Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

All around bad purchasing experience I live in North Myrtle Beach SC and purchased a 2017 Fiat Spider from Rick Hendrick in Concord because they had the trim package I was looking for and I live in North Myrtle Beach SC and purchased a 2017 Fiat Spider from Rick Hendrick in Concord because they had the trim package I was looking for and they would not trade with my local dealership. I had already secured financing when I called the dealership so all they had to do was process the paperwork and deliver a clean undamaged car. I paid a little extra to have the car delivered to my home which is 3.5 hours away. The car arrived at my home dirty, it did not appear they even attempted to clean it when it came off the truck. It was covered in adhesive from the factory and the windows were dirty. I called my sales person and she said if I paid to get the car cleaned up they would reimburse me, what a disappointment to have your brand new car require a detailing. I signed all the paperwork and the driver said I would get my copies in the mail, well that never happened and 2 weeks later I get a letter from the SC DMV regarding my tag transfer. I called the dealership and they sent the paperwork I needed to send to the DMV. Well then a few weeks later I get a letter from my lien holder that the paperwork was not processed at the DMW. OK another call to the dealership. It gets better when I have an issue with a removal cup holder that is broken and they tell me to go the dealership nearest me because they cannot service my car unless I drive 3.5 hours to the location so they can write up a service ticket. All I wanted was to mail the defective cup holder to the dealership and have them mail me one back. This dealership was horrible at returning phone calls and did nothing correctly during any of this process. I have purchased many cars in my lifetime and never has such terrible customer service and just down right incompetence. More

Great car shopping experience I have purchased 3 vehicles in 1 year from Scott Spainhour. He is extremely knowledgeable and patient. Scott makes car shopping easy. Great to work wi I have purchased 3 vehicles in 1 year from Scott Spainhour. He is extremely knowledgeable and patient. Scott makes car shopping easy. Great to work with. Highly recommend. More

Great Employee in Scott Spainhour! I bought my first Jeep with the help of Scott and absolutely LOVE it! He was patient during my 3 visits and took time to educate me, which was needed I bought my first Jeep with the help of Scott and absolutely LOVE it! He was patient during my 3 visits and took time to educate me, which was needed since I was moving out of the "mom" mini-van mode. I have always wanted a Jeep and am so enjoying driving it. The dealership was efficient; all employees I came in contact with were pleasant and responsive. Scott, in particular was kind, respectful, happy-natured, extremely knowledgeable and embodies the spirit of a Jeep driver! I would buy another vehicle from him in a heart-beat. He is the type of employee who makes car-buying less stressful and brings the joy into the process. I am so thankful it was him who I ended up working with. Hendrick has a great employee in Scott. And future customers would be lucky to work with him. Thank you! More

Respectful and hardworking sales team I couldn't be happier with my experience. Without exception, every member of the team treated me with respect and made their best effort to make sure I couldn't be happier with my experience. Without exception, every member of the team treated me with respect and made their best effort to make sure I was happy. I walked out the door with a new vehicle and no regret. No tricks or attempts to weasel anything into the deal. Just an honest effort to strike a deal. Despite being after closing time, I did not feel rushed and was given the time I needed to make my decision. I will absolutely go back for my next vehicle. More

Great experience buying several autos We have bought 3 autos within the past year and all at Hendrick Chrysler Dodge RAM. We were fortunate to work with Scott Spainhour. He has great knowl We have bought 3 autos within the past year and all at Hendrick Chrysler Dodge RAM. We were fortunate to work with Scott Spainhour. He has great knowledge of the products inside and out and we did not feel like we were pressured to buy. He presented the facts and let us make a clear decision of what we wanted to do. Because of the first experience we knew where to go when the need arose to buy more autos. Scott answered any questions we had and researched the inventory to meet our needs. He is a great asset and we will be back in the future to do further business with him. Recommend Scott and the dealership to all. Service department is great to work with as well! More

