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Heiser Toyota

Milwaukee, WI

4.7
7,019 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,019 reviews

November 13, 2024

Quick professional service. They did not press unnecessary service. Clean shop and a free soda, Worth the cost More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Larner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 13, 2024

Extremely quick and professional service! Highly recommend to anyone looking for premium service at a fair price. Keep up the great work! More

by Aauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 13, 2024

I want to take a moment to express my sincere gratitude for all your hard work and dedication. More

by jayant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Toyota responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 13, 2024

Service Advisor eating while I’m actively awaiting service. Didn’t seem to be in a hurry to assist me. More

by DORF0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 12, 2024

I returned to Heiser because of a past positive experience. James Hicks was my salesman and he helped me with my new car. My new car has a lot of new features and I asked him to help me which he di More

by mary.wester12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 12, 2024

Informative of what is needed for vehicle services. Amiable staff. The cost of products that will be rendered. More

by CUTTIE7.VS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 12, 2024

Chris was excellent to work with as well as the mechanic. They were knowledgeable, professional, friendly and very helpful. They took the time to explain the issues they found with my car, discussed my optio More

by Liz B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Piquette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review, Liz! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 11, 2024

Awesome service and customer interaction. Very knowledgeable and helpful with everything. Very fast service and updates. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Chris, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 09, 2024

Things have turned around at heiser. The service experience was top notch. Toyota Tom Lowther was my service advisor and he recommended the transmission flush with i had done. Ended ip More

by Nomie786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 09, 2024

Alex has always treated us very well. He is reasonable and straightforward. The purchase process was fairly smooth. It would be next to have more variety on the lot. It was nice to have More

by COOKSPLACE
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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