Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

My First Car Buying Experience. This was my first car buying experience and I was satisfied with the service I was given. Scott Spainhour was very friendly and full of knowledge abo This was my first car buying experience and I was satisfied with the service I was given. Scott Spainhour was very friendly and full of knowledge about the types vehicles I was looking for. He took the the time to make sure I understood the features of my new vehicle (Dodge Grand Caravan) and let me know that I could call or email him with any further questions or concerns I might have. The great customer service that I received made my first car buying experience a real joy. More

Review of my service Great experience, excellent sales and customer service. John Cauble, and all the Finance Managers were nice to work with. I appreciate their busines Great experience, excellent sales and customer service. John Cauble, and all the Finance Managers were nice to work with. I appreciate their business in general. More

Pleasant experience I was able to setup a really good deal through the internet group. This was followed up by conversations with the sales group(Scott S) who was able to I was able to setup a really good deal through the internet group. This was followed up by conversations with the sales group(Scott S) who was able to produce order paperwork and send via email so I could get $ from my bank. The trip to dealership for delivery was just as painless. Scott had a really good in depth understanding of the vehicle(JGC), probably more than any auto sales person I had dealt with for the past couple of decades. He took all the time required to review the features and operation of the vehicle(lots of tech to go over) Good follow up after delivery as well Really seems to be customer focused, a rare quality in the industry I had just walked away from a deal a Stateline Jeep due to sleazy stereotypical high pressure attics and hidden fees. I was able to pull together purchase with Hendrick within 24 hours in a totally pleasant manner All I hope is that the vehicle lives up to my very high expectations More

How to Destroy a Sale Over the last few weeks I have been stopping into this dealership in search of a Challenger. My first two experiences at the dealer with Rick and St Over the last few weeks I have been stopping into this dealership in search of a Challenger. My first two experiences at the dealer with Rick and Stan were very positive which solidified my decision to purchase from Rick. Tonight I returned to the dealer asking for Rick but was informed he was off today. John Lala immediately came over to let me know Rick was not available and how could he help find what I need. Then Vic joined in to push for me to test drive a car older and not the color I wanted. While I decided to take a test drive I was not comfortable with not dealing with Rick but figured if we were to get together on a deal I would push for Rick to get at least half the credit. After the drive this is where it fell apart. On my return to the dealership I told John I would entertain a price on the car, but it would have to be a great deal because of age and color. He went off for a bit to come back saying he would need to get Vic or Stan to put together the numbers. I asked for Stan to be involved because of my past positive experience with him and I was not impressed with Vic. Stan came over with the initial number which was substantially higher than the car was worth even given the lower mileage. He asked of a number which I told him based on where he was negotiating would be an insult, but he pressed anyway. He commented the price he was quoting was fair market value, but I returned a number significantly lower than his asking price. After going to negotiate he came back with a number still a couple of thousand dollars higher than I was willing to pay so we pleasantly said good by. After my return home I decided to do research on the value of the car to see if I was really off in my offer. I was amazed to find that the fair market value I found given mileage, options and condition was in line with what I offered and thousands less than the first offer. In addition one if the sites gave a reference price when this was new back in 2009 which was only $1-$2 thousand more than they were asking for it as a used car. While they noted this was a certified car (doubtful given there was loos e trim and other items which were not repaired as expected to find on a certified vehicle) the price was thousands above what all the rating sites and even other dealers we're offering as fair market value. It is unfortunate this all happened because I was prepared to give this dealer my business, however given the practice of high retail prices, add on stickers with features with minimal value, and what appeared to be disregard for Rick as pressing to make a sale without him, I will not be back to this or any Hendrick dealership again. I am doing this because I want to make sure everyone goes in with their eyes open. I believe in a business making a fair profit, but what I found to me is excessive based on many other past car buying experiences. Yes I see all of the positive reviews, but this reviewer clearly went from receiving what was building as a similar great experience to one that was destroyed in a matter of 2 hours. This is an edit the day after.... To make matters worse this morning when I checked the dealer website the car was at a price much less than what was originally offered last night. It also said the price had been adjusted a couple weeks ago. So again more to establish lack of ability to trust this dealer to provide a straight shooting deal. Also wanted to make sure this was NO reflection on Rick who I still consider a stand up salesman. More

