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Heiser Toyota
Milwaukee, WI
7,551 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 7,551 reviews
June 25, 2025
**UPDATE** After finding out that they sold my dad an extended warranty he didn’t want, I contacted them the same day and the next to get it removed. Both times, I’ve been sent to voicemail, and no one h extended warranty he didn’t want, I contacted them the same day and the next to get it removed. Both times, I’ve been sent to voicemail, and no one has bothered contacting me back. Very shady and dodgy. It’s like, once they make a sale on you, all customer service is out the door. I don’t recommend. They kept trying to upsell us and I had gotten a lot of the packages removed. However, the final day of signing, I couldn’t go with my father due to work. And they chose to use that to their full advantage by selling him an $850 unneeded extended warranty. Contact us at any time. We want this canceled. ———— Darren was very friendly and efficient. He was accommodating. It felt like there was no hassle with him. Darren puts the customer first and he wants you to have the best experience. We’ve bought from him a few times before, and we will continue buying from him again. Thank you! More
by Jxyooj12
June 24, 2025
I've purchased my last four vehicles with Al. I have always enjoyed the process and only consider working with him because of his awesome customer service. I have always enjoyed the process and only consider working with him because of his awesome customer service. More
by Dan G
Employees Worked With
June 24, 2025
Al was very professional and courteous. He made sure I was familiar with all the features of the vehicle and the services available at that site. He made sure I was familiar with all the features of the vehicle and the services available at that site. More
by MacWhiskey
Employees Worked With
June 24, 2025
People were very nice and understanding, yet they did their job as salespeople well! Overall would recommend! their job as salespeople well! Overall would recommend! More
by cyoung
Verified CustomerJune 23, 2025
Kevin was very professional and went above and beyond looking up a potential problem I was having with my brakes. Thank you!!! looking up a potential problem I was having with my brakes. Thank you!!! More
by STEVENTHOMASII
Employees Worked With
June 23, 2025
We love Mike! No matter how frustrating things get, he is always still so kind and composed. He is the GOAT! No matter how frustrating things get, he is always still so kind and composed. He is the GOAT! More
by KYANGFLORES
Employees Worked With
June 23, 2025
The staff that I interacted with were very knowledgeable and friendly. Thank you again Mike and friendly. Thank you again Mike More
by MLANTER0
Employees Worked With
June 23, 2025
Folks are friendly and helpful, Al was great to work with. He is a super nice guy. We also appreciated Andrew, the financial guy that we dealt with. He definitely knew his stuff. Overall we would giv with. He is a super nice guy. We also appreciated Andrew, the financial guy that we dealt with. He definitely knew his stuff. Overall we would give the experience a 4.5 More
by tjfriberg62
Employees Worked With
June 22, 2025
Michael was a great advisor. Very knowledgeable and personable. Hopefully I deal with him in future visits. Very knowledgeable and personable. Hopefully I deal with him in future visits. More
by Rell Evans
Employees Worked With
June 21, 2025
I appreciate the cleanliness, apparent honesty, and integrity of the employees at this dealership. I specifically researched reviews of dealerships after a less than wonderful experience at another dea integrity of the employees at this dealership. I specifically researched reviews of dealerships after a less than wonderful experience at another dealership and chose this one to handle my maintenance and future purchases. More
by Satisfied customer
