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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,275 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,275 reviews

February 04, 2025

Tom listened in o my concerns and informed the service tech. My problem was addressed and taken care of promptly. Tom is an excellent service advisor. More

by dmoeller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

Lori was great, she had great customer service, my service didn’t take long, overall a great experience. More

by BRITTNEY7296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Heiser Toyota responded

Dear Brittney, We are so pleased to hear that you had a great experience at Heiser Toyota! We look forward to your next visit. Thank you for your business!

February 03, 2025

The man who waited on me was extremely slow and unfriendly. It seemed like he couldn’t have cared less. More

by KRISTINE.EHRMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name.
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Feb 03, 2025 -

Heiser Toyota responded

Kristine, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Feb 03, 2025 -

KRISTINE.EHRMANN responded

I actually don’t appreciate this generated response. Call me if you want to know more.

February 03, 2025

I entered the customer service sales area, and waited, and waited and waited. I saw 3-5 customer service reps, 2 dealing with customers one on the phone and two working on the computer. Anyone one of them More

by josephyang514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Heiser Toyota responded

Thank you for providing this feedback, Joseph, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2025

The service department was great! Tim handled our issues with skill and efficiency. We will be back. More

by cmarks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Great service. Always friendly and helpful Always explains everything in detail. Always on time Nice More

by Sandijesion1
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Feb 03, 2025 -

Heiser Toyota responded

Sandi, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Friendly and knowledgeable employees Work was done in a timely manner. Work qas done right More

by Sandijesion1
Recommend Dealer
Yes
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Feb 03, 2025 -

Heiser Toyota responded

Sandi, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

It is awesome being with dealership of Toyota for getting our dream car! Thank for cooperation! More

by sarvar nazirov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Heiser Toyota responded

Sarvar, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 02, 2025

Peter was the only one I had contact with. He went out of his way to help me and was attentive to my young grandson as well. Please take care of his needs as he is a valuable asset to Heiser A More

by Deankusey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Heiser Toyota responded

Dean, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Peter met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2025

I would have to say my experience at Heiser Toyota has been the best that I have ever had at a car dealer ever! Darrin, Jordan, Jakob and the whole team were all super professional and went out of their w More

by jnuscher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Darrin, Jordan, Jakub, and our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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