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Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Concord, NC
1,419 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,420 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
February 17, 2016
Great sales managers I've had a difficult time with Hendrick recently, however the sales manager Kristin Lents has made every attempt to rectify the situation. While I'm I've had a difficult time with Hendrick recently, however the sales manager Kristin Lents has made every attempt to rectify the situation. While I'm still on the fence about purchasing a second vehicle from this dealership the overall culture is that they do care. There is always some bad apples in every bunch, but the competent management of the dealership will ensure customer satisfaction. Overall a great dealership that will actively work to solve conflict in customer relationship management. More
by Dodge4life
Employees Worked With
Kristin Lents
February 17, 2016
Great Service, Highly Recommend! Had my Jeep serviced and the experience was awesome. Typically I go to a different dealership that is closer to work, but Hendrick is closer to my hou Had my Jeep serviced and the experience was awesome. Typically I go to a different dealership that is closer to work, but Hendrick is closer to my house and after this experience I will keep coming back. They called me to inform me of any issues before ever moving forward with anything, always keeping me informed. I had very specific requests and they followed through will all of these requests (which doesn't usually happen when I go to other dealerships. Usually 've had to go back and make them fix things because they didn't do what I asked). They advised me of an issue and I made another appointment to have it fixed. Again they were amazing and my Jeep is running like new. My service advisors were Kaylan Ryon and Matt Trenary and they both were great. They listened to my requests and made sure everything was handled properly. I highly recommend them and the service department. More
by ktaylor9
Employees Worked With
Kaylan Ryon, Matt Trenary
January 16, 2016
Typical dealer games, no integrity. Went in on a Saturday and found a car I was looking to buy. Price looked good and test drive went well. After filling out a finance application they c Went in on a Saturday and found a car I was looking to buy. Price looked good and test drive went well. After filling out a finance application they come back and tell me the price on the car ON THEIR LOT was incorrect. They wouldn't honor it. People spend all day trying to get a price lower than what's on the car and I couldn't even get the price they list. I was disappointed and surprised a dealership like this would pull something like that. People I dealt with were really great, just ineffective on delivering in the end. Find yourself a dealership with some integrity and pass on this place. More
by Rickyc19
Employees Worked With
Rebecca, Jerry
December 06, 2015
Long and drawn out sales process but overall ok The whole buying process took a whopping 6 or 7 hours. Took a lot of negotiating but over all they eventually gave me more for my trade than any other The whole buying process took a whopping 6 or 7 hours. Took a lot of negotiating but over all they eventually gave me more for my trade than any other place would and sold me the car I wanted at a good price. This is a very busy dealership though so don't be in a hurry. Communication outside of the dealership is slow (email, call backs etc) so if you want to get things done you have to go there. And even then they are slow! They need to get up to modern times on this. Lots of deals done on the phone guys...just get yourselves up to date on this process. I would buy from again. One other HUGE plus about these guys is they are open on Sunday. VERY smart! More
by Auto_Expert
Employees Worked With
Cant remember name.
November 25, 2015
Newvehicle The only problem I had was we owe I was called from the dealership to make a appointment for install we owe parts they said that it would take two day The only problem I had was we owe I was called from the dealership to make a appointment for install we owe parts they said that it would take two days and it wasn't finished until the end of the third day although the supplied me with a Loaner More
by Har
Employees Worked With
Kenny, Lee Brown, Richmond Trexler
November 17, 2015
Killer deal! They had the truck I wanted in the color is wanted. With all the options I wanted. And gave it to me at the price I wanted! Cory Lyle is the man!!! D They had the truck I wanted in the color is wanted. With all the options I wanted. And gave it to me at the price I wanted! Cory Lyle is the man!!! Dave P. from Midland More
by Daedae
Employees Worked With
Cory Lyle, Mark Wright
November 16, 2015
Enjoyable experience I discovered Hendrick of Concord through the Autotrader online. I had spent a lot of time researching for a Dodge Challenger. I visited the dealership I discovered Hendrick of Concord through the Autotrader online. I had spent a lot of time researching for a Dodge Challenger. I visited the dealership and meet their product specialist Omou Jalloh aka O. She was very patient, easy to talk to and informative while showing me the car. She worked on getting me the best price. After I purchased the car I had a question about it, so I called O the next day on her cell phone, not realizing that she was not a work. She was very willing to help with my question on her time off. She is a dedicated employee and a pleasant surprise. Thank you, O! More
by Happy customer
Employees Worked With
Omou Jalloh
November 12, 2015
Best sales person by far We typically dread going into a dealership to purchase a new vehicle, but Jason Tarlowe made this experience great. He was extremely thorough and know We typically dread going into a dealership to purchase a new vehicle, but Jason Tarlowe made this experience great. He was extremely thorough and knowledgeable, and he facilitated the entire process from vehicle walk-through, to test drive, to trade in, to purchase with ease. NOT your typical car salesman at all. Would DEFINITELY work with Jason and Hendrick of Concord again. More
by brein
November 12, 2015
Great dealer experience. I had previously been renting cars for seven months because of the negative experiences that I previously had with car dealerships and even more so wi I had previously been renting cars for seven months because of the negative experiences that I previously had with car dealerships and even more so with a Hendrick dealership at a different location. Needless to say I was reluctant about even wanting to step foot in the Hendrick CDJR of Concord, but I'm glad I did. Robert Boyd made the buying process easy and he was professional, personable and very proficient at completing the sale. It only took a couple hours until I was driving off the lot with the car I wanted. I would highly recommend purchasing a vehicle at Hendrick CDJR of Concord. They won't waste your time like many dealerships typically do. More
by McCarthySP
Employees Worked With
Robert Boyd
November 11, 2015
purchasw of 2015 Dodge Challenger We were very pleased with the service we received in the process of purchasing the 2015 Dodge Challenger. They were willing to work within our budget We were very pleased with the service we received in the process of purchasing the 2015 Dodge Challenger. They were willing to work within our budget so we could purchase the vehicle we wanted. More
by whiskey36
Employees Worked With
Mark Breeden
