Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

Worst weekend of my life! On Monday the service department fixed an issue with my car and told me it was safe to drive out of town for work in a few days. I'm currently 7 month On Monday the service department fixed an issue with my car and told me it was safe to drive out of town for work in a few days. I'm currently 7 months pregnant, 2 hrs from home, and my car has the EXACT SAME ISSUE that is had when the dealership had it. After paying them to look at my carand tell me all diagnostic tests came out great I trusted these people. I'm going on my second day stuck out of town, and in tears at an airport waiting for family to come get me. This issue will be addressed at a higher level once I return home. Thanks for your "service"..... More

Horrible customer service Horrible customer service. Horrible experience. All the way from the service manager to the GM. Not accommodating. Insensitive comments made: "well Horrible customer service. Horrible experience. All the way from the service manager to the GM. Not accommodating. Insensitive comments made: "well I can't cure cancer" as if that's a excuse as to why you can't fix my car. You can take a car apart. You're right you can't cure cancer. Incompetent staff. All around terrible experience. DON'T DO BUSONESS HERE!! More

Up front and honest....refreshing! Long story: My mother sends me a text (I'm in SC) to tell me that my 81 year old father went out the night before and traded their 2 year old van... Long story: My mother sends me a text (I'm in SC) to tell me that my 81 year old father went out the night before and traded their 2 year old van...that was in perfect condition...for a new van. The problem? It cost $200 more a month. I call and find out that the van has fewer features than the other and that now my father realized what he had done. I was furious! I drove up to Hendricks to find the salesperson and rip into him. (He will tell you that I had fire coming out of my eyes). I was determined to get my father's van back and reverse this deal! I met the sales person (Aaron)...I wouldn't even shake his hand. He sat me down and proceeded to tell me the whole story. Come to find out, he really was taking care of my father...who was in the hole BIG TIME from the former purchase (not from Hendricks). Aaron and his manager actually went back and found money that the former dealer didn't give to my dad (refund on GAP, etc...), which went toward this new purchase. I sat with Aaron, for nearly 2 hours figuring out how we could get my dad what he really wanted without sacrificing anything and it costing them more. We did...my father got the van he wanted...and now everyone is happy. I was so pleased with how the folks (Aaron especially) cared about doing the right thing. And my husband was so pleased, that he went the following weekend and traded his car in for a 200. I have always liked the Hendricks dealerships (I own a Toyota from them) and I won't purchase from anyone else! I want to thank Aaron Wishnefsky for being so kind and patient. The BEST! More

Bait & Switch at finance office My experience here was the worst I have had at any dealership. I leased a 2017 Pacifica Limited 2 weeks ago. I filled out the paperwork and was asked My experience here was the worst I have had at any dealership. I leased a 2017 Pacifica Limited 2 weeks ago. I filled out the paperwork and was asked about purchasing add on protection plans. I declined the plans, and when I looked at the paperwork and it seemed as if the plan was added in but was told that was not the case. After signing the paperwork I asked for a copy but was told I would get a copy when I brought my trade in so they could write down the mileage. I came to pick up the vehicle with my trade in and the interior was not the color we chose. After adamant dialogue that I was NOT going to take that color they agreed to put in the correct interior. I asked for a copy of the paperwork and was told that it was mailed. What????? How could you mail it prior to getting the mileage. Six (6) days passed while waiting for the interior to be changed, but NO paperwork came in the mail. When I went to pick up the vehicle they still did not have the paperwork I signed. I insisted that I was not leaving without some paperwork a manager printed me a copy (unsigned) with almost 3,000 in maintenance plans added on. Besides that when I was checking out the vehicle the stow away seats would not work (probably due to some loose connection when they changed the leather on the rear seats.) While the leather was changed to the black alloy the trim was still beige (horrible looking) together. They agreed to change the trim to match. I now have had the vehicle two weeks and cannot fold down the rear seats, still have no signed paperwork. I got my bill to pay the first note in 20 days however. Only contact I have with the dealer is when I Call them. What a joke. Should have went back to Honda or kept my Benz. I have a New vehicle that I cannot fully use. If things do not change I will address on another level. More

Great Experience! As a first time car buyer, I really had no idea what I was getting into. Tom Boyer and Robert Ginyard absolutely took care of me during this experien As a first time car buyer, I really had no idea what I was getting into. Tom Boyer and Robert Ginyard absolutely took care of me during this experience. After trying to work with a few other dealerships, I'm glad I stumbled upon Hendricks Chrysler, Dodge, Jeep, Ram of Concord. More

Happy Girl! Bought and traded my first car "on my own" in over 20 years. I initially visited a Jeep dealership nearer to me and they dismissed me. The employees a Bought and traded my first car "on my own" in over 20 years. I initially visited a Jeep dealership nearer to me and they dismissed me. The employees at Hendrick of Concord-Mark Breeden (Sales), Tom (Management), Lee Brown (Finance) and Randy Hembree (Service) all treated me great respect. I've had a tumultuous year medically and they [Hendrick Employees] genuinely listened. Loving my new Jeep Wrangler Unlimited Sport! More

Couldn't be happier!!! I have now leased two cars with Cory Lyle. I hope he never stops selling cars . Cory has made the car buying experience a fun and welcoming experience I have now leased two cars with Cory Lyle. I hope he never stops selling cars . Cory has made the car buying experience a fun and welcoming experience each time. It was nice that he remembered my husband and I and what are likes and dislikes are. It's like seeing an old friend every 3 years. Can't say enough good things about Cory or the staff at Hendricks. Thank you all! ? Brandalyn Sachs More

Wonderful! It was my first visit today and the service was beyond incredible! I had a minor issue with my radio and they were beyond cooperative and helpful. Th It was my first visit today and the service was beyond incredible! I had a minor issue with my radio and they were beyond cooperative and helpful. They got me an appointment the same day I called and the service advisor I worked with, Tom DeFeo, was beyond helpful! I will definitely be back; you can call me a customer for life! More

RAM 3500 DRW Purchase Just bought a RAM 3500 DRW with Cummins diesel with an Aisin transmission. The truck was brought in from another dealer. Hendrick employees inspected Just bought a RAM 3500 DRW with Cummins diesel with an Aisin transmission. The truck was brought in from another dealer. Hendrick employees inspected and detailed it. I was surprised about some extras on the truck I didn't know about that didn't cost me extra. My experience from start to finish was awesome and the price was well below list. I worked with Tom Bryon (sales manager) and Leggy was the sales rep. Ryan Ellis is also a sales manager. Everyone I worked with was professional and very nice/polite. They went above and beyond for us. I definitely will return to them whenever I need anything. More