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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,860 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,860 reviews

March 16, 2024

Very personable and answered all of my questions in full! Overall wonderful customer service highly recommend James Hicks! More

by williamsni727
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Heiser Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 16, 2024

Very courteous and friendly. Excellent workmanship. I will be happy to continue to use your dealership going forward. More

by HUSSLEINPAUL1
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 17, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

Very nice job. Very courteous. Vehicle was fixed to my satisfaction and at the price quoted. More

by HUSSLEINPAUL1
Recommend Dealer
Yes
Employees Worked With
Chris and Jeffrey
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Mar 17, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business, Paul, and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 16, 2024

Good experience, fast service, polite. It's a nice dealer to get service and parts locally. More

by JKAVANAUGH_1
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
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Mar 17, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 15, 2024

I'll say ok, because they serviced my vehicle at a timely manner. I had an early appointment but I showed up earlier than my appointment time and they didn't make a big deal out of it. More

by J.R.
Recommend Dealer
Yes
Employees Worked With
I don't remember his name. Maybe Kevin.
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Mar 15, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 15, 2024

Everyone was kind, helpful and worked hard to get the work done quickly. I appreciate that I'm treated like I matter. I've been to dealerships that treat me like my questions are wasting their time. Heis More

by BRIGID0
Recommend Dealer
Yes
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Mar 15, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 15, 2024

I went in for my 15,000 service appt. Was greeted warmly, quickly checked in. I believe I waited less than an hour and I was on my way! More

by TMSCHIEDEMEYER
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 15, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 15, 2024

I believe I worked with Chris. He was very kind and did a great job of keeping me informed, and the work was done faster than expected. More

by Happycustomer
Recommend Dealer
Yes
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Mar 15, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 15, 2024

Work done right. Staff are courteous and competent. Have kept me informed and given me cause to have a high level of trust. More

by Dave F
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 15, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Dave. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 15, 2024

Amazing. Great service, timely, friendly, knowledgeable, etc.. Matt Foti is the reason I left two other Toyota dealerships and now only work with Heiser. He i More

by mryanp51
Recommend Dealer
Yes
Employees Worked With
MATT FOTI
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Mar 15, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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