedule. Victor the sales manager was able to make the experience even better by getting us additional discounts above and beyond the manufactures rebates. Even the finance dept was great, Mark did exactly what he said he could, he got us a better finance rate than our bank could and worked with us late into the night to finalize our transaction. He made sure we understood all of our paperwork as well all post sales options for service and vehicle protection. More