Heiser Toyota

A good decision James Hicks was all that he was recommended to be. Professional, Knowledgeable and very helpful. Finding someone to trust is appreciated in our curre James Hicks was all that he was recommended to be. Professional, Knowledgeable and very helpful. Finding someone to trust is appreciated in our current climate. More

Good experience The service is excellent. The service was a regular 18 month maintenance, but the waiting time was little too long. I waited over 1 hour 40 minutes The service is excellent. The service was a regular 18 month maintenance, but the waiting time was little too long. I waited over 1 hour 40 minutes after the car was taken into the workshop. More

Always Top Notch I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my servi I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my service work done there. The times I didn't go there was due primarily to it being more convenient for me to go to my local dealer in Brookfield since they are much closer. BUT, I will go OUT OF MY WAY to go to Heiser for service work. I've NEVER, EVER had a bad experience at Heiser Toyota. The service folks are excellent, timely, efficient, courteous and extremely helpful in explaining what was done or needs to be done to my vehicle. Work is done in a timely and complete manner. More

Awesome I was very, very happy with my deal. Brain Drewek and the entire Heiser staff made this the best new car purchase I ever had. I was very, very happy with my deal. Brain Drewek and the entire Heiser staff made this the best new car purchase I ever had. More

Awesome service James is the perfect salesmen, I've returned to him year after year and he always aim to please! He was pleasant and very patient and helped me pick o James is the perfect salesmen, I've returned to him year after year and he always aim to please! He was pleasant and very patient and helped me pick out the perfect car! I refer all my family and friends to him because I know he will get the job done. Its always a pleasure working with him and I look forward with working with him in the future! More

Happy with my tundra I stopped in because a serviced my old tundra. I compared them to a different dealer and they had the 1794 in the color I wanted I stopped in because a serviced my old tundra. I compared them to a different dealer and they had the 1794 in the color I wanted More

Scheduled Service The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though I had an appointment. More

Very Good Experience I highly recommend visiting Heiser Toyota. I visited several Toyota dealers in town and they were by far the easiest to deal with. Alex Hall was an I highly recommend visiting Heiser Toyota. I visited several Toyota dealers in town and they were by far the easiest to deal with. Alex Hall was an excellent salesperson. Knowledgeable and honest when he did not have the answer, he was willing to find it. Sales Managers were the same - straightforward and no nonsense. A very pleasant experience start to finish! And we love our new Toyota. More

Great price on our new Highlander, Al made it easy to buy. Al made our new Highlander easy to buy, he is honest and answered every question, great price beat our local dealer so we traveled 25 miles to Al and Al made our new Highlander easy to buy, he is honest and answered every question, great price beat our local dealer so we traveled 25 miles to Al and Heiser. More

Air bag recall Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up my appointment. I got a call the next day and was told that there had been a large amount of appointments made for this recall done over the internet and I would have to be rescheduled for a time a week later. Dropped my vehicle off and the service manager was very nice. I received a call later advising me that everything was done. When I picked up my vehicle I was also given an access number for a car wash - nice touch and appreciated. After the car wash, I didn't even make it out of the lot before an alarm started dinging. Thought maybe the car wash caused a false alarm so I shut the engine off, waited a couple seconds and restarted - no alarm. Just got out of the lot and the alarm went off again. That's when I noticed that the alarm was for the passenger seat belt. Apparently, my truck thought there was someone sitting in the passenger seat because when I buckled the seat belt, the alarm stopped. Back to the service department. Service manager took my vehicle right in and 20 minutes later told me that because they had to move the seat all the way back, the seat sensor thought someone was sitting on it. Moving the seat forward fixed the problem. A small problem, a simple fix but one that could have been found by taking the vehicle for a road test before it was considered done. Must admit, I'm a little nervous about what else might not have been done. More