Heiser Toyota

Extra effort Al did a nice job helping make sure we got the right car for our price point and quality. We’re grateful to have worked with him. Al did a nice job helping make sure we got the right car for our price point and quality. We’re grateful to have worked with him. More

Hmm. Do I need a new car? I was not intending to purchase a car the day I went in. I have a much loved 1998 Toyota Sienna that only has 137,000 miles on it. It runs beautifully I was not intending to purchase a car the day I went in. I have a much loved 1998 Toyota Sienna that only has 137,000 miles on it. It runs beautifully. I didn't want to trade it in. My husband has been wanting me to get a new vehicle for about four years. I am quite a collector of things and my van comes in very handy. I happened to see a Toyota ad in my news feed and decided to check out a hatchback in the showroom so I could contemplate the possibilities. I figured a hatchback might fit the bill if and when my can finally gave out (in another 4 years, perhaps). I met up with Alex and explained my demise, wanting a new vehicle and refusing to trade in. This could have been alleviated if you still had the small trucks. I have owned two in the past. That is another story. It was cold and snowy outside so the showroom was my best bet. I took off my heavy winter coat and got comfy in a cute pearl white hatchback. It was awesome, but I kept hitting my knee as I was getting in. I was a bit discouraged but I really like how the back opened up and it seemed very versatile. I liked everything about it except I kept hitting my knee. I figured if I did it my husband surely would. Right next to the pearly beauty was a Corolla sedan. It was blue and very pretty. I decided to give it a try. When I sat in it I marveled at the spaciousness in the front. Lots of elbow room and I liked how the controls were situated. Then I sat in the back seat, and there is where I made my decision. Very roomy. I flip-flopped between the pearly and blue beauty. The back seat of pearly unfortunately was lacking in comparison. What a conundrum. Alex was such a kind listener and throughout my flipflopping reminded me to ask myself what it was I really wanted. A few more times inside each vehicle and I made my choice of which one would suit me the best. Red was my color of choice and Alex pulled up in a red dynamo. We went for a nice test drive while he explained all of the amenities. It also has a moonroof, and partial leather upholstery, which didn't hurt. I left with some remarkable numbers for the price, which allowed me to tell my husband my plan. I can get the new red lovely and keep my white beast. He thought it was a grand idea. Because of Alex's patience and guidance, the improbable scenario of me purchasing a new vehicle that day became a reality. Shagat was also very helpful in explaining the additional insurance available for my new car. I am not a fan of these generally speaking, and have never purchased them in the past. Realizing the new technology on these vehicles made me realize it was a good idea. I keep my vehicles fir long time (21 year old van) so having the insurance should benefit me. My beauty graces my driveway and soon I hope to drive it, as soon as my husband gets his butt out of it😎. More

new car experience The completed new car experience was great. The time was taken to explain all the details about the car. Did not feel any pressure in buying the car The completed new car experience was great. The time was taken to explain all the details about the car. Did not feel any pressure in buying the car. Would recommend in someone looking for new car. More

great experience, very nice facility I had a great buying experience with Al. He was friendly and showed me how to use all the new technology on the vehicle, which was very helpful and sa I had a great buying experience with Al. He was friendly and showed me how to use all the new technology on the vehicle, which was very helpful and saved me a ton of time. The facility was clean and warm and very nice. It was family friendly with beverages and snacks provided. The staff was friendly and helpful. More

Service Department Changed my Servicing dealer for my 2014 Tundra after another local dealer was sold to an out of state owner. BEST thing I did, Heiser has been doing Changed my Servicing dealer for my 2014 Tundra after another local dealer was sold to an out of state owner. BEST thing I did, Heiser has been doing all the work on my truck for the last 80,000 miles. They called and kept me updated on the costs and the status with the service I was having completed. Would have given 5 stars, except I was not sure, why I had to pay for 4 lug nuts that were damaged over time when they were the only service department to rotate the tires from the last set of tires I purchased from them. More

good, quick service as always. the overall experience was great. quick service and rep explained everything that was done and what is needed at next servicing. will be back in 90 da the overall experience was great. quick service and rep explained everything that was done and what is needed at next servicing. will be back in 90 days More

Good buying experience I was in the market for a commuter vehicle. Heiser had a used Prius that was the best deal I could find. Nice, clean, low miles for a good price. Al h I was in the market for a commuter vehicle. Heiser had a used Prius that was the best deal I could find. Nice, clean, low miles for a good price. Al helped me with the sale and was very knowledgeable about the vehicle and helpful during the buying process. I would recommend Heiser and Al to anyone looking for a vehicle. More

AMAZING service by professional Team, thx to Al Hussain!!!!! Me and my wife decided to lease car first time in our life! After long time of searches and hours spent on other dealers, we finaly found the best pla Me and my wife decided to lease car first time in our life! After long time of searches and hours spent on other dealers, we finaly found the best place to go - Heiser Toyota! The way how they meet you is next level of service! Al Hussain understood all our demands and did his best to met them! I would say i got even more then i asked for! Higly satisfied! Also we are very thanksful to Jessica, for all her work on our case! Trust me, she will make you an offer, you will not refuse! Also thx to Goran for complete explaination of lease details! Guys we love You all and Toyota Heiser! Thx from Eugene and Nafisa! Will recommend you to others! I would give 10 starts, if i could! More

BUYER'S BEWARE! The actual "buying" experience was awesome. Al was great. However, BUYER BEWARE!! We realized that THREE different sets of lights on the truck didn' The actual "buying" experience was awesome. Al was great. However, BUYER BEWARE!! We realized that THREE different sets of lights on the truck didn't work and the rear defrost didn't work after we drove it off the lot. Also, we were told that the combination to the safe that is located in the console was "in the paperwork in the glove box." They had us drive back so they could look at it and claimed the lighting issue was "bad bulbs". (The lights would work sometimes and not work other times so it is a wiring issue.) They CLAIMED they were going to order new bulbs for 2 of the 3 areas they were out and then contact us. We haven't heard from them in over a month!! I called to inquire about what they were going to do about the bulbs and the rear defrost and am still waiting for a reply. Also, I asked how we could get the combination for the safe and was given no assistance or direction. If you are looking for a vehicle sale that is smooth, go here BUT be sure to check EVERYTHING yourself instead of believing what they write on their sales sheet! IF you are looking for people who care about you after they get over $32,000 for a used vehicle, LOOK ELSEWHERE!! More

Great Experience James Hicks is an excellent sales person. He showed me every option of used trucks as well as a new 2018 truck. There was no pressure to buy either. James Hicks is an excellent sales person. He showed me every option of used trucks as well as a new 2018 truck. There was no pressure to buy either. I chose the new truck and am very pleased 😀 His associates in finance were very helpful and efficient. A great experience!! More