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Heiser Toyota

Milwaukee, WI

4.7
6,853 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,855 reviews

April 04, 2024

Service was done well, Vincent was very communicative and discussed anything extra that needs to be completed. Friendly. More

by Mary.wick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review, Mary! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

Very helpful and a good communicator Very helpful and a good communicator. Went out of his way to make sure that the job was done correctly More

by knash
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 03, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

Knowledgeable, caring, made all customers feel seen. Answered all my questions. Outstanding! I will be having my service done here soon. Great experience. More

by ECURILLA23
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
Apr 03, 2024 -

ECURILLA23 responded

Thanks for everything Chris!

Apr 03, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

I was in and out in less than an hour. The person who took care of me gave me his recommendations and what was needed and what I could wait on. More

by MikeyZ
Recommend Dealer
Yes
Employees Worked With
I will have to look.
Apr 03, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

Lorri and Jorgo were very personable and kept me at ease during my car buying experience. I had a time-crunch and both were very respectful of my time. More

by kfitzgerald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Heiser Toyota responded

It's great to hear that Lorri and Jorgo were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

April 03, 2024

Tom suggested additional work I needed in n my vehicle. He provided me with an estimate and timing and both very very accurate. More

by kathybaker617
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 04, 2024 -

Heiser Toyota responded

Kathy, Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

Great customer service, and the work was well done. They informed me what my car needed but didn't push a lot of upsells. More

by Mona
Recommend Dealer
Yes
Employees Worked With
Matthew Foti was my service advisor. Dan McGraw was my technician.
Apr 04, 2024 -

Heiser Toyota responded

Mona, Thank you so much for your kind words for Matthew and Dan, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

$165 analysis was not completed in the timeframe that I was given. By the time the problem was diagnosed it was too late in the day for the car to be repaired and parts that I needed were not in stock and More

by Derek Reid
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Apr 07, 2024 -

Heiser Toyota responded

Derek, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

They treated me very well, excellent, good job I was very fascinated with the work and the attention More

by bisonotorres30
Recommend Dealer
Yes
Employees Worked With
I work with Jason
Apr 04, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 03, 2024

I was very fascinated with the attention and work very friendly and respectful thanks for that More

by bisonotorres30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Heiser Toyota responded

We are very happy to hear Jason, Jakub, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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