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Heiser Toyota

Milwaukee, WI

4.7
7,273 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,273 reviews

February 27, 2025

Kevin is the greatest! I attempted to submit a review before this and had connections issues. My apologies if this is a duplicate. He was very courteous and answered all More

by CAMILLEBANKHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Heiser Toyota responded

It has been a pleasure serving you, Camille. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 27, 2025

Friendly with attention to detail. I will definitely buy my next vehicle from this dealership More

by dobert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 27, 2025

Good service. Good communication. Heiser always provides excellent and consistent service. I have never had any issues. More

by ONEPACKMAN004
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Feb 28, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

Phenomenal- I experienced a very transparent discussion with all of the folks at Heiser Toyota. More

by smteplin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Please let us know if we can be of any more assistance. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 26, 2025

Always very polite. They explain things well. I wish you had chairs in the waiting area that we older people could get out of easier. The chairs around the tv area are t More

by gailbrushaber
Recommend Dealer
Yes
Employees Worked With
Tom
Feb 26, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department, Gail! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

Nathan did a fantastic job helping me get through an atypical situation. He also did a very good job of keeping me updated and set up with a vehicle while mine was being worked on More

by andischoep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda
Feb 26, 2025 -

Heiser Toyota responded

Thank you so much for your kind words for Nathan and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

Should not take 2. 5 hrs for oil change rotate and this is everything I come in for oil changes with appointments. Why take so many appointments at same time if u can't More

by hollyraasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Heiser Toyota responded

Dear Holly, Thank you for your valuable feedback. We apologize that you experienced a long wait time at Heiser Toyota. We'd love the opportunity to discuss your visit in greater detail and clear up any issues if we can. If you could please reach out to us directly and let us know the best way to contact you, we will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

Always have had good service at a fair price here at this dealership. Always done right the first time! More

by bpasbrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 26, 2025

My car needed significant repair. The pistons and rings went bad far earlier than they should have. And then when they looked further, I also needed an axle and I got four new tires t More

by susiewrite4u
Recommend Dealer
Yes
Employees Worked With
Tom Matt
Feb 26, 2025 -

susiewrite4u responded

My car needed significant repairs. Tom took pictures of the engineer issue and explained what needed to be done, He gave us almost a week to decide whether to go ahead or junk it for the parts. We have owned Toyotas for nearly 50 years and they never fell apart at 121,000 miles. But we also understand that sometimes parts can be faulty. But if it weren’t for Tom, we would never buy another Toyota. He called us regularly to report progress on the repair, showed us before and after pictures, and saved us a little money. My car is running great now.

Feb 26, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Tom here at Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Feb 27, 2025 -

susiewrite4u responded

You’re welcome. I will continue my service needs at Heiser, even though I am much closer to the dealership here in West Bend.

February 25, 2025

My experience was very good! I appreciated the detailed insight when I came to pick my vehicle up. More

by ERIC.BOENITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Heiser Toyota responded

Eric, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com