Bad service, dishonorable I am 18 years old and i came in to get my first car, i had 7000 in actual cash not cheek, hard core cash. I got a 2013 fiat 500 from them i was there I am 18 years old and i came in to get my first car, i had 7000 in actual cash not cheek, hard core cash. I got a 2013 fiat 500 from them i was there for awile i was told the car was going to be ready in 30 mins they where finishing up cheeking the car to make sure it was nice for me .It took them longer then 30 mins to get the car ready took more then an hour to finish it. I was happy with the car till monday i came out of class at cpcc central my battery was really hot smelled like rotten eggs. I had to call my dad because it wouldnt start nor would the key release from the ignition. My dad showed up and relised the battery was bad we called and they told us the battery was covered under warrenty i had to buy a battery out of pocket because the car will not start with out a battery . Im a college student i dont have tons of money, the battery for the car was exspensive the autozone people tested the battery said it was bad and i had to buy a new one which ended up being 188. So i bought it put it in and called the dealership i had talked to a lady in service who told me that the battery was covered under the 3000 miles or 3 month warrenty she talked to a manager and said to bring in the receipt and they will reimburse me. I only had the car for 5 weeks and did about 2000 miles on it . The lady said we would be reimbursed for the battery under warrenty and now im told im not going to because i cant bring them the battery to test ? I also was told that they would cover my breaks because they where bad already and i only had the car 5 weeks. I droppend it off at 2pm to get fixed and they told me an hour and a half it will be ready. I waited till 5 had not heard anything back so i called was told that the service manager would get back to me in 10 mins. 30 mins later they call back saying the car wont be ready till 7 . I then was called back and told that they where going to do right by the breaks but wont do anything about the battery. When we asked why they where not going to do right by the battery they said they cant test the battery and that they need the battery . Well when u need a battery to get the car to the dealership autozone asks for the old battery to buy a new one. I was there at 2 i talked to the sales manager who said they would take care of everything and will call and let me know it was ready in an hour and a half why not tell us this when we where there. Im a young college girl who bought a used car that they told me was perfect and everything was good when i bought it only to find out i had bad breakes and already had to buy a battery. If i didnt get my breaks cheeked i wouldnt of known that my breaks where bad and i could of got hurt and knowing that this hendrick dealership let that happen and they dont stick to the warrenty on batterys that they give on the cars and the bad customer service i am receiving i will not be buying my next car from any hendrick dealership and i will not tell anyone to buy there car or there kids first cars from hendrick dealerships because of what i have experienced. If hendrick dealership gave good service, and honored there warrentys and what there service people say to customers and also actually cheeked there cars like they said i would of come back to buy my next car would tell people to come here but now im not a happy customer . I wish i could of gave a 5 but after today i wish i could give a zero but i cant. Be careful buying a car from hendrick and also get battery and brakes cheeked before buying a car from them. More

Worst weekend of my life! On Monday the service department fixed an issue with my car and told me it was safe to drive out of town for work in a few days. I'm currently 7 month On Monday the service department fixed an issue with my car and told me it was safe to drive out of town for work in a few days. I'm currently 7 months pregnant, 2 hrs from home, and my car has the EXACT SAME ISSUE that is had when the dealership had it. After paying them to look at my carand tell me all diagnostic tests came out great I trusted these people. I'm going on my second day stuck out of town, and in tears at an airport waiting for family to come get me. This issue will be addressed at a higher level once I return home. Thanks for your "service"..... More

Horrible customer service Horrible customer service. Horrible experience. All the way from the service manager to the GM. Not accommodating. Insensitive comments made: "well Horrible customer service. Horrible experience. All the way from the service manager to the GM. Not accommodating. Insensitive comments made: "well I can't cure cancer" as if that's a excuse as to why you can't fix my car. You can take a car apart. You're right you can't cure cancer. Incompetent staff. All around terrible experience. DON'T DO BUSONESS HERE!! More