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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,840 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,840 reviews

August 19, 2024

The visit was very efficient. I walked in and was told that my weight would be a little over an hour and I was done within 45 minutes. Happy! More

by TUNICHA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 18, 2024

Very good with everything, especially communicating delivery status. Amanda was very good.. Excellent with pick up. More

by mkctdmf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Millonzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

August 17, 2024

Waiting time was acceptable but the bill was significantly higher than what was quoted before I went there. Bill was then adjusted to the price quoted. More

by TOMBON1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 17, 2024

Nice and quick oil change. Lori was very nice and accommodating. Would go back for another oil change. More

by rosetta.nw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 17, 2024

Everyone was friendly and service was fast. I was disappointed that TV was on Fix News, I wouldn’t sit in that area while waiting More

by terrydennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Graesing
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Aug 17, 2024 -

Heiser Toyota responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 17, 2024

I’ve had nothing but great experiences with this dealership. They have been fast, thorough and knowledgeable. More

by Peachyme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Graesing
Report | Print
Aug 19, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 17, 2024

We consistently get quality, reliable service at this location. We have all pur maintenance done here. More

by 4WIWALLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 16, 2024

Very professional, and very attentive, even with my kids jumping around, I would definitely come back. More

by erickhauss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2024 -

Heiser Toyota responded

Thank you, Erick,! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

August 16, 2024

Everything was very quick and easy. They were very accommodating and made sure I knew everything that was going on. Overall, very helpful and would definitely take my car there for work More

by grant.russell99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 16, 2024

Very nice and accommodating. Nice and clean facility. Desk and scheduling very pleasant. Smooth and Easy transaction. Thank you Toyota Heiser. More

by jayrome.gayo.dg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Graesing
Report | Print
Aug 17, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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