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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,438 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,438 reviews

January 31, 2024

Unfortunately the service took longer than expected Programming a key fab ? Exceeded time quoted More

by Marywurz
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Mary, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Good experience and helpful Everyone was helpful and took time to ensure we were pleased with our product and services More

by lauren.fieldsbowers
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 01, 2024 -

Heiser Toyota responded

Lauren, Thank you for your kind review, and congrats on your new vehicle! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Professional yet warm & welcoming. All individuals listened and answered questions keeping the whole experience positive. More

by ps2soren
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shardai Flores
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Jan 31, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 31, 2024

Professional staff, answered all our questions without getting hassled. Process of buying went smoothly. No issues. More

by Nope
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 31, 2024

Very simple and straightforward, everyone was very friendly It was a good car buying experience More

by kristinpc13
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 01, 2024 -

Heiser Toyota responded

Kristin, Thank you for taking the time to share your feedback with us. Jakub and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 31, 2024

I think my experience was average. I was in for tire rotation and multi point inspection. It took 1 1/2 hours which was pretty long. Peter was not that friendly and didn't impress me. More

by RHINO61764
Recommend Dealer
No
Employees Worked With
Peter Miszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

long wait time and terrible service service work poorly preformed , want my money back didn't do the job properly More

by kmanohyeah
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

Great! Friendly staff and very communicative about service updates Explained the process very well. Wouod recommend More

by KMFLOCK
Recommend Dealer
Yes
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Jan 30, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

came in the dealership for a repair came in the dealership for a repair for door latch and Matt took care of it More

by khayes4
Recommend Dealer
Yes
Employees Worked With
Matt was very helpful
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Jan 30, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

Efficient, courteous Check in process was easy, staff was nice, liked the text message to let me know my car was ready More

by Weberemma
Recommend Dealer
Yes
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Jan 31, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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