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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,866 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,866 reviews

February 01, 2024

I have bought four cars in the last eight years. Outstanding customer service. And service department More

by looseinnsphotos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

It good experience,nice waiting area Don't have to wait for my service and nice staff More

by vijayatiitm
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 01, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

I’m so grateful for Al and the good deal he was able to get for me! More

by SM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Al was able to assist you and that you had such a positive experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

Great service all the way around. The easy of business was fantastic. Very helpful and friendly. More

by Tyler Oestreich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Tyler. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

They were informative and didn't do or recommend more than I needed Very good deals on oil changes/tire rotations as well More

by kandresen00
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

This dealership is excellent to work with. I could tell everyone I spoke with was concerned that I have the best experience possible. I enjoyed the entire experience. It made my decision t More

by leemmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that James and the team were able to assist you and that you had such a positive experience. We hope you enjoy your new Tundra! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

They called with info about the car and gave me pricing. They let me know when it was done and acknowledged the offered discounts. More

by KETANDMIKE
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

In for a scheduled service. Good experience The service was prompt and friendly and met my needs More

by brian_frain
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Feb 01, 2024 -

Heiser Toyota responded

Thank you, Brian, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

There was horrible and a lack of communication, no empathy, and poor follow up. Customer service was also awful. More

by klx626
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 04, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Everyone was very kind, got me in and out quickly. Would definitely recommend Heiser to anyone looking to purchase a Toyota! More

by apcooper17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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