Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Awesome ,Hendrick of Concord make you fell like family . I have never enjoyed buying a new car in the past. That has changed when I walked in to Hendrick of Concord. The staff was first class. The manager an I have never enjoyed buying a new car in the past. That has changed when I walked in to Hendrick of Concord. The staff was first class. The manager and my sales person was so helpful and spot on . The inventory of car was awesome . I will be back and my friends and family will know where to go to fined a great value . Thank you Hendrick Concord ! Billy Sorrell More

Best experience by far buying vehicle Scott Codespot was fantastic to work with, from the initial test drive to delivery of my new Jeep Grand Cherokee Overland. He was easy to work with, Scott Codespot was fantastic to work with, from the initial test drive to delivery of my new Jeep Grand Cherokee Overland. He was easy to work with, no pressure at all and he made sure all of my questions were answered. There was no haggling over price as the best price he presented was a deal closer and in line with my expectations. He spent a considerable amount of time going over all of the features of my Overland Grand Cherokee when I took delivery of my jeep. He has contacted me since the purchase to make sure all was going well and to see if I had any questions. Very pleased that my Jeep comes with 2 years of free scheduled service and first four oil changes are covered as well. I will stay with Hendrick Jeep of Concord for my future purchases. More

Great experience at a Great dealership! I would highly recommend this dealership! Great service, very friendly people and sold a car to me that I love! Go see them, you won't be sorry! I would highly recommend this dealership! Great service, very friendly people and sold a car to me that I love! Go see them, you won't be sorry! More

Purchase of Used Car Visited dealership looking at cars. Matt Starnes talked to me and was willing to show me the vehicles I was interested in. Matt worked with me to com Visited dealership looking at cars. Matt Starnes talked to me and was willing to show me the vehicles I was interested in. Matt worked with me to complete sale of 2013 Nissan which I purchased at what I was satisfied was a good deal. Matt was very professional and helpful throughout the entire transaction. Great customer service skills and respectful of time and concerns. Matt took the car and had it detailed, filled with gas and ready to go by the time the financial information was completed. Very courteous and professional. More

Customer Service I must say that the service Mr.Malmgren provided me was excellent. He was patient and knowledgeable throughout the entire process. I would gladly reco I must say that the service Mr.Malmgren provided me was excellent. He was patient and knowledgeable throughout the entire process. I would gladly recommend anyone to him. Thank you for your time, patience and professionalism. Joseph Ruiz More

Above and beyond! We were on vacation and decided to cruise the lot to see if they had what we were looking for. We found it and John Lara went above and beyond to mak We were on vacation and decided to cruise the lot to see if they had what we were looking for. We found it and John Lara went above and beyond to make the deal happen. We spent several hours in the dealership with 3 children. They had a room for the kids and made sure we were comfortable the whole time. I couldn't be happier with my experience and recommend the Hendrick Group to everyone. Thank you! More

My First Car Buying Experience. This was my first car buying experience and I was satisfied with the service I was given. Scott Spainhour was very friendly and full of knowledge abo This was my first car buying experience and I was satisfied with the service I was given. Scott Spainhour was very friendly and full of knowledge about the types vehicles I was looking for. He took the the time to make sure I understood the features of my new vehicle (Dodge Grand Caravan) and let me know that I could call or email him with any further questions or concerns I might have. The great customer service that I received made my first car buying experience a real joy. More

Review of my service Great experience, excellent sales and customer service. John Cauble, and all the Finance Managers were nice to work with. I appreciate their busines Great experience, excellent sales and customer service. John Cauble, and all the Finance Managers were nice to work with. I appreciate their business in general. More

Pleasant experience I was able to setup a really good deal through the internet group. This was followed up by conversations with the sales group(Scott S) who was able to I was able to setup a really good deal through the internet group. This was followed up by conversations with the sales group(Scott S) who was able to produce order paperwork and send via email so I could get $ from my bank. The trip to dealership for delivery was just as painless. Scott had a really good in depth understanding of the vehicle(JGC), probably more than any auto sales person I had dealt with for the past couple of decades. He took all the time required to review the features and operation of the vehicle(lots of tech to go over) Good follow up after delivery as well Really seems to be customer focused, a rare quality in the industry I had just walked away from a deal a Stateline Jeep due to sleazy stereotypical high pressure attics and hidden fees. I was able to pull together purchase with Hendrick within 24 hours in a totally pleasant manner All I hope is that the vehicle lives up to my very high expectations More

How to Destroy a Sale Over the last few weeks I have been stopping into this dealership in search of a Challenger. My first two experiences at the dealer with Rick and St Over the last few weeks I have been stopping into this dealership in search of a Challenger. My first two experiences at the dealer with Rick and Stan were very positive which solidified my decision to purchase from Rick. Tonight I returned to the dealer asking for Rick but was informed he was off today. John Lala immediately came over to let me know Rick was not available and how could he help find what I need. Then Vic joined in to push for me to test drive a car older and not the color I wanted. While I decided to take a test drive I was not comfortable with not dealing with Rick but figured if we were to get together on a deal I would push for Rick to get at least half the credit. After the drive this is where it fell apart. On my return to the dealership I told John I would entertain a price on the car, but it would have to be a great deal because of age and color. He went off for a bit to come back saying he would need to get Vic or Stan to put together the numbers. I asked for Stan to be involved because of my past positive experience with him and I was not impressed with Vic. Stan came over with the initial number which was substantially higher than the car was worth even given the lower mileage. He asked of a number which I told him based on where he was negotiating would be an insult, but he pressed anyway. He commented the price he was quoting was fair market value, but I returned a number significantly lower than his asking price. After going to negotiate he came back with a number still a couple of thousand dollars higher than I was willing to pay so we pleasantly said good by. After my return home I decided to do research on the value of the car to see if I was really off in my offer. I was amazed to find that the fair market value I found given mileage, options and condition was in line with what I offered and thousands less than the first offer. In addition one if the sites gave a reference price when this was new back in 2009 which was only $1-$2 thousand more than they were asking for it as a used car. While they noted this was a certified car (doubtful given there was loos e trim and other items which were not repaired as expected to find on a certified vehicle) the price was thousands above what all the rating sites and even other dealers we're offering as fair market value. It is unfortunate this all happened because I was prepared to give this dealer my business, however given the practice of high retail prices, add on stickers with features with minimal value, and what appeared to be disregard for Rick as pressing to make a sale without him, I will not be back to this or any Hendrick dealership again. I am doing this because I want to make sure everyone goes in with their eyes open. I believe in a business making a fair profit, but what I found to me is excessive based on many other past car buying experiences. Yes I see all of the positive reviews, but this reviewer clearly went from receiving what was building as a similar great experience to one that was destroyed in a matter of 2 hours. This is an edit the day after.... To make matters worse this morning when I checked the dealer website the car was at a price much less than what was originally offered last night. It also said the price had been adjusted a couple weeks ago. So again more to establish lack of ability to trust this dealer to provide a straight shooting deal. Also wanted to make sure this was NO reflection on Rick who I still consider a stand up salesman. More