Heiser Toyota

i wish they would invest in upgrading their online service scheduling software. i scheduled my appointment two weeks in advance and was not able to get a confirmation until the week before. on top of service scheduling software. i scheduled my appointment two weeks in advance and was not able to get a confirmation until the week before. on top of that, it was not even for the original time i requested. i have never experienced this with other dealerships, so i may use them in the future. More

Helpful and knowledgeable Made sure we understood everything about the car If any questions we can contact him everything about the car If any questions we can contact him More

Once Vincent helped us it went very well But we stood in the garage for 10 minutes with many workers walking right by us not making eye contact and ignoring us until Vincent asked if we had been helped the garage for 10 minutes with many workers walking right by us not making eye contact and ignoring us until Vincent asked if we had been helped More

They took care of my sudden tire wall bulge in great timing, for less than quoted, & gave me all the paperwork copies needed to submit this to West Allis Common Council for review, in the large batch of timing, for less than quoted, & gave me all the paperwork copies needed to submit this to West Allis Common Council for review, in the large batch of citizens who had tires wrecked or were in accidents by a rectangular hole on Beloit left in the road that was 4-6' deep, as big as a car, with no signs, in their negligence. More

I worked with Rodger at Heiser Toyota to build my 2024 Camry TRD. Amazing service! Thanks to the whole team! Camry TRD. Amazing service! Thanks to the whole team! More

Tom did not seem enthusiastic to serve me. While I don’t expect boisterous energy, “good morning” or “I’ll be with you in a moment” would be nice. I understand that it was busy but as my first While I don’t expect boisterous energy, “good morning” or “I’ll be with you in a moment” would be nice. I understand that it was busy but as my first time there, I did not feel as if the advisors were friendly at all. When it finally came to my turn to be serviced, I was greeted at the desk with a blank stare, no “How can I help?” no nothing. And I had to be assertive and let them know I was here for an appointment. There was one man who was helpful asking if I’d been assisted after standing there which I appreciated. Wasn’t even told how long it’d be. It was my significant other’s car that needed to be serviced and that’s the only reason why I came. I wouldn’t come here unless I absolutely have to. More

Tom was communicative and helpful. Even though he was understaffed And he was positive about his predicament Even though he was understaffed And he was positive about his predicament More

Maybe letter Ok Ok I like work with this dealership, service is very good Good job !!! service is very good Good job !!! More

It took forever to buy wiper blades. Called ahead and was told go to parts with my coupon. Then was sent to service and had to wait a long time Called ahead and was told go to parts with my coupon. Then was sent to service and had to wait a long time More

An oil change and tire rotation should not take almost 2 hours. The car wash was also broken so I couldn't even use the complimentary wash either. Probably the worst dealership in the milwaukee area in term hours. The car wash was also broken so I couldn't even use the complimentary wash either. Probably the worst dealership in the milwaukee area in terms of auto service More