Heiser Toyota - Service Center

My car requires a serious repair. Tom took pictures of the problem and explained why it needed this work for anyone to be able to drive it. He gave us almost a week to decide whether Tom took pictures of the problem and explained why it needed this work for anyone to be able to drive it. He gave us almost a week to decide whether to repair it or junk it for parts. He said we could change our minds at any time. He was so kind and honest. More

My service advisor Toyota Tom informed me of repairs that needed to be made. Parts need to be ordered and arrived on time. Service was also performed for a recall on the fuel line. Everything was done in a t needed to be made. Parts need to be ordered and arrived on time. Service was also performed for a recall on the fuel line. Everything was done in a timely manner. I was completely satisfied. More

Michael was an excellent communicator and respectful service member. He was very thorough with explanations and break down each service plans to me. He made me feel confident and heard being a customer. service member. He was very thorough with explanations and break down each service plans to me. He made me feel confident and heard being a customer. His professionalism and customer service focused is gold. In all the times serviced my car here, this is my first time working with Michael. Michael has been the only one who treated me with dignity and respect considering that I did not know much of cars. Service members like him makes it a great safe space for customers of all kind! Thank you for your kindness, Michael! Please acknowledge his great service! More

Peter and the service staff were great. They took the time to explain to me what they had done to fix the problems with my Venza. I really appreciated that. They took the time to explain to me what they had done to fix the problems with my Venza. I really appreciated that. More

Friendly, knowledgeable, helpful service counter personnel who took good care of my service need in a reasonable time. personnel who took good care of my service need in a reasonable time. More

Everything was great. The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for the tow. Otherwise, we leased 6 or more vehicles from Rodger and Heiser and would not have been back if we felt we were treated unfairly. More

In and out of a simple oil change service appointment as expected. Dealt with Toyota Tom. expected. Dealt with Toyota Tom. More

when I scheduled an appointment they told me the only time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also tol time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also told that noon was the only available and the service advisors weren't even at their desks nor could they be bothered. The service advisor I spoke to Mike was rude when I told him the service I wanted done on my car and declined other services he repeatedly tried to sell me additional services or "inform me" what I needed to do with my car after I informed him I was aware of the service shedule. I was told the repair would take about 2.5 hours and I was given a complimentary shuttle home and told that I would get one back. I had to call and ask about the status of my car about 3.5 hours after dropping it off and got the voice mail of service and left a voice mail asking when my car would be done. at about 4 hours I got a voice mail that my car was ready for pickup. I tried calling back and got the service voice mail again and left one asking when they could pick me up. with no response and the dealership closing in about 1.5 hours I called again and asked to be put through to someone else and they said I'll try to find a ride for you and hung up. 45 minutes later I call and the receptionist instead of putting me through to service when I asked claimed that this was the first time I was calling and was being sassy with me askes some questions and said I'll pass this on to the supervisor and hung up. 20 minutes later and the dealership closing soon I got a ride from my neighbor and after leaving I get a call from the shuttle saying they were outside when nobody called me to tell me they were coming and I had been calling them all day just to try to get my car the same day like they promised me. This was absolutely the worst experience I could think of having at dealership I felt as if my car was being stolen don't make promises you can't deliver on and If you shove someone off the phone and tell them you will do something and forget they will not forget that you left them hanging. More

One of my best service experiences at HEISER in a very long time. Courteous and thorough long time. Courteous and thorough More

Everyone is so friendly and knowledgeable. Also the service department on time and also communicated issues on a timely manner. Also the service department on time and also communicated issues on a timely manner. More