Heiser Toyota - Service Center

Peter M was easy to work with. I had an issue with my hood release and he fixed it himself. I had an issue with my hood release and he fixed it himself. More

Call to get appointment for oil change,person who set up appointment got us in,in a timely manner appointment got us in,in a timely manner More

Heiser toyota dealers changed my tyers and it's working great. my windshield is stuck because of worsen weather. I hope they will also fix it. great. my windshield is stuck because of worsen weather. I hope they will also fix it. More

I was having some urgent issues with the snow and sub-zero temps and called another Toyota dealer who was unable to get me in (or try). Peter without question told me to come for sure, was able to ru sub-zero temps and called another Toyota dealer who was unable to get me in (or try). Peter without question told me to come for sure, was able to run diagnostics in under 2 hours and kept me updated/transparent during the whole process. I am so grateful and will continue to come for service in the future because of the excellent customer service and efficiency! I was SO GRATEFUL! More

This was previously my favorite dealership but that has changed. My last experience was horrible. I can't believe how much I was charged for an alternator. Then, when I got the car back it had black mechan changed. My last experience was horrible. I can't believe how much I was charged for an alternator. Then, when I got the car back it had black mechanic grease smeared all over my cream interior. I think I'm done with this location. More

Great service. They were busy so it took a little longer than expected. Thank you for your help. They were busy so it took a little longer than expected. Thank you for your help. More

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now the Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck. More

I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations! More

They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after t Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after the sale of a vehicle!!! Thanks Heiser Toyota for making it right ☆☆☆☆☆!!! More

Darrin is a great sale representative and we love his excellent customer service. He has lots of patience and very friendly person. excellent customer service. He has lots of patience and very friendly person. More