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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,857 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,857 reviews

March 31, 2024

Kept me informed and discussed my options Check out was efficient and phone calls kept me informed of the progress log my vehicle More

by levells
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 31, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 31, 2024

Absolutely awesome company. I'm very happy with everyone from bottom to top. Quotes are always accurate! Service times and prices! More

by chrisbork33
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Mar 31, 2024 -

Heiser Toyota responded

Chris, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 31, 2024

Courteous they allowed me to choose from the options that best suited my vehicle needs. More

by Nia
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 31, 2024 -

Heiser Toyota responded

Nia, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 31, 2024

1 word Excellent Tom checked my warranty followed Toyota protocol which resulted in some saving to me and satisfied results More

by THETREUDENS
Recommend Dealer
Yes
Employees Worked With
Toyota Tom
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Mar 31, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tom delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 31, 2024

I was in and out in just over an hour Everything was taken care of More

by THETREUDENS
Recommend Dealer
Yes
Employees Worked With
Toyota Tom
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Mar 31, 2024 -

Heiser Toyota responded

Thank you! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 31, 2024

Got work done in a very timely manner. I would recommend them to my friends. More

by jamesgreBig Jimgor
Recommend Dealer
Yes
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Mar 31, 2024 -

Heiser Toyota responded

James, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 31, 2024

Not happy paying $175 for diagnosing and then another $140 for fixing an easy issue More

by Christopher
Recommend Dealer
No
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Apr 03, 2024 -

Heiser Toyota responded

Christopher, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 30, 2024

Christine was great at helping us from start to finish Colt was extremely knowledgeable and provided the best customer service experience I’ve ever had More

by rachellecoicou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Heiser Toyota responded

Rachelle, Thank you so much for your kind words for Christine and Colt and for leaving us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 30, 2024

Al was a pleasure to work with, very informative and made sure to meet all of our needs. More

by Kalia
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Heiser Toyota responded

Kalia, It's great to hear that Al was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 29, 2024

Knowledgeable, courtesy, polite, clean waiting area, not noisy, fast service ,pricing, don't over step customer questioning More

by MOESTHER1931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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