Heiser Toyota

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Luchta65 responded

Hello Mr. Kuckuk. We must admit that we are confused regarding your request (via DealerRater) for us to (once again) “reach out” to Heiser Toyota so we can (as you stated) “speak directly”. Heiser Toyota literally has all of my/our contact information (home address, email address, and phone) because as stated in the review, we purchased our 2022 Corolla Hybrid vehicle “new” from Heiser Toyota and picked it up on October 18, 2021. Our review was incredibly specific regarding all of the missteps of your service department during our most recent visit to your service department. Mr. Kuckuk, while your reply to the DealerRater review was professional, your reply didn’t even attempt to offer to immediately resolve some of the stated issues by simply providing us with the minimal documentation that should’ve been issued upon the installation of our brand new 80,000 mile set of Yokohama tires in December, 2024. As you already have access to all of the aforementioned contact information through existing Heiser Toyota records, feel free to reply via email to let us know when you will be sending us the missing documentation on our 80,000 mile new tire warranty, the free 2 -Year Rd. hazard warranty, the free lifetime free rotations, why Heiser Toyota no longer feels it “Necessary“ to include critical tire-related inflation pressure information to their customers who are having service work performed at Heiser Toyota, and any other additional “goodwill gestures” one might feel would be appropriate for this continuing saga of service inconveniences we have endured simply by choosing to have Heiser Toyota service a car we bought from you/them. Customer access to tire-service data information is crucial considering that proper inflation levels are critical in determining not just “ride comfort vs fuel efficiency “ , but additionally both long-term wear patterns as well as the possibility of rupture if the tires were not inflated to the manufacturer’s specifications. We look forward to any effort you will make to address these service oversights and inconveniences.

Heiser Toyota responded

Mark, Thank you for your very kind review. Vincent and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Teddy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Thank you for your very kind review, Samuel. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Worthington, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Heiser Toyota responded

We are very happy to have provided you with such a positive experience, Sharon! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com