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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,065 Reviews

4,065 Reviews of Heiser Toyota - Service Center

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April 24, 2025

My service appointment was smooth and quick. It was no problem to have my rav4 serviced in time. More

by mdreinders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 24, 2025

Service department has always done a good job for me. I had Tom a few times and he's great. More

by sanibelkenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 24, 2025

I got charged for a service that was meant to be free, and I didn't notice he charged me until my husband pointed it out at home. More

by MICHELLEBARBA
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Apr 24, 2025 -

Heiser Toyota responded

Michelle, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 24, 2025

Performed the services I requested in a timely manner and properly as well. Would highly recommend this dealer and service advisor. More

by RGEREK
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Apr 24, 2025 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

I came in for an oil change and tire rotation. They suggested new engine air filter and cabin air filter. I told them no thanks, I'll do it myself. A half hour later I stopped at an auto parts sto More

by JKAVANAUGH_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. I have sent your feedback to the appropriate management and someone will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

Fine, as always Love the coffee, love the coffee. Michael explained everything and was helpful. More

by RGRIFFITHS
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Apr 22, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

Great follow up on concerns and prompt service, I also know what to do with any additional concerns More

by melaniebredeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Heiser Toyota responded

Dear Melanie, Thank you for taking the time to complete a review. We are so glad to hear you had a positive experience at Heiser Toyota. We are deeply appreciative of your business and look forward to your next visit!

April 22, 2025

Very clean, very organized. Nice people. The dealership makes it comfortable for clients to relax while car repairs are done. More

by lajollamed
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Jenkins
Apr 23, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

Service has declined rapidly Workmanship and care has been absent in my last few visits More

by CARPKILLER73
Recommend Dealer
No
Employees Worked With
Nathaniel Jenkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Jenkins
Apr 23, 2025 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 19, 2025

I love my Tundra. I have gotten great service through Heiser. Also got great advice from the service department. More

by BBAHR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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