Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heiser Toyota
Milwaukee, WI
7,187 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,187 reviews
January 03, 2025
Very professional customer service really appreciate the support and help given me the correct time with my car support and help given me the correct time with my car More
by William
Verified Customer
January 02, 2025
Compared to other service shop visits, this one was by far more pleasent. Vincent was engaging and reponsive to anything discussed. He showed that he cared and took time to explain rather than a monotone far more pleasent. Vincent was engaging and reponsive to anything discussed. He showed that he cared and took time to explain rather than a monotone nonempathetic response. More
by jrampav05
Employees Worked With
January 02, 2025
Salesperson was kind and professional. Sent a personal video of the vehicle. Finance was fast and not pushy. Sent a personal video of the vehicle. Finance was fast and not pushy. More
by rkubi266
January 02, 2025
Jakub never returned any calls or responded to emails for over a week and a half. I finally connected with Shahat who was very helpful and took care of everything. Unless the Finance Department greatly im over a week and a half. I finally connected with Shahat who was very helpful and took care of everything. Unless the Finance Department greatly improves I won’t be back or refer anyone to Heiser. More
by Mamaleetz
January 01, 2025
It always takes a long time for any service. I wanted to add emissions to my service and mentioned that when I made the appointment and upon arrival. After my service was complete I was informed I wanted to add emissions to my service and mentioned that when I made the appointment and upon arrival. After my service was complete I was informed emissions could not be done because the machine was not plugged in the day before. Other times I needed recall or other service and am told upon arrival that parts need to be ordered and I need to come back. If I have to wait for a couple hours for basic service I would at least like to have as many things done as possible at the visit instead of returning again and again for long wait times. It would be beneficial to know this when the appointment is made so I can make an appointment and have an appropriate plan. If I can get it all done in one day I would just leave my car for the day but I just can’t do that 5-6 times per year for small things. More
by Liz
Employees Worked With
January 01, 2025
It was an amazing experience to buy from Heiser. With their amazing staff that explained everything. We appreciated the professional way we were created. We liked the no pressure approach to purcha With their amazing staff that explained everything. We appreciated the professional way we were created. We liked the no pressure approach to purchasing a car. Heiser is a top-tier dealership. Amanda was personable and professional! More
by markisupnorth
January 01, 2025
Vincent Lor was very kind and informative in my visit with heiser for an oil change and helped made my visit very smooth and easy going with heiser for an oil change and helped made my visit very smooth and easy going More
by Ncotshaj Lee
Employees Worked With
January 01, 2025
The service and update from Vincent Lor was beyond amazing. He kept me updated on when the parts was ordered, when it arrived and when the repair was complete. Communication from Vincent is exceptiona amazing. He kept me updated on when the parts was ordered, when it arrived and when the repair was complete. Communication from Vincent is exceptional and I did not have to worry or guess about the status of my vehicle. Thank you!!! More
by wahawj
Employees Worked With
January 01, 2025
Very courteous. Service department is clean and in order. Work was performed very smoothly and at. Service department is clean and in order. Work was performed very smoothly and at. More
by rand427
Employees Worked With
January 01, 2025
Lorri has been friendly and helpful with the whole process of buying my new car. I had a great experience at Heiser Toyota! process of buying my new car. I had a great experience at Heiser Toyota! More
by danco985
