Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Pleasing Experience After having worked through the Internet Sales department, I finally came into the dealership and was assisted by Barry Rimer. He retrieved the paperw After having worked through the Internet Sales department, I finally came into the dealership and was assisted by Barry Rimer. He retrieved the paperwork and essentially finalized the deal. Finance Manager, Emanuel Funches crunched the numbers and came up with an acceptable lender. I left Friday night with my 2014 Jeep Patriot which I have been quite pleased with to date. On Saturday, Emanuel called and stated that he found some better finance number from another lender and to come in and sign the new paperwork. When we came in Sunday, he was off, but we were helped by another Finance Manager, Lee Brown. At all times all three employees were extremely helpful and friendly. I would like to point out that the Credit Score that they used provided by Equifax was roughly 100 points below my score with TransUnion and Experian. Asked why they used Equifax and was told that was who businesses use. Personally think they need to reevaluate this. More

Great experience at Hendrick of Concord Lee Wells was a great salesman, no pressure on buying. Answered all our questions. Couldn't have had a better experience purchasing a van. Everyone Lee Wells was a great salesman, no pressure on buying. Answered all our questions. Couldn't have had a better experience purchasing a van. Everyone was professional. I Love my , Love my new van. I recommend Hendrick to everyone to purchase a new or used vehicle. Dianne More

Dodge Ram 2500 I purchased my new Dodge Ram 2500 here at Hendrick Dodge. Gave a great price. Help fully when I needed help getting thing done after the sale. I purchased my new Dodge Ram 2500 here at Hendrick Dodge. Gave a great price. Help fully when I needed help getting thing done after the sale. More

No return policy I need a crew cab but I was sold a quad cab i learned that my handicapped parents cannot fit. Someone please help me return. I traded my 07 Chrysler I need a crew cab but I was sold a quad cab i learned that my handicapped parents cannot fit. Someone please help me return. I traded my 07 Chrysler and now i just want it back or a truck that my parents can fit in! More

Great experience at Hendrick in Concord! Over the course of our buying experience we worked with several of the salesman and sales managers in the dealership and everyone was terrific. We st Over the course of our buying experience we worked with several of the salesman and sales managers in the dealership and everyone was terrific. We started working with Aaron and Jerry and ultimately closed the deal working with Randy and Joe. Everyone was very professional and kind. Great follow up and not at all pushy....great experience all the way around and I would absolutely buy from them again! I highly recommend Hendrick! More

New White Jeep I just got home with my new 2014 White Jeep Wrangler Sahara. I absolutely love it. I had a very good experience at Hendrick Dodge Jeep in Concord. The I just got home with my new 2014 White Jeep Wrangler Sahara. I absolutely love it. I had a very good experience at Hendrick Dodge Jeep in Concord. The dealership was very welcoming but not overbearing and pushy. Everyone there was very professional. Thank you to my dealer Jorgan Malmgren "the big Swede" for your help in my purchase and to Mark Wright with my financing and etc. More

Awesome Dealership "2015 Jeep Wrangler Unlimited I had the BEST experience buying a new vehicle. Was in the market for a new Jeep , started by looking at "2015 Jeep Wrangler Unlimited I had the BEST experience buying a new vehicle. Was in the market for a new Jeep , started by looking at used at other lots, went to Hendrick Jeep and took a test drive. Chris Kennedy is great to work with, excellent in their ways introducing all staff member and make you feel right at home. IT'S A JEEP THING, YOU WOULD NOT UNDERSTAND, ;-) More

charger purchase Great experience. Lee was excellent. He was very helpful and my son loved the popcorn and complimentary water. The charger is a great car. Rides a Great experience. Lee was excellent. He was very helpful and my son loved the popcorn and complimentary water. The charger is a great car. Rides and drives so smooth. More

The Little Things That Matter! I had found a car which suited my needs, and had planned on trading my current vehicle in for a car they were advertising. The sales personal were we I had found a car which suited my needs, and had planned on trading my current vehicle in for a car they were advertising. The sales personal were well mannered and weren't pushy, and I rather liked the entire process. It was not until I heard the discussion between two sales personnel of the dealership which through me off. As I was sitting and waiting I overheard the conversation, between my sales rep and his manager. I understand dealerships are about making money and selling vehicles, but the last thing I want to hear is how well the dealership is making compared to the customer. I overheard the manager say, "Looks like we did very good for ourselves on this deal." The comment is not over the top, but when you factor in the process of buying a car, the last thing you want too hear as a customer is how well the dealership did. Secondly, I did my research and due diligence on what I brought to the table when it came to purchasing the car. When the sales manager came back to me and told me my credit score, I was shocked. I average a credit score of 760, and when he came back with a 700 I was surprised. He said it was because of my credit score that I could not get a better rate. After sitting there for several hours and making the three hour commute I decided to go forth with the purchase regardless of these two issues. Advice to sales team: Do not discuss how well the deal is going for the dealership compared to the customer, when the customer is within hearing distance. Secondly, there is a major difference between an Excellent credit score versus a Good credit score, so do not give the customer a bogus piece of information (I checked my credit score yesterday, and it still averaged 760 between all three reporting agencies). More

Great experience! Thank you Scott and Team! Scott worked diligently through entire process to ensure a great experience. Got the vehicle I wanted at a fair price. Love my new Jeep Wrangler! Scott worked diligently through entire process to ensure a great experience. Got the vehicle I wanted at a fair price. Love my new Jeep Wrangler! More