Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,081 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
Contact Dealership
View Awards

11301 W Metro Auto Mall

Milwaukee, WI

53224

Directions

By Type

Showing 7,081 reviews

December 18, 2024

This service center is well run. Service manager runs an efficient, customer service centered operation. My service advisor takes excellent care of me as he knows my vehicles and rec More

by hunter42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

Tom went above and beyond to keep me updated and to not keep me waiting. Appreciate all of his efforts!! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review, Dan! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

They were able to get me in ASAP to try and assist on the vehicle issues I was having. Everybody was very welcoming, friendly, and helpful. More

by OSTIE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

Excellent Service from Toyota Tom 😁 We are very pleased with the service and how we were explained in detail concerning our Toyota truck. This is one of the reasons we continue to go to Heiser Toyo More

by ET.TAPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier Department - Jozie
Report | Print
Dec 20, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

Toyota Tom is very efficient and thorough. He is helping me with a warranty issue for tires. I have been buying and serving my cars for years and will continue to do so. More

by RICKMESS1958
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Heiser Toyota responded

Thanks, Rick, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

This is the only dealership had work done at, but didn’t wash my car after. Couldn’t believe I got a dirty car back. More

by wendy.shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Heiser Toyota responded

We're sorry you didn't have a 5-star experience, Wendy, and apologize for any inconvenience. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 15, 2024

Very helpful. Very professional. This is the second new vehicle we have purchased from Heiser Toyota. We will definitely purchase from them again. More

by gailthon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 14, 2024

Left several messages for Jacob and never returned calls deal shorted me 400 dollars we agreed on would never recommend this dealership to anyone More

by kenny.houston1456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Covert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Millonzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Kenny, we'd love to address your concerns in detail. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 14, 2024

Poster took care of me. I would return to this dealer to get additional work done. More

by chrisrorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Heiser Toyota responded

Thanks, Chris, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 13, 2024

My car was detailed and looks brand new! Thank you for excellent work and courteous staff More

by LISAGORSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante
Report | Print
Dec 15, 2024 -

Heiser Toyota responded

Hi Lisa: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

1
2
3
...
709