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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,852 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,852 reviews

April 08, 2024

Matt was very helpful. He kept me informed on the status of my car while it was being serviced and offered recommendations for future visits. More

by mincld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Heiser Toyota responded

Thank you! Matt and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

Very helpful service advisor knew what the issue was annd took care of it right away. The whole appointment was quick. More

by STELETZKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

Heiser is always very helpful in explaining services done and needed and advising when there is a discount available More

by paige33587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

Dealership too far away. Good service advisor 4hour wait might have been longer if the service advisor hadn’t been involved. More

by HETZEL.HOWARD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Apr 08, 2024 -

Heiser Toyota responded

Thank you, Howard, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

Great service very efficient! Chris was very helpful and was very easy to work with. More

by IVYRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris,
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Apr 08, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 07, 2024

Friendly staff and really efficient. All the staff that helped me were really great and answered all my questions. More

by ericagarcia2300
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Heiser Toyota responded

Hi Erica: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

April 07, 2024

Everything was handled efficiently. I have worked with Pat Pomeranz for many years. An outstanding guy. More

by NIPPON0
Recommend Dealer
Yes
Employees Worked With
Tommy
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Apr 08, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experiences with Pat here at Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 06, 2024

Great Friendly and courtesy service and nice and clean waiting area Get my vehicle in and out on time More

by bbatinich
Recommend Dealer
Yes
Employees Worked With
Tommy
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Apr 08, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 05, 2024

It’s close to where I live. They are all ways very nice and helpful. And when are not right they make it right More

by MZAWACKI1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 05, 2024

I paid $214 for detail cleaning and my car dirty. Cleaned horrible. Never will be back More

by KOVALCHUK2908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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