My Jeep experience I was 100% satisfied with my recent visit and purchase! Jorgen was a vast well of information. You could tell he is very proud of the vehicles he sel I was 100% satisfied with my recent visit and purchase! Jorgen was a vast well of information. You could tell he is very proud of the vehicles he sells. He gave us so much information, so much more than I have received at other dealerships. He was fantastic! More

Great experience Joe and Jorgan helped me and my wife lease a vehicle and made the experience smooth and effortless. Everyone should at least stop in and shop here. Joe and Jorgan helped me and my wife lease a vehicle and made the experience smooth and effortless. Everyone should at least stop in and shop here. More

Beyond Excellent Jorgen, Thank you for your relentless patience and concern with the assistance in purchasing my new car! You are caring, straightforward, knowledgabl Jorgen, Thank you for your relentless patience and concern with the assistance in purchasing my new car! You are caring, straightforward, knowledgable about your vehicles and are truly passionate about your career. You made it all easy and comfortable in all aspects. Without a single doubt, I will be spreading your name and the dealership with its professionalism and it's pride. By far THE best car buying experience EVER. Thank you for going to great lenghts so I could make my dream become my reality! Traci Elizabeth Fowler. More

When Life Gives you a Lemon.. You make Lemonade and Dink it in Your new Truck!!! Well I had purchased A Challenger from Hendrick previously and well if the dang car had a rattle th You make Lemonade and Dink it in Your new Truck!!! Well I had purchased A Challenger from Hendrick previously and well if the dang car had a rattle that the dealership just couldn't get at. So after going in several times to get it fixed I figured why not get a truck. Well after talking with Paul Boyd, I found out I had gone to College with his son and so as I continued talking with Paul I felt at ease with him as his son who is a great colleague. Paul listened to my concerns about the car and my questions regarding getting into a truck. He was proficient in getting all the data I needed and showed me what I could get into. His ability to have the answer to my questions made me feel comfortable and made it a hands down choice in getting the Ram. Paul's commitment in ensuring that all my needs, questions, concerns, and requests were met with a satisfactory reply and action. It is a rarity that salesmen and saleswomen give customers the feeling that your one of the family. At Hendrick they have always made me feel like family and that's why I have purchased my last three vehicles from them. Keep up the excellent job Paul Boyd! You truly are a knowledgeable person. More

New sale of ram 1500 Jorgen was awesome and extremely friendly will recommend him to friends and family but, the amount of time spent at the dealership was a bit much 12 h Jorgen was awesome and extremely friendly will recommend him to friends and family but, the amount of time spent at the dealership was a bit much 12 hrs total before receiving delivery of the truck I felt was a but excessive More

Dream Come True !!! I stopped in Hendricks of Concord to see what they had for used Jeep's . I was just window shopping on my day off and had intensions of going to a few I stopped in Hendricks of Concord to see what they had for used Jeep's . I was just window shopping on my day off and had intensions of going to a few dealer ships to look around. I was meet by Jorgen I explained I was just window shopping due to I had a plan and I was planning to try to purchase something till July. Jorgen showed me new and used jeep's we discussed features and price . I thought we seen all they had for jeep's he explained he had one more he might be able to show me . Jorgen showed me the last one I looked at . We test drove it and I really liked it . I explained again that I couldn't get approved or afford such a beautiful jeep as I have a budget set for what I can spend. Jorgen asked me if they could meet all my requirement that I have at this time would I buy it today . I laughed and said sure knowing that they couldn't possibly do it . I even explained how a dealer tried a month earlier to no avail to get me approved. Jorgen wrote it up and the whole time he kept telling me that they do everything that they could to meet all my requirements . While we waited Jorgen got me drinks even offered to get me snacks from the vending machine. I have worked in retail business for almost 30yrs now and Jorgen was very friendly and professional the whole time he was working with me. Jorgen kept giving me hope that I was going to get approved . I was going to give up and tell them 2 or 3 times thank you for trying, but Jorgen kept reassuring me that they ( Mark ) in financing was doing all he could for me . I would like to thank Jorgen for the superior customer service and Mark for his fantastic financial skills and all the other personal at Hendricks of Concord for helping make a dream come true